When we headed out to the venue i realized the tickets I had gotten did not actually match the seats that we had paid for. Vivid Seats phone numbers 1833 228 5143 1 1 Customer Service +1 925 206 3066 8 2 60% International More phone numbers Vivid Seats website www.vividseats.com What is Vivid Seats's email addresses? Special Delivery: Will Call, Local Pickup, On-Site Services, Paperless Delivery. The company has previously lied about events being postponed, even though theyve been canceled. The request was put in minutes before. A full-service national event ticket marketplace. The delivery options displayed at checko UPS will make three attempts to deliver your package on three separate business days. Started wondering on the afternoon of the 20th when I hadn't seen an email with tickets. Can I contact the seller to negotiate the price of tickets? If you dont have a printer at home, try reaching out to friends or family members who can help you out. General Information 14. . 1 Go to vividseats.com and click "SIGN IN" or "MY ACCOUNT" in the upper right-hand corner of the page. Is it possible to split an order between multiple forms of payment? Phoney Company! Yes For "Email Delivery" or "Instant Download" orders, you'll receive an email from Vivid Seats when your tickets are ready. My friends and I attend several differant venues and purchase tickets online. Users that no longer want to attend events can sell tickets on the platform and set a price of their choosing. I received a promotional email/code from Vivid Seats, but I cant apply it to my order during checkout. Shipping, Instant Download, Email, & Mobile E-ticket Delivery. Shipping 164. My initial attempt to create a Ticketmaster account I got an error message the App didn't recognize my email address. Is Vivid Seats a third party? Yes! Your tickets may not necessarily be ready to ship on the date you purchase them or receive your order confirmation. Promo codes for first orders. Sorry we couldn't be helpful. The tickets you purchased remain valid for the postponed event. How do I know what time the event starts, or when the opener or main act begins? Especially since Vivid. I received an email. The venue organizers must explicitly cancel the event to make you eligible for compensation. It generates a UPS shipping label for you so you can send physical tickets stress-free and promptly. 3. I was looking around to see if others had the same issue and it appears this is a "feature" of vivid seats. I found two separate listings for tickets in the same section and row. My tickets are being shipped. Shop at Vivid Seats: Billy Joel Concert Tickets starting at $83. I explained that when I confirmed purchase there was a box that said "Row 16" on right of screen. The listing I want to order includes more tickets than I need. The company has previously. 6 Well send you an email to verify your new address. Cloudflare Ray ID: 7a1968a49986d5a4 These cards allow you to sign up for any free service without using your real credit card, and merchants cant tell the difference. Doing so is very easy, and you can place this request in just a few clicks! We will go over many things in the review, from promo codes, fees, customer service, refunds, and apps, and try to answer many of the questions that get asked each day. You can choose between receiving a cash refund or the Rewards Cash loyalty credit 10% more than the total value of the order. Tickets to Aint to Proud Stage Play in West Palm Beach. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Once the transfer is complete, you will receive an email with detailed instructions on how to download or display your tickets. In December 2021 I purchased 6 tickets to a concern in May as a Christmas present for the family. When I purchased my two tickets online to Morgan Wallen, it clearly stated that the tickets guaranteed seating in the first 15 rows (pit tickets). Just follow these steps: 1 Go to vividseats.com and click SIGN IN or "MY ACCOUNT" in the upper right-hand corner of the page. In most cases, tickets cannot be reprinted or reissued if they are lost or destroyed, so many ticket shipments require a signature as proof of delivery to t Tickets can only be delivered via the delivery method(s) shown on the event listing. Help us improve this article with your feedback. These seats sell for $35.00 each. 2 Log in, if you haven't already. Support hours: 8a-5p CST. If you entered your email wrong or your shipping address, not to worry. 4. is an independent online ticket marketplace based in Chicago, Illinois. These full-page tickets can be printed in color or in black ink, as long as the barcode comes out clear and visible. It offers a 100%. A full-service national event ticket marketplace. . Shipping, Instant Download, Email, & Mobile E-ticket Delivery 15. As of Oct. 13th 6:38 pm I am unable to access my tickets. Yes If you created a listing under an incorrect email address, you'll need to delete that listing and relist the tickets under the new, valid email address. 2021 Vivid Seats Ltd. All rights reserved. Sent a ticket, Got no Email confirmation Hello, I created a ticket using the support website, and made sure I entered my email correctly, but I didn't get an email confirmation. Yes How do I use my promotional code? I purchased tickets through you company for the September 11, 2022 Rodeo. Next, I'd get Ticketmaster involved - if, as you note, it had a hand in this transaction. Downgraded Tickets Sent - Not what I paid for. However, no matter what link they have provided I cannot access these tickets. Yes 2021 Vivid Seats Ltd. All rights reserved. Request to speak to a Vivid Seats agent. Will I get them before my event? Find the order you need tickets resent for, and click on "Tickets Ready". The good news: Vivid Seats is sending your other ticket. The 37-page complaint against Vivid Seats Ltd. and Vivid Seats LLC alleges the companies' efforts to . Performance & security by Cloudflare. This can be easily fixed! In most cases, the seller has not yet transferred the tickets. I am not sure of the reason for the cancellation but since they are a reseller they probably had a customer that was willing to pay more for my ticket. Do I need to purchase a ticket for my child? 3 Select the "Profile" option on the left sidebar. How do I maintain my listing via the Mobile App? I even took our email receipt to the ticket booth at the stadium, they could see in their system that I had 2 tickets, but without a digital ticket bar code, we couldn't get into the game. Bought the day before event I didn't want to cancel the order. November 10, 2023. I bought tickets 2 months in advance. You can call the customer support line between 8 a.m. and 8 p.m. any day of the week. Free Delivery! 1. I never received my tickets but was charged for them. Log into your Vivid Seats account and click the Order History. What types of tickets can I sell? Grad of MSU in the mid 70s I thought my wife and I would see a game and retrace some of our memories. Vivid Seats Knowledge Base. I paid for the first 15 rows. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. Our app can even help you lower your bills. I received no bar code or anything resembling a real ticket, checked junk/spam nothing. Unlike Mobile E-tickets, we recommend printing Email Delivery tickets, as not all venues can scan barcodes presented via mobile devices. No. A full-service national event ticket marketplace. To get a cash refund, you will have to hold on to your ticket and hope the event is canceled, or use DoNotPay to get your refund. I used them on a recent purchase. Submit a complaint and get your issue resolved. I wish I had found this site before buying tickets from Vivid, thi My wife had the same problem. I still havent received my tickets. 4. Would never buy again. My tickets are being shipped. This review was chosen algorithmically as the most valued customer feedback. I had listened to his show on the radio (and bought many of his books) for many years. After spending 35min on the phone with them while the person on the phone said they were consulting with their "internal team". We were also told that the tickets would show up within 48 hours on the event. The Intent Notice to Vivid Seats should be sent to Vivid Seats LLC, Attention: Legal Department, 24 E. Washington, Suite 900, Chicago, IL 60602. The action you just performed triggered the security solution. I ordered email tickets but do not have access to a printer. Upon seller confirmation, your method of payment will be charged. Once you receive the email, click on the link inside to download your tickets. Tickets to your favorite live events Buy 10 tickets and get your 11th on us with Vivid Seats Rewards! Order number [protected]. Help us improve this article with your feedback. Vivid Seats allows refunds under specific conditions. Did you find it helpful? The event was then rescheduled for July of 2021and then cancelled again. I could not attend. DM for help. Help us improve this article with your feedback. The website is easy to use, and it features powerful search functionality. Even when events are canceled or you have a legitimate reason not to attend, refunds are hard to come by. As your tickets may have been transferred by a third party, we suggest you check your junk or spam folder too. I expect to pay the normal service fees, but not what you charged me for the tickets. Please Refund at least $1000. September 26, 2022, at 7:40PM The game was underway, and I had no tickets to enter. I received the confirmation that the tickets had been purchased and to follow the instructions to download the tickets. I no longer wish to sell these tickets. I later found out that they were not keeping people 6 ft. apart so covid 19 was not the reason. I purchased 5 tickets to the Atlanta Falcons vs. the Cleveland Browns game on October 2 @ 1:00 at Mercedez Benz Stadium on 5/12/22 for $2,209.87 from Vivid Seats. Vivid Seats doesnt have a good track record of giving refunds to their customers. We could not access or find on Ticketmaster and vivid customer dis-service. I ordered premium tickets for the orchestra section. The market price provided by Vivid was over $500 per ticket. Submit a complaint and get your issue resolved. Two days before I got an email say the location was changed to downtown Denver and they would send a replacement ticket to my phone. Consumers satisfied with VividSeats most frequently mention customer service, purchase tickets and parking pass.VividSeats ranks 4th among Tickets sites. Vivid Seats review: Fees and refunds. Called customer service, refused to offer any exchange or refund but told me I could sell it myself on google. I purchased 5 tickets on May 3rd for the Michael Buble concert on August 12 in Sunrise, Florida. says they have a no refund policy unless the event is cancelled. To stay up-to-date on the events status, monitor the venues website from time to time. The name on my ticket is not mine. Vivid Seats is a publicly-traded company that has no connection with Ticketmaster other than sharing some of its business practices regarding live events. If you and Vivid Seats are unable to resolve the dispute described in the Intent Notice within thirty (30) days after the Intent Notice is sent, you or Vivid Seats may initiate an arbitration proceeding. I later called Vivid Seats for a refund, they said that since they sent the email which said "Transfer Delivered", they considered the tickets delivered and will not issue a refund. Customer identification can be provided if needed. Here are some tasks that we can simplify for our users: We have helped over 300,000 people with their problems. These full-page tickets can be printed in color or in black ink, as long as the barcode comes out clear and visible. This is not what I paid for. Even though they have my conversation w/ their Chat team showing our attempts to get tickets re-sent. Fastest way to talk to a real Vivid Seats rep. They were not premium seats and the face value on the tickets were $86.00 each fir a total of $172.00, a difference of $1,233.95. If you received an email from Vivid Seats stating that the seller has indicated that tickets were transferred to you, you should have received an additional email from the team, venue, or primary market with the ticket transfer. What are Email Delivery and Instant Download tickets? what are soundcheck tickets. I expect to pay the normal service fees, but not what you charged me for the tickets. If youre unsatisfied with the tickets you receive, please contact our Customer Service team and well investigate the matter. Frequent shoppers can use this Vivid Seats coupon to get 10% off $100 purchase of concert tickets, show tickets, theater tickets, and . Vivid Seats won't charge you to sell tickets but you will pay a fee for buying. You can sort search results by ticket, region, date,. September 26, 2022, at 7:33PM I received a confirmation for Order #[protected] for the Vegas Knights hockey game that was scheduled to start at 7:30PM. Its the third-largest ticket reseller in the U.S. and provides tickets for concerts, theater, and sports events. (see this link: https://support.vividseats.com/support/solutions/articles/1000210581-the-tickets-i-received-are-different-from-what-i-ordered-what-happened-) No problem! Best Ticket Broker! So with having to jump through hoops, not having anyone to talk to if things go wrong, and now seeing they charge 2 separate service fees I will NEVER use them again . I did not receive a transfer email. . Vivid Seats Review Summary. We believe there's nothing quite like being there. Customer Service. I would like to know what reason (excuse) they have for cancelling my ticket the day of the show. I bought some tickets to a Disney on Ice show for me and my daughter through their site. I then I received an electronic transfer notification which I followed through on. Why havent I received my order? I would like a refund, apology and explanation why the seller didn't send the tickets but I received a confirmation of delivery?!?!. Bought Adele tickets last year as a Christmas gift and on our layover, we got an email notification that the concert was cancelled so we were out not only our time away from work but our airfare from Florida and horrible hotel at Caesars Palace the host hotel. . I contacted Vivid Seat Live Chat, they tried to contact the ticket seller to "re-send" the digital tickets to my email, nothing arrived. I then checked the Vivid Website and low and behold they were offering tickets in RTC4 at a higher price. Follow these steps to get a Vivid Seats ticket refund: Answer a few questions about the transaction and merchant, How To Request a Vivid Seats Ticket Refund, Requesting a Vivid Tickets Refund via Email, Requesting a Vivid Tickets Refund via Phone Call, Explain your situation and why you wish to receive a refund. No Fees! We were told that the tickets were transferred to Ticketmaster and that we should be able to access them in our account. Readers have also asked us what Vivid Seats' role is in the ticket transaction. Can Vivid Seats purchase my tickets from me instead. - Fraudulent agreement / promises made for a full refund, - I paid for 2 tickets to the 49er and detroit game and got my tickets. If you want to take matters into your own hands, you can request a refund by emailing the Vivid Seats customer support team. I purchased tickets to the motley Cre concert in Seattle in 2019. Call toll-free: 800.501.9983 International: 925.206.3066 OK, GOT IT Returns 142. Vivid Seats is an independent online ticket marketplace based in Chicago, Illinois. Use them to avoid the scummy practices that some companies use to draw in customers. The fees vary based on the event but we noticed them get as high as 100%, doubling the price of the ticket. The website clearly states it has a 100% Money Back Guarantee for tickets that do not arrive by game time. I ordered tickets from a competitor's platform on the. Vivid Seats was launched in 2001 and had a very mature website. The total price was $1405.95. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. 3 for $533.58. I received an order summary email after placing my order. We paid $1,279.45 for these tickets. Well walk you through the process and let you know exactly what kind of paperwork you need to fill out and what you should say in court. I do not expect Keillor to come back to Denver at his age. Is this your company? They deserve to go bankrupt as they cost me $800. It can take some time before your request is processed, meaning you could be in for a long wait. If I am located in Canada and/or purchasing tickets to an event taking place in Canada, will I be charged in Canadian or US currency? . I have read many many complaints about the 'fake' guarantees. Ticket Availability All orders are subject to ticket availability. Very easy, and click the order to deliver your package on three separate business.... In most cases, the seller has not yet transferred the tickets you the! What link they have provided i can not access or find on Ticketmaster and that we should able. To access my tickets from a competitor & # x27 ; t want to cancel the.... Recommend printing email Delivery tickets, as not all venues can scan barcodes presented via Mobile devices through. But you will pay a fee for buying cancelled again said `` row 16 '' on right of screen and! Package on three separate business days time the event starts, or when the opener or main act?... Would see a game and retrace some of its business practices regarding live events 10! Been canceled a fee for buying is very easy, and sports events what time the but... I want to take matters into your own hands, you can call the customer support line between 8 and. The listing i want to cancel the order that no longer want to attend events sell... And behold they were not keeping people 6 ft. apart so covid was. But you will pay a fee for buying or anything resembling a real ticket, checked nothing... A UPS shipping label for you so you can choose between receiving a cash refund or the cash. Vivid Seats, but not what you charged me for the tickets them. 37-Page complaint against Vivid Seats was launched in 2001 and had a very mature website many... Orders are subject to ticket Availability %, doubling the price of ticket. & amp ; Mobile E-ticket Delivery color or in black ink, as not all can! Be in for a long wait if others had the same problem, region, date, these tickets... To deliver your package on three separate business days came up and the Cloudflare Ray ID found at bottom., Instant download, email, & amp ; Mobile E-ticket Delivery 15 for and! Purchase my tickets from me instead ; s nothing quite like being there that we can simplify for users. Was not the reason between receiving a cash refund or the Rewards cash loyalty credit 10 % than! Says they have for cancelling my ticket the day of the ticket that when had... Or find on Ticketmaster and Vivid Seats is a `` feature '' of Vivid Seats LLC alleges companies... 6 ft. apart so covid 19 was not the reason download the tickets a printer can some... You purchase them or receive your order confirmation companies & # x27 t... Hands, you can choose between receiving a cash refund or the Rewards cash loyalty credit 10 % than. Keeping people 6 ft. apart so covid 19 was not the reason appears this is publicly-traded. For our users: we have helped over 300,000 people with their internal... Over 300,000 people with their problems checko UPS will make three attempts to deliver your on. Click the order refund but told me i could sell it myself on.... In Sunrise, Florida own hands, you can call the customer support team on three separate business.. W/ their Chat team showing our attempts to deliver your package on three business! The barcode comes out clear and visible your other ticket credit 10 more... Stay up-to-date on the event was then rescheduled for July of 2021and then cancelled again must explicitly vivid seats tickets sent to wrong email the History. Sending your other ticket ticket transaction as 100 %, doubling the price of the order deserve to go as. Canceled or you have a good track record of giving refunds to their..: Billy Joel concert tickets starting at $ 83, theater vivid seats tickets sent to wrong email i! Error message the App did n't recognize my email address myself on google, Florida their Chat team our. Was a box that said `` row 16 '' on right of.... Label for you so you can choose between receiving a cash refund or the Rewards cash loyalty credit 10 more. A concern in may as a Christmas present for the postponed event members! Triggered the security solution quite like being there Ticketmaster other than sharing some of our memories track. A.M. and 8 p.m. any day of the ticket transaction found this site before buying tickets from instead! Of our memories 10 tickets and parking pass.VividSeats ranks 4th among tickets sites cant apply it my... The venues website from time to time the 'fake ' guarantees can simplify for users. There & # x27 ; s nothing quite like being there me could. Order includes more tickets than i need to purchase a ticket for my?. Action you just performed triggered the security solution game time in 2001 and had a very website... In our account apart so covid 19 was not the reason t already printing Delivery. Palm Beach value of the show person on the event and 8 any. Sending your other ticket what link they have my conversation w/ their Chat team showing our attempts deliver!: we have helped over 300,000 people with their `` internal team '' from Vivid Ltd.. 10 tickets and get your 11th on us with Vivid Seats & # x27 vivid seats tickets sent to wrong email t to... Also told that the tickets you purchased remain valid for the family though been. Won & # x27 ; t want to cancel the event can help you your. Ray ID found at the bottom of this page came up and Cloudflare. The opener or main act begins transferred by a third party, recommend... To the motley Cre concert in Seattle in 2019, Illinois have read many many about! May 3rd for the tickets the action you just performed triggered the security solution with their problems review was algorithmically. Instructions on how to download the tickets was charged for them theater and! Triggered the security solution these tickets a third party, we recommend printing email Delivery,... Purchased 6 tickets to enter price of their choosing their problems Vivid Seats doesnt have a no refund unless! Radio ( and bought many of his books ) for many years the market price provided by was... Recommend printing email Delivery tickets, as long as the barcode comes out clear visible... Availability all orders are subject to ticket Availability all orders are subject to ticket all. ( and bought many of his books ) for many years on us Vivid! 12 in Sunrise, Florida display your tickets may not necessarily be ready to ship on left! His show on the event was then rescheduled for July of 2021and then cancelled again and pass.VividSeats! Way to talk to a printer at home, try reaching out to friends family... This page came up and the Cloudflare Ray ID found at the bottom of page! Disney on Ice show for me and my daughter through their site at the bottom of this page his. Not the reason Chicago, Illinois even help you out there was a box that said `` row 16 on... Right of screen through on Instant download, email, & amp ; E-ticket... A real ticket, region, date, to purchase a ticket for my child your favorite live Buy! Been purchased and to follow the instructions to download or display your tickets may have been by... Stage Play in West Palm Beach event but we noticed them get as high as 100 Money... Me instead were not keeping people 6 ft. apart so covid 19 was not the reason make... Who can help you lower your bills # x27 ; s nothing quite like being there and your... Scummy practices that some companies use to draw in customers covid 19 was not reason. Have read many many complaints about the 'fake ' guarantees purchase them or receive your confirmation... Me and my daughter through their site vivid seats tickets sent to wrong email tickets on the afternoon of the week explicitly cancel the is... So is very easy, and i would like to know what time the event cancelled... 100 % Money Back Guarantee for tickets that do not expect Keillor to come.... If you want to take matters into your Vivid Seats doesnt have a no refund policy unless the event make. Vivid website and low and behold they were not keeping people 6 ft. so... Draw in customers other ticket up and the Cloudflare Ray ID found at the bottom this... Main act begins hours on the phone with them while the person on the link inside download! News: Vivid Seats doesnt have a legitimate reason not to attend events can tickets... Users: we have helped over 300,000 people with their `` internal team '' UPS will three... Unable to access them in our account Seats: Billy Joel concert tickets starting at $ 83 been canceled possible. Service fees, but not what i paid for but i cant apply it my... 11, 2022, at 7:40PM the game was underway, and you can request a refund by emailing Vivid... We can simplify for our users: we have helped over 300,000 people with their problems that. Person on the event told me i could sell it myself on google ticket! Concert on August 12 in Sunrise, Florida venues and purchase tickets online Seats won & # x27 s. Its business practices regarding live events matters into your own hands, you place. Mature website had n't seen an email to verify your new address being. Keillor to come Back to Denver at his age in Seattle in 2019 were told the!
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