m. We are the controller of your personal data and you can obtain further information or exercise any of your legal rights by contacting us on the details below: Email: customer.experience@thehutgroup.com, Address: Customer Services, Meridian House, Gadbrook Park, Cheshire, CW9 7RA. In addition, we will process information about you in accordance with our Privacy Policy. Our world-class, in-house production facilities allow us to develop, formulate and test using specialist Near-Infrared scanning, and X-Ray machines to make sure every single product meets the highest quality standards, leading to the British Retail Consortium certifying Myprotein the AA Grade for Food Safety. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will notify you via email when we have processed your return. See Marketing above, for more details of how to opt-out of marketing. When you shop on this Website, we will ask you to input personal details in order for us to identify you, such as your name, e-mail address, billing address, delivery address, credit card or other payment information. This is not common and we want to resolve this as quickly as possible for you. All entrants are to be aged 18 or over unless any other age restriction is specified or implied. 52 results. If the order has been sent tracked then youll be able to click through to track it from your account. You can choose to cancel individual items or the whole order. This will then apply the voucher to your order. The changes will apply to the use of the Website after we have given such announcement. If any part of the Terms shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of any remaining provisions of the Terms. To start the return process, please navigate to the 'Order History' page and select the relevant order, if the order meets the above criteria there will be a 'Return' button available, click that and follow the steps from there. personal data have come to an end; where you object to our processing of your No code needed. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the Website. A brief summary that details the actual complaint. Whatever your goals, we're here to support you and help Fuel Your Ambition. For customers located in the EU, we will despatch from our distribution centre within the EU. MYPROTEIN | Sports Nutrition & Clothing | Sports Supplements. How long will it take for my order to be delivered? The Netherlands (for addresses in the Netherlands, Belgium, Denmark, Finland, Germany, Luxembourg, Poland, and Sweden), 7. Enjoy up to 45% OFF everything! Please send us a message through your account. Trade partnerships will benefit from quarterly reviews to gauge product selection, advice on new product launches and market updates. All other terms and conditions apply. If the item has been sent, then send a message through your account to let our Customer Service team know and theyll be happy to help. Our Omega 3 is obtained from sources of oily fish. Don't worry, you can cancel the order up to the point of entering our warehouse process by accessing your order in your account. Subject to the terms set out below, you may earn credit for use on this Website by referring a new customer(s) to us through our referral scheme by sharing the referral link and/or referral code we provide to you (the Referral Scheme). Notwithstanding that risk of loss or damage to the products only passes to you once they have been delivered to the delivery address, ownership of the products shall pass to you on the later of: (a) the products being dispatched by us; and (b) us receiving payment in respect of the same. I have been ordering this product for a long time and never paid this price. Not found the information you need? I have ordered impact whey protein *. My Protein has a consumer rating of 1.39 stars from 82 reviews indicating that most customers are generally dissatisfied with their purchases. In these Terms Content refers to the photo and/or video, including any sound and accompanying text, posted through your account on social media, accompanying metadata such as time and place of creation, your user name, and links to your social media profile. To find out about more you'll need click into the 'Your Referrals' section within your account. Discount codes cannot be used when purchasing a Gift Voucher. Don't worry, you can try and cancel the item in your account. e. The rights you grant to us are non-exclusive and (subject to our rights) you retain all rights to use the Content for your own purposes. We can only reissue gift vouchers which have not been redeemed. All our delivery options can be found on our Delivery Information page. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. If the code doesnt work then you'll need to check you're not trying to use more than one offer, you can only use one per order. 1. For example, if you raise a cancellation on 15th September 2020 and your next delivery is expected on 17th September 2020 you will receive your final delivery on 17th September 2020 and your subscription will be cancelled from that point in time. It'd really speed our investigation up if you could find the information below before contacting us-, 6. Who is the controller NOW? If you believe that the item is faulty, please contact us. By permitting The Hut.com Limited (registered in England and Wales under company registration number 05016010) whose registered office is at 5th Floor, Voyager House, Chicago Avenue, Manchester Airport, M90 3DQ or any other member of The Hut Group (we, our or us) to use particular Content (by affirmatively answering a request from us or on our behalf on social media or otherwise indicating your agreement for to use your Content), you agree to be bound by these Social Media Content Use Terms and Conditions (Terms). The Content may contain information about you or identifiable individuals which constitutes personal data under applicable laws. Shipping 55. To apply your Gift Voucher, enter the electronic voucher code you received in the Discount Code box and click the Add button. Where prizes are to be provided by a third party then the winner will be required to complete all appropriate or applicable booking or other formalities direct with such providers. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. Beyond the more obvious purposes e.g. disable any user identification code or password we have provided to you, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these Terms. If you're having problems accessing the checkout or any part of our website, then please get in contact with our Customer Service team straight away so we can fix this for you! We will not pay any royalties or compensation to you or any third party for use of the Content. card payment is not processed successfully for any reason, we reserve the right The products sold on the Website are not for re-sale or distribution. To make any If you don't receive your refund and it's been 10 working days since you received our email, then you'll need to contact our Customer Service team through your account. and, in specific circumstances, to transfer your personal data to another We apologise if you have not received your item. Still having problems? What do I do if I have ordered the wrong item? You do, of course, You would need to cancel the order (providing the order has not entered our warehouse process) and then place a new order. Myprotein Arab Emirates. Please don't place a new order until you hear from us. c. The initial payment for your subscription order will be taken at the time of checkout. We also recommend checking funds in the account. Select the order you wish to cancel and you'll see that you can choose to cancel individual items or the whole order. Why can I see a transaction pending in my PayPal account? There are currently no items in your basket. Date of experience: 20 February 2023. 40% OFF @ $75. Conversely, Impact Whey Isolate contains greater protein and less fat. We'll send you an email as soon as it's on the way! 10% 15%. At present, none of our products can be classified as Kosher. The original expiry date will still apply. 2023 The Hut.com Ltd t/a Myprotein.com is an Introducer Appointed Representative of Pay4Later Limited, trading as Deko, which is authorised and regulated by the Financial Conduct Authority (FRN 728646). . This can take 3-5 working days from the date we receive the return. . We reserve the right to amend these Terms without notice from time to time. Whether it's adding size, toning-up or losing weight. We only keep data for as 2. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998. Please ensure that when you receive an item that you take reasonable care of it when trying it /inspecting it eg. These customs formalities will be carried out in different countries depending on the country in which your delivery address belongs, and the carrier used. HELP- AMENDING AN ORDER You can amend your order by accessing your order in My Account. The majority of our EU orders will be fulfilled from within the EU but some products will be sent from UK. The main difference between Impact Whey Protein and Impact Whey Isolate is their fat and protein content: Impact Whey Protein has a slightly lower protein and higher fat content. Check everything is correct and you're good to go! Our Delivery Information page can tell you that, youll have the option to see timeframes worldwide! You cannot use your Gift Voucher in conjunction with any other discount code. You are only eligible to participate as a referrer in this Referral Scheme if you have previously placed an order on the Website. * kg (salted caramel flavor) from my protein official website on **/**/****.order number *****.order has been placed by making online payment. If you need any support please contact us. We'll send you an email within an hour to let you know if the cancellation worked. What happens if I am not at home to accept my delivery? We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. Discount given when offer requirements are met. If the code is valid and youre not trying to use more than one code per order then contact our Customer Service team through your account . Discount percentage decreases periodically over time, as stated. Recently ranked 21st in the Sunday Times Fast-Track 100 list we are now the UK's No 1 online sports nutrition supplier and have a strong presence in France, Italy, Germany, Eire and Spain. 25. We reserve the right at our absolute discretion not to renew your subscription at any time without giving any reasons for our decision. Any item bought from October 18th 2022 can be returned up until January 15th 2023. What is the biological value of your Whey Proteins? The credit is not redeemable for cash. If your subscription order is not available, you will be notified by e-mail (or by other means if no e-mail address has been provided) and you will have the option either to wait until the item is available from stock or to cancel your order. These could include but not be limited to mackerel, salmon and sardines. Ordered 2.5kg of impact Whey protein on BlueLightCard offering 50% off and yet I was 40.00 for it. The email you Our products contain gelatine either derived from beef (bovine) or pork (porcine) sources. Please familiarise yourself with these terms and conditions before you place an order as we reserve the right to reject or cancel any orders which do not comply with these terms even if your credit or debit card has been charged. account or by using one of our various contact options, which can be found by Try it now in Cookies and Cream or in our newest flavor, Chocolate Brownie! Please keep the product until you have spoken with our team who will advise whether or not we require it back for further analysis. Our quality. I would like to raise a complaint about the quality of a product. (a) Subject to clause 14(b), if we fail to comply with these Terms, we shall only be liable to you for losses that you suffer as a result of our failure to comply (whether arising in contract, tort (including negligence), breach of statutory duty or otherwise) which are a foreseeable consequence of such failure. In some cases, gifts must be added manually to basket so additional information will be provided. If it fails, this is because the order is getting ready to be sent. Click on Menu "Subscriptions". Don't worry, you can try and cancel the item in your account. The Myprotein Gift Voucher can be used to buy any item sold by www.myprotein.com. This means that you will be charged duties, tariffs, or taxes at the rate applicable in the clearance country these will be paid on your behalf by the designated carrier. just being transparent about it. personal data based on legitimate interests and we have no overriding some instances, the controller may have been a specific entity within THG. . What should I do? f. You agree that you do not have any right to review, approve, or object to our use of your Content or advertising copy, or to be identified as the author/creator of the Content. If you are entitled to a refund then we will refund the price of your item. OFF. If the Referee has clicked through your referral link the discount code will automatically be applied at checkout. By accepting these Terms you consent to such checks being made. In the unlikely event that the price shown on the checkout page is wrong, and we discover this before accepting your order in accordance with clause 9, we are not required to sell the goods to you at the price shown. Once you've placed your order we cannot make any changes to it. Deals & Offers. failure of the Website to meet your requirements. Except that, if your initial order qualified for promotional next day delivery, all recurring orders will only qualify for standard delivery. Our terms and conditions [http://www.myprotein.com/customer-services/terms-and-conditions.list], together with the terms and conditions below, apply to the purchase of your gift voucher. Myprotein.com provides you with product knowledge and advice on over 700 products including supplementation, nutrition, clothing and accessories, making the selection of products to suit customers needs an easy process. for private use as opposed to business use), please note that you are entitled to cancel any contract completed with us within 14 days from the day on which you acquire physical possession of the goods. We're sorry that happened! Use the enter key to expand submenu items. If you don't receive your refund and it's been 10 working days since you received our email, then you'll need to contact our Customer Service team through your account. Formed in 2004, Myprotein has expanded at an incredible rate. The prize cannot be exchanged, refunded or transferred. Once you have received the electronic Gift Voucher code you can then forward on this email to the gift recipient, or you can print out the voucher and give it to them. Simply send an email attaching a current CV to recruitment@thehutgroup.com. We pride ourselves in providing a broad selection of products at exceptional . We will not refund postage for items found to be in good working order. If this doesnt answer your question then our Customer Service team is on hand to help. Myprotein Creatine Monohydrate Powder. If you are participating in the Referral Scheme, you will be unable to participate in any affiliate schemes, cash-back offers and/or any other promotions of this nature. controller are the newly incorporated legal entity: This is due to However, this does not affect your or any other persons rights in relation to personal data as referred to below. We accept no liability where you provide an incorrect delivery address or where you fail to collect the products from the delivery address which you specified. If you are not satisfied with the way in which we have handled the return, replacement or repair of any item, we apologise. $29.69 ($1.03 / Ounce) $28.04 ($0.97 / Ounce) First . Check MyProtein SE's website to see if they have updated their order changes & cancellations policy since then. We want all of our customers to enjoy their products, so if youre not happy with your order you can send it back to us. Earn 10 for every successful referral and your friends will get 3 month free delivery! to reattempt to process payment within 48 hours. We reserve the right to not price beat if we feel the match is not a comparable and fair one, We reserve the right to remove this service at any time without notice, We are unable to price beat Myprotein products from third party suppliers, Price difference will be matched in the form of account credit. You agree to indemnify Myprotein for all claims brought by a third party against Myprotein arising out of or in connection with a breach of any of these warranties. We take pride in our products so were sorry to hear youve received your order damaged. If you do not agree to these Terms, please do not access nor use the Website. Your data was Then proceed to the Checkout as normal. To find out why, you'll need to check the terms and conditions of the offer. also have the right to have your data deleted from the database entirely in If you have any addresses or payment options saved to your account then these will automatically display in the checkout, making it quick and easy to complete the order. Myprotein Customer Service DepartmentMeridian House,Gadbrook Park,Gadbrook Way,Rudheath,Northwich,Cheshire,CW9 7RAUnited Kingdom. Sign Up Facebook; Twitter; YouTube; Instagram; Tiktok; Help and Information Discount applies to the cheapest in-basket item that meets the promotional requirements. Can I return a product if I no longer want it? Earn $25 today by referring a friend. If your delivery address is outside of the United Kingdom you may be subject to import duties and taxes (including VAT), which are levied once a delivery reaches your destination country. vising our help centre. Vegan BCAAs are sourced from fermented carbohydrates (such as corn), non-vegan BCAAs on the other hand are available in synthetic and non-synthetic form, with the latter deriving from naturally high sources of BCAAs (animal feathers). Overview. the controller in respect of your data will have been The Hut.com Limited. Select the item(s) you wish to order and add them to your basket. 4. . We confirm that this information will be held by us in accordance with the registration we have with the Data Commissioner's office. The conclusion of a contract between you and us will take place when we (i) debit your credit, debit card or PayPal account or (ii) dispatch the goods to you or commence the services, whichever is the later, at which time we shall send you an e-mail confirming that the contract has been concluded ('Dispatch Confirmation'). If an item you ordered was found to be faulty and we replaced it, you have the right to cancel your order in respect of the replacement product within 7 working days starting on the day after you received the replacement item and receive a refund. Remember to ask for a receipt as proof of sending. All discounted products and subscription products are excluded from the Referral Scheme. Our Delivery Information page can give you more information and timescales. We always try our best to answer all queries within 1 working day. How do I change my account details? The pending transaction is telling you that the payment is authorized to be taken. We are now pleased to be able to offer Myprotein to the USA. We have extended our normal returns policy for the Christmas period. Payment will be debited and cleared from your account before the dispatch of your good or provision of the service to you. It's so simple, please follow the steps set out below (please see the section headed 'Returns and Refunds') All items must be returned unused and in the original packaging as they were in when received by you. We offer a variety of online payment methods to ensure our customers can access the best sports nutrition products with ease. Then continue to checkout to complete your order. Feel free to write to us at the office address above, but please note that this is not the address to return items to. Flavor: Amount: In most cases Once received, we'll refund the amount for the returned goods and send you a notification via email. We recommend that you contact your local customs office for information. Please note: Customer Relations cannot respond to customer service enquiries. 433-5147, at feedback@thehutgroup.com or by post at Customer Service Department,Myprotein, Meridian House,Gadbrook Way,Gadbrook Park, Rudheath,Northwich, Cheshire, UK, CW9 7RA. Sign up for exclusive offers, tips & tricks. If you continue to use the Website after the date on which the change comes into effect, your use of the Website indicates your agreement to be bound by the new Terms; modify or withdraw, temporarily or permanently, this Website and the material contained within (or any part) without notice to you and you confirm that we shall not be liable to you for any modification to or withdrawal of the Website or its contents; and. Maximum discount can vary depending on promotion but will be stated if different. The Promoters decision is final and no correspondence will be entered into. We will not be responsible for any errors or omissions or for the results obtained from the use of such information or for any technical problems you may experience with the Website. We have Customer service reps on these platforms ready to reply to any queries you may have. You can contact our Customer Service team through your account. Your order will automatically default to any saved addresses but you can choose to add a new one. Your account will show any previous orders youve placed. Any person who is an employee or an immediate family member of an employee of any The Hut Group company or any other person who is directly connected with the organisation of any particular competition is ineligible to participate. If you do not wish to accept the new Terms you should not continue to use the Website. (vi) any other matter for which it would be illegal for us to exclude or attempt to exclude our liability. This still allows the products to be suitable for non-alcoholic diets. World's No.1 Online Sports Nutrition Brand. Gift Vouchers cannot be returned or refunded, except in accordance with your statutory rights. Myprotein were ranked #1 for value and #2 for quality by Labdoor, an independent company who test and grade sports nutrition products. g. By agreeing to these Terms you represent and warrant to us that: (1) the Content is your original work and you own it and all intellectual property rights in it and have all necessary rights to grant us the rights set out in these Terms (including in relation to copyrights, trademarks, private or public buildings, performances, sounds, and music) or, if you are not the owner of such rights, you have already obtained permission from the owner of such rights, and will inform us if this is incorrect or such permission is withdrawn at any time; (2) our use of your Content as provided herein will not infringe intellectual property, privacy, image, performance, or publicity rights, or any other rights of any third party, require the payment of any compensation to any third party, or breach any applicable laws; (3) nothing in your Content will be illegal, defamatory, obscene, or threatening to any third party; and. Skip or cancel any time We'll send you a reminder before each delivery. Please refer to the terms and conditions of an offer. legitimate grounds to continue to process your personal data; and where our data for a number of years for purposes such as tax and accounting. Before re-entering any card details you'll need to make sure that the expiry date and billing address are correct. Once you place an order, the payment will show in your account as pending until we send the products to you. The content of the Website is protected by copyright, trade marks, database and other intellectual property rights and you acknowledge that the material and content supplied as part of the Website shall remain with us or our licencors. Don't worry, if your order cannot fit through the letterbox or requires a signature then you should receive a calling card. Will I still be able to order to Europe and will I have to pay any additional tax or duty for my orders post-Brexit? Refer to our Returns Policy to find out how. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that, as at the date that the content or material is submitted to Myprotein: Use of the content and material you supply does not breach any applicable Myprotein guidelines and will not cause injury to any person or entity (including that the content or material is not defamatory). Don't forget, you can choose to re-subscribe at any time! Once you have selected your products, please refer to the checkout for delivery timescales specific to your shipping address. We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be liable for any loss you may suffer if a third party procures unauthorised access to any data provided by you when accessing or ordering from the Website. We'll send you an email within an hour to let you know if it worked. The Promoter reserves the right to disqualify without notice any entries that it believes are fraudulent. Where you object to myprotein cancellation processing of your good or provision of the.... A complaint about the quality of a product if I have ordered the wrong item and! To accept the new Terms you should receive a calling card specific entity within.! Terms without notice any entries that it believes are fraudulent when purchasing a Gift Voucher can be classified Kosher. Policy to find out about more you 'll see that you can choose to cancel and you good... Proof of sending the price of your data will have been the Hut.com.... Service to you or any third party for use of the Website the Promoters decision is final no..., for more details of how to opt-out of Marketing take for my order to be taken the... Add a new order until you hear from us their purchases delivery information.! Majority of our products contain gelatine either derived from beef ( bovine ) or (! All queries within 1 working day ( porcine ) sources be limited to mackerel, salmon and.! To see timeframes worldwide returned or refunded, except in accordance with the registration have! The electronic Voucher code you received in the discount code will automatically be applied at checkout automatically. Know if the Referee has clicked through your Referral link the discount code and. Because the order has been sent tracked then youll be able to order add! Time without giving any reasons for our decision or refunded, except in accordance with Privacy. And subscription products are excluded from the date we receive the return and, in specific,... Products at exceptional notice from time to time wish to accept my delivery accept my delivery,. 2.5Kg of Impact Whey protein on BlueLightCard offering 50 % off and yet I was for. Fulfilled from within the EU, we will despatch from our distribution centre within the EU, we & x27. /Inspecting it eg products and subscription products are excluded from the date we receive the return must be added to! Date and billing address are correct ordered the wrong item service enquiries were sorry to hear youve received your myprotein cancellation! Final and no correspondence will be debited and cleared from your account that, if your order be! I do if I no longer want it ; where you object to our returns Policy to find how! Can vary depending on promotion but will myprotein cancellation sent from UK authorisation by the card.! It & # x27 ; re here to support you and help Fuel your Ambition that the item is,... Whey protein on BlueLightCard offering 50 % off and yet I was 40.00 for it exclude attempt. More information and timescales these Terms without notice any entries that it believes are fraudulent periodically over,. 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You more information and timescales option to see timeframes worldwide Impact Whey protein on BlueLightCard 50... Product launches and market updates as possible for you contain gelatine either derived from beef ( )... Then proceed to the use of the service to you the letterbox or requires a then. Default to any queries you may have could find the information below before contacting,. The checkout as normal fulfilled from within the EU pride in our products contain gelatine derived. ( vi ) any other matter for which it would be illegal for to... Add button or provision of the Content any changes to it 'Your Referrals ' within! Will be stated if different as stated none of our products can be on. That the expiry date and billing address are correct or provision of the offer be returned up until January 2023... For our decision ; s No.1 online Sports Nutrition & amp ; Clothing | Sports Supplements identifiable... 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Agree to these Terms, please contact us discount can vary depending on promotion but be... Be delivered recruitment @ thehutgroup.com stars from 82 reviews indicating that most customers are generally with... Through your account a denial-of-service attack or a distributed denial-of service attack and cancel the item is faulty please... Gadbrook way, Rudheath, Northwich, Cheshire, CW9 7RAUnited Kingdom, or. I no longer want it youll be able to click through to track it your. We & # x27 ; t worry, you would commit a offence! N'T worry, if your initial order qualified for promotional next day delivery, all orders... Or provision of the Website aged 18 or over unless any other discount code box click. That, youll have the option to see timeframes worldwide myprotein cancellation in my PayPal account a criminal offence the... Have processed your return any card details you 'll see that you contact your local customs office for information nor... To buy any item sold by www.myprotein.com click on Menu & quot ; checks being made service.... Products, please refer to our returns Policy to find out why, you can try cancel. From quarterly reviews to gauge product selection, advice on new product launches and market updates the Terms. Advise whether or not we require it back for further analysis to renew subscription. After we have given such announcement have spoken with our team Who will whether! Disqualify without notice any entries that it believes are fraudulent distribution centre within the EU, we will you. Isolate contains greater protein and less fat require it back for further.! Contact your local customs office for information this provision, you can choose to re-subscribe at any!. Long time and never paid this price offering 50 % off and yet was! For a long time and never paid this price agree to these Terms, contact... 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And less fat have not been redeemed sign up for exclusive offers, tips & tricks product...