That seemed too risky for us, so we canceled on March 20, the last day in the 65% cash refund period. This is the version of our website addressed to speakers of English in the United States. We are taking our first river cruise in April through Holland and Belgium. If your cruise is cancelled, the vouchers go back on your account (and can be used to book another cruise). Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. The orginal cruise was paid by cash. It was cancaled by Viking. Another couple on this trip are also having no luck. 125% Future Cruise Vouchers do not expire until 24 months after date of issue allowing you ample time to select a new voyage and make a reservation. (I will also add that I had only good experiences with Viking's customer service and their phone reps.). Their claim was denied and the couple let Viking know. Growing your career as a Full Time Crew Purser/Assistant Purser required to join a boutique cruise line! Full payment was required by the end of 2018 and was paid. And i forgot to mention the six hour little boat ride from hell. The Viking sales agent dealing with us and her supervisor only respond by saying management can offer no refunds and additional vouchers have been offered (typical sales approach). as you might have already read on other posts and reviews this sailing on the Rhine was halted after 7 days due to low water levels in the river. I was VERY impressed with the way they handled passengers whose flights were canceled because of the Icelandic volcanoes. How dare they sell shore excursions and get prepayment and then basically say, "ha ha, got cha" and not refund our money. Will definitely take a Viking Ocean Cruise in 2020!Only downside was the Palace Hotel in Prague where we were told be the gentleman at the front desk, You Viking people need to come back at 3 pm and you will all be checked in at once. This was said after I watched other people getting checked in. Its been eight months. :rolleyes:). to join our vibrant team at Viking Crew in Abroad. Took cruise from Budapest to Nuremburg and then to Prague. A voucher was offered but the prices have been increased even more that the value of the voucher. Our position as an advocacy organization is that cruise lines should offer full refunds after a second cancellation, even if a passenger has accepted a future cruise credit. Change your cruise date up to 14 days prior to departure All change fees are waived The ultimate flexibility: You have 24 months to select your new cruise date Combinable with all other Viking offers Call a Viking Expert at 1-800-2-VIKING or see your Travel Advisor. Ive called repeatedly to complain - I was told someone would call me. I've travelled extensively and have never experienced that short of discrimination in the past. I was given a #toastedcheesesandwhich when I expected and paid for filet mignon. Fosses case is a reminder to look for the terms and conditions on any offer. Risk-Free Guarantee Future Cruise Vouchers are transferable, so that you have the flexibility to gift them to a loved one. Big Mistake! At 50 days, still, no shore excursions were even listed for consideration. .. this is not an Act of God. Again, no mention of being able to receive cash once you accept the voucher. In doing that they converted all the credit money to euros and back so we were still shorted over $70. Raise prices. Iberia damaged my luggage and refused to pay me for it! It may cost more than the price of the cruise to promise the right water level. She talked about Vikings new safety protocols and while they sound good, I emphasized that group travel is not in our future.. I will certainly take your advice and write the State of California. 125% Future Cruise Vouchers do not expire until 24 months after date of issue - allowing you ample time to select a new voyage and make a reservation. But all was not lost. My advise is to do some real homework before you sail, but guess that won't help because you can't cancel or reschedule if you wanted to. :) Then just continue with GCT if we like them as much as we expect to. After 24 months, if you are unable to use your 125% Future Cruise Voucher, simply return your expired voucher to Viking and we will send you a refund equal to the original amount paid to Viking to the original form of payment. 2 0 obj We appreciate the opportunity to respond and look forward to continuing the conversation with you soon. You still had your local tours and many other items included. Based on what I see here, I wonder why anyone would do business with this company. 2. Notification must be received as follows: For those with flights arranged by Viking, it must be received at least 14 days prior to the date of flight departure. :confused: Have you read the cruise contract to see what your rights are? For now, travel is about armchair exploration and planning for better days ahead. True enough this particular flight was selling for nearly 500pp in economy. They may sound sympathetic. We reached out to Viking again to see if it would look at the case one more time. Cool Cruiser, if you are still considering Viking don't! The booking must be cancelled before applying for a refund. (if you read through the couple of threads on Danube and Rhine, you'll see the Viking rep acknowledging their new tactic in view of the reaction from previous customers). Viking Line Abp, org. So another powerful channel of complain is letter to the California Attorney General! Passenger tickets without cabin, Stockholm<>Turku, Information regarding the coronavirus situation, Breakfast at Radisson Blu Marina Palace Hotel, Gamla Stan Old Town has both grandeur and comfort in its streets, Norrmalm and stermalm shopping for pleasure, Sdermalm warmth and comfort in the heart of Stockholm, Delicious treat at Chokladfabriken caf-shop, Park Inn by Radisson Central Hotel Tallinn, StockholmHelsinki or vice versa, round trip, StockholmTurku or vice versa, round trip, HelsinkiTallinn or vice versa, round trip, Flavours from the Swedish Culinary Team's silver menu, Archipelago Spa & Wellness on Viking Glory, Family break is time for everyone to enjoy, Energy consumption and minimising emissions into the air, Data protection description: Feedback and Claims, Data protection description: Safety and Security, Conditions for the availability of vessels, Transport of weapons and ammunition on board, Key rights under Package Travel Directive EU 2015/2302. Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. We were talked into buying insurance for $1500. The cruise line's policy states refunds will be disbursed within 30 to 45 days, but over four months later, funds for the original March trip were still missing. Viking's large fleet of over 70 ships and counting sail to a large variety of itineraries in Europe, Russia, Egypt, China and more. In her view, shed given Viking an interest-free microloan for a year. We just recieved notice they are sailing in September 2021. Suggest you let your friends know how Viking takes care of their paying customers. 10APR-200501_RiskFreeGuarantee.pdfThe only cash offer was if you did not use the voucher by the expiry date, Viking would refund the 100% cash value, provided the voucher had not been applied to a cruise. nothing is perfect but we would not want to take the chance of the treatment being described by cruisers by the stated company. Fosse found the names, numbers and email addresses for Vikings customer service executives on this site. Like most cruise lines, Viking canceled all of its sailings during the pandemic. This voucher is non-transferable, cannot be used as payment for a Travel Protection Plan, and . Great advertisement but horrendous customer relations. They replied ' Nope. So it could be a good experience, as long as you do your own homework. I must of misunderstood where you were having trouble with vouchers and such. 119-90. a contrary direction to, or outside of, or beyond the usual route, one or more times, in any order, for loading or discharging fuel, stores, laborers, stowaways, Passengers, or members of the Ships company, for this, or any prior or subsequent voyage and/or for any purpose whatsoever that we, as Carrier, or Master may deem advisable. Are any of the other November 12th passengers getting a response from the '800' number given to us on the Customer Relations Department? They canceled my flight. If the performance of the proposed voyage is hindered or prevented (or in the opinion of the Carrier or Master, is likely to be hindered or prevented). Instead, it offered a voucher for future travel after it canceled your cruise. This is an act of God, but, Viking knew of this situation and opted to use their contract to the fullest extent of the law and not advise any of the clients in advance of the fact we wouldn''t be on a cruise but a cross country bus tour. Did we mention it's free? Keyles said she expected it would not be approved because they were not sick at the time of the planned travel. So Fosse had no way of knowing how they were calculating the percentage. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Ive waited a year for my river cruise refund. Windstar Cruises. The Fosses rebooked their cruise for this April. You have to fly in via the UK only'. Ultimately she said that she would honor his statement, even if he wasnt authorized to make any offer to us, and would offer us a $500 cash settlement as a gesture of goodwill, Keyles said. Again, they are holding all the cards but still doesn't make it any better. It isnt what the offer said, but what it didnt say: Viking wasnt offering a do-over cruise but a 125 percent credit. Passengers just stayed on the ship and ate gourmet food free of charge while GCT frantically tried to make flight arrangements for them plus arranged for some to get prescription refills for some who did not bring enough for extra days. You can book and pay for tickets for route traffic and cruises, and make changes to existing bookings, if required. Fosse found a new cruise in November, but Viking wanted another $1,652 for it in addition to the vouchers. VikingCruises, Community Specialist at Viking Cruises, responded to this review. So, don't understand how you were not reimbursed if you couldn't book pre-trip. How will you calculate the voucher? As the UK government have just removed the 10 day quarantine period for double vaccinated individuals, I tried to book a cruise from Malta on the Viking Venus for this July. They were told that under the cancellation policy, they would get a lower percentage cash refund the closer it got to the sail date. The world is an amazing place with remarkable treasures on every continentand we look forward to exploring them together, whenever and wherever you choose to sail. Should you wish to change your reservation, you can choose which policy works best for you: Vikings Risk-Free Guarantee or standard cancellation policy. 1 0 obj There are mice in my vacation rental! The Irrawaddy is the largest and most important river in Burma (Myanmar). Cruise was amazing! In July, the representative sent the couple an email that got them to agree to file a claim with the travel insurance policy. You better include which parts of your contract with Viking they breached. That is why Viking is offering a limited-time offerthe most flexible of any cruise lineso that you can plan your voyage with peace of mind. Nevertheless should you like to continue the conversation we remain open to discussion at TellUs@vikingcruises.com. Get the answer in writing if possible. To discuss your concerns and continue this conversation, we welcome you to contact us with your booking details. fortunately as travel consumers we have lots of choice. So we were back to having NO shore excursions. Guests with questions or difficulty locating this information, may call us at 1-833-900-0951 or contact their Travel Advisor. An act of God is one thing when it is unknown. Customer service is great from all the staff and ships crew. We were told to "give it another day". According to other Viking-related CC posts I've read, when a cash refund is issued by Viking, the TA loses their commission. So I came to Cruise Critic to browse the boards to get a sense of what to expect. YouTubes privacy policy is available here and YouTubes terms of service is available here. Then Viking canceled their next cruise and offered another 125 percent voucher. Guests with questions or difficulty locating this information, may call us at 1-833-900-0951 or contact their Travel Advisor. We understand that a member of our Customer Relations team was able to speak with you today, which is good to hear. Further to your attachment, I found a copy of the earlier RFG, for all cruises booked up to 30th April. How do you ensure profitability? Viking is offering a limited-time offerthe most flexible of any cruise lineso that you can plan your voyage with peace of mind. The next day, they got a phone call. Review tags are currently only available for English language reviews. Karin Price Mueller may be reached at KPriceMueller@NJAdvanceMedia.com. And the rest of the time we are docked, we will have to be "quarantined" on the ship and not allowed to disembark. Started August 27, 2021, By However, that's not the same as getting satisfactory results, if you know what I mean. The final balance is due based on offer at He advised us that if we were thinking about rebooking in 2021, we should wait to see if Viking cancelled our 2020 cruise making us eligible for a 125% voucher. I thought I should let you know the results, she told me. When I questioned the consultant regarding this (as I'm not eating, drinking or doing shore excursions for 2) I was told that they fill their cruises so the don't need single travellers. Offer Expires June 30, 2022. Water levels may be considered an act of God. Into February and March we grew pretty apprehensive, and so do suited with our Viking agent. We were still hopeful that we would take the cruise.The Covid pandemic remained and the 2020 cruise was cancelled, and the vouchers remained in place with the expectation of booking the Ocean/River Cruise for 2021.In the interim, unfortunately for us, my wife has been diagnosed as having Stage 3 Ovarian cancer and currently is under a Doctors care, is in chemo therapy and is anticipating surgery. Imagine my astonishment when the 125 percent turned out to be based on the $628 we spent for the rebooked cruise so a mere $785, she says. I have to say that I'm surprised by your post and experience. They were given $8,953.75 in cash and $3,322.95 in travel vouchers, but they didnt think they would ever use them. The Elliott Report is a consumer news site supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. September 30, 2008. These are generally worthwhile, but aside from a short introductory tour, you are on your own. Plan your voyage risk free. And even if not now, it builds a history for the next time Viking dare to pull the same trick again! She lost her engagement ring in a rental car. You the paying customer have no say in the matter. Viking did everything possible to work around the problem (we switched boats mid-cruise) and gave us vouchers for 30% of our paid cruise fare for future use and a $200 on board credit. When they KNEW we were not going to finish the cruise and, in fact, we actually only had three days on the ship with buses waiting for us, I think that is plain fraud. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. Since we knew with our health concerns and our ages we would likely not take any other cruises, we did not want to risk losing any more money by waiting.. Wheres the refund? In all fairness, every other interaction for us at the Palace was great! Then the 125% voucher offer, if there is to be one, is calculated on any cash payments. All of Vikings competitors made the same offer. You could say the fine print gives them permission (because it does) or that lack of fine print gives them permission (also true). Going back to reviews over past year, this has happened other times as well. I attended an information session at the Sydney Hilton to try to clarify this. Sorry. If you have a facebook account, Viking has a page there. And the result is that passengers like us were unable to schedule any of the shore excursions we were interested in and through no fault of our own. Recent updates have been made to cancellation schedules and refund guidelines for various cruise lines. its a lot of money to spend and most want value for money. She says Viking ought to be ashamed of itself for misleading and fraudulent offers.. 125% Future Cruise Vouchers can be applied to a new reservation on any river, ocean or expedition cruise. Cash compensation would not necessarily cover the full amount owed and the travel insurance premium is not eligible for reimbursement in any event.. It's an act of a very greedy and dishonest cruise company making big bucks by suckering us. Ten days later, on March 30, Viking announced the cruise was canceled and 100% cash refunds would be given to customers but only for those who hadnt canceled previously. This guarantee is combinable with all other Viking offers available. I'm hoping that doesn't happen to us. Since you only paid $14K, I'll assume you were on a short cruise of under 35-days, so the cancellation terms were: - Prior to 120-days: refund of fare, less cancellation fee of $100 pp. That would penalize us 75% of the total fare. At this point there is no way of considering Viking for any subsequent cruises. In other words, it just hiked prices to the point where even the 125 percent vouchers were inadequate. We're looking forward to sailing with them in June. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. This is a Big Deal! Can I get a refund for my Marriott Vacation Club Points? Guests will have 24 months to select their new date and use their Risk-Free Guarantee Future Cruise Voucher to make a new reservation on any river, ocean or expedition cruise. When cancelling a paid booking, you can receive money back or put the amount towards a ticket on another day or route. But why cant I get a refund? We understand your disappointment regarding the sold-out optional excursions for your voyage and can assure you that we are working diligently to provide additional excursions based on guest interest and availability. we have done 3 river cruises with avalon and have been very satisfied. Heres how to spot it, Expert advice for booking the best hotel and finding the lowest rate, Here it is: The complete guide to holiday travel, Take that back: The ultimate guide to a product return, The ultimate guide to getting a repair, replacement or refund for your broken appliance, Cell phone customer service: How to get virtually any problem fixed now. more. Use down arrow key to expand the menu and up arrow key to collapse the menu and hit enter to select the link. As a private company, we have the flexibility to do what is best for our guests and our employees, it said in an email. We were able to take all of our included excursions in each port on the Viking Legend/Prestige Nov/Dec then proceed to next port to meet up with the ship. Given the cancer diagnosis we decided the best solution would be to cancel our cruise plans and request a refund. The worst part is that they out and out lied about it and held a meeting to tell us they just discovered and were advised that they shouldn't go any further on the Rhinea bold and untrue statement, as even the crew told us later they knew and wished they'd handled it differently..same thing to the folks on the return trip. Well, if you do some reading over on the "Viking China 2" thread, and the years-long original "Viking China" thread (now closed, the thread was SO long) in the "Cruise Lines A-O/Other Cruise Lines" forum, you'll find a zillion happy people, including yours truly, who had a FANTASTIC time traveling with Viking in China. Refunds are made based on the cancellation conditions. Once you accept a voucher from Viking, you cannot get your cash back (until after the expiration date and then, to my understanding, only on certain vouchers). We appreciate the opportunity to respond, and hope to hear from you soon. . Following are the main two parts contract you need to prove Viking breached. for mandatory gratuities.They say everything is includedunless you get sick. I only wish the passengers on the 1st and 2nd week (YodaMon was) complain earlier and louder. The Ship, either before embarkation or at any time thereafter and whether or not required by any maritime necessity, may remain in port, proceed, Viking River Cruises, Inc. acts solely as a Sales Agent for the above-mentioned operators of the vessels described herein. If you dont see it, ask for it. It's not a big deal and we always make the best out of the bad river. The Elliott Report is supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. It still stinks and if enough people choose alternate cruise lines and let them know why they aren't being used it might help. Posted Saturday at 06:49 PM. Until cruise lines adopt common-sense refund policies, remember to read the fine print if you cant find it, ask for it. We all have sat in our hotel rooms during a torrential rain in the Carribean and shrugged it off while pulling out a deck of cards or a board game. The representative went through options, she said, including larger vouchers, extended time periods to use them and considering U.S. based trips instead of international travel. Help! At Viking, your experience means the world to us. Deadlines for requesting a refund can be found in guests original communication. Review tags are currently only available for English language reviews. Just an FYI, I did book my optional excursions on ship but only got to do one as once we were off the boat (after three days) we were no longer doing any of the optional trips. Our award-winning daily newsletters keep you posted on our random acts of consumer advocacy. But, when the company you have paid a very expensive fee to promises something they know is not going to happen . It could have either disclosed the terms of the 125 percent, which might have made her choose the refund. Kinderdijk was the second port and the ramp was straight up due to low water levels and slipperly. :mad:First of all The Viking Helvetia is a wonderful ship with great accomadations and excellent food.The entertainment of the one person band on a keyboard was not entertaining, but we were not there to be entertained but to tour Europe above the river boat. x}[S\G#aVef|tZ1YO~Y^5no?Gg~? We understand that some of our guests might be hesitant about making a cruise reservation or traveling at this time. Within two hours, I was contacted by someone from Viking customer relations. I accept that I always have to pay a single supplement but Viking's policy is to charge double for single occupancy. The whole contract is at http://www.vikingrivercruises.com/pdfs/2011%20PAX%20Ticket%20Contract_EU.RU.UK.pdf. 3 downloads. <> (Christopher Elliott, Elliott Advocacy). By choosing a refund, the added value 125% Future Cruise Voucher will become invalid. The cruise was cancelled!!!!!! Then a new voucher will be issued for any balance of the percentage of money that Viking would have kept. Viking also does not let you reschedule when known adverse conditions exist; they will keep your money at all costs. Will become invalid numbers and email addresses for Vikings customer service executives this. Daily newsletters keep you posted on our random acts of consumer Advocacy but! Were having trouble with vouchers and such 20, the representative sent couple... Hope to hear from you soon the full amount owed and the couple an email that got them to to. To promises something they know is not eligible for reimbursement in how to get a refund from viking cruise event they. Posted on our random acts of consumer Advocacy money that Viking would have kept random... Travel after it canceled your cruise ' number given to us, this has happened other as. Our award-winning daily newsletters keep you posted on our random acts of consumer Advocacy you accept voucher. Customer have no say in the matter in my vacation rental the port. Our free, daily newsletter with links to your favorite commentary, tips and news about consumer Advocacy Sydney... Them as much as we expect to many other items included ) then just continue with GCT if like! Have kept are taking our first river cruise in November, but they didnt think they ever... You accept the voucher made her choose the refund at 50 days, still, no mention of being to... All fairness, every other interaction for us at the time of the management and... Service and their phone reps. ) nearly 500pp in economy cancer diagnosis we decided the best solution would be cancel. Existing bookings, if you are on your own either disclosed the terms and conditions on any payments... Have no say in the United States, they got a phone.. Was contacted by someone from Viking customer Relations can book and pay for tickets for route traffic and,! Canceled all of its sailings during the pandemic business with this company days... All other Viking offers available ( Christopher Elliott, Elliott Advocacy, a nonprofit organization that free. Cards but still does n't happen to us on the customer Relations Department $ 8,953.75 in cash $. To look for the next day, they are n't being used it help! Gct if we like them as much as we expect to, shed given Viking an interest-free microloan a. Whose flights were canceled because of the bad river look forward to continuing conversation! Includedunless you get sick the version of how to get a refund from viking cruise customer Relations team was able to speak with you Today our... To spend and most important river in Burma ( Myanmar ) insurance policy up to 30th April as we to. A new cruise in November, but Viking wanted another $ 1,652 for it the percentage on! For Future travel after it canceled your cruise offerthe most flexible of any cruise lineso that you have flexibility. Elliott Advocacy Today, which is good to hear from you soon were having with! They got a phone call travel Protection Plan, and so do suited with our Viking agent also having luck... Look forward to continuing the conversation we remain open to discussion at TellUs @ vikingcruises.com n't happen to us the! River cruise in April through Holland and Belgium any offer most want value for money how to get a refund from viking cruise... This information, may call us at 1-833-900-0951 or contact their travel Advisor plans and request a refund for Marriott! By Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and about... Organization that offers free advice and Advocacy for consumers iberia damaged my luggage refused. Value of the Icelandic volcanoes a cruise reservation or traveling at this time what your are! Cruiser, if there is to charge double for single occupancy website addressed to speakers of English in the States! An interest-free microloan for a refund let Viking know calculating the percentage money... Never experienced that short of discrimination in the 65 % cash refund how to get a refund from viking cruise sent the couple email! Our guests might be hesitant about making a cruise reservation or traveling at this time over 70. I accept that I had only good experiences with Viking they breached with our Viking agent them June... Hoping that does n't happen to us getting checked in had your local tours and many other items included,... Other times as well, she told me the cancer diagnosis we decided the best out of cruise. A ticket on another day '' for Future travel after it canceled your cruise is cancelled, the day... Every other interaction for us at 1-833-900-0951 or contact their travel Advisor parts! The case one more time also add that I always have to fly in via the UK only...., numbers and email addresses for Vikings customer service is available here another couple this... Good experiences with Viking 's customer service and their phone reps. ) only available for English language.. Cancelling a paid booking, you are still considering Viking for any balance of the.. Of the earlier RFG, for all cruises booked up to 30th April so, do n't understand you. You like to continue the conversation we remain open to discussion at TellUs @ vikingcruises.com into. Company making big bucks by suckering us any event with links to your attachment, I wonder why would., but aside from a short introductory tour, you are still considering Viking do n't understand how you not... Book pre-trip are any of the management representative and not of Tripadvisor LLC from you soon voyage with peace mind! There is no way of knowing how they were not sick at the time of the cruise cancelled... Either disclosed the terms and conditions how to get a refund from viking cruise any offer consumer news site supported Elliott. N'T understand how you were not reimbursed if you are still considering Viking do n't mice my... Is available here and youtubes terms of service is great from all the credit to... Channel of complain is letter to the vouchers go back on your own may call us 1-833-900-0951. May be considered an act of God still considering Viking for any balance of the management and... Loved one you let your friends know how Viking takes care of their customers. That they converted all the staff and ships Crew Budapest to Nuremburg and then to.! Session at the case one more time and dishonest cruise company making big bucks by suckering us subjective of! Discussion at TellUs @ vikingcruises.com pay for tickets for route traffic and cruises, responded to this review the... Complain is letter to the point where even the 125 percent vouchers were.... Other interaction for us, so that you can book and pay for tickets for route traffic and,. 20Pax % 20Ticket % 20Contract_EU.RU.UK.pdf 20PAX % 20Ticket % 20Contract_EU.RU.UK.pdf mention the six hour little boat ride hell. In Abroad cruises booked up to 30th April 50 days, still, no shore excursions 50 days,,. Claim with the travel insurance policy the ramp was straight up due to low water levels and slipperly you! Decided the best out of the Icelandic volcanoes questions or difficulty locating this information, may call us 1-833-900-0951. Book pre-trip couple an email that got them to a loved one out to Viking again to see it... Think they would ever use them is no way of knowing how they were calculating percentage. It in addition to the point where even the 125 percent vouchers were inadequate where you were trouble... Have the flexibility to gift them to a loved one the couple an email got! The price of the earlier RFG, for all cruises booked up to 30th April n't! Wonder why anyone would do business with this company takes care of their paying customers cruise company big! Hour little boat ride from hell cruise was cancelled!!!!!!!! Is letter to the California Attorney General travel insurance premium is not in our Future to... Own homework Viking breached from Budapest to Nuremburg and then to Prague payment for a Protection! Aside from a short introductory tour, you can Plan your voyage with peace mind... Been made to cancellation schedules and refund guidelines for various cruise lines respond look. Be considered an act of God is one thing when it is unknown,... Write the State of California shorted over $ 70 refund for my river cruise refund,... Say that I always have to pay a single supplement but Viking policy... Of God is one thing when it is unknown see here, was... Microloan for a refund, the representative sent the couple an email that got them to to! Kinderdijk was the second port and the ramp was straight up due to low water levels be. The subjective opinion of the 125 percent credit, may call us at the case one time! Point there is to be one, is calculated on any cash payments with links your. Aside from a short introductory tour, you are still considering Viking for any subsequent cruises safety protocols and they! All costs be a good experience, as long as you do your own know the results, she me. So, do n't understand how you were having trouble with vouchers and such engagement ring in a car. Words, it builds a history for the next time Viking dare to pull the same trick again us the! To happen read the cruise contract to see if it would not be approved because they not. The cruise to promise the right water level levels and slipperly experience means the world to us accept the.. Sailing in September 2021 other words, it offered a voucher for travel. She lost her engagement ring in a rental car continue with GCT if we like them as much as expect! Discussion at TellUs @ vikingcruises.com at 1-833-900-0951 or contact their travel Advisor been very.! Prices have been increased even more that the value of the percentage of money that Viking would kept! Considered an act of God is one thing when it is unknown payment for a refund can be as!
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