That computer could very easily be wrong but that doesnt matter. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. This does not hold true in my three purchases on Mercari @ least in regard to Mercari withdrawing funds from PayPal. The seller loses both ways. Mercari has buyer protection in place to keep the buyers safe. For Buyers Buyers can ask the seller to cancel the order any time before the seller confirms shipment. Mercari is generally safe but it is not completely risk-free. Describe if there are any drawbacks to your item. I wrote to Mercari about the shipping thing. Ugh I expect more of the ones that ask if theyll get the stuff by Christmas now! Join the 157 people who've already reviewed Item Mercari. So they have denied my return and refund request. They are laughing all the way to the bank! You can contact Mercari by phone Monday through Friday, between 9 am and5 pm US Pacific Time. Otherwise, buyer will be eligible to cancel the order even if sent by you. Now I am without my money and no item when I clearly told them from the start that I never received the item. There is no buyer protection and we will not be buying anything there in the future. She left a review saying "I like it but these are not the real PLT (PrettyLittleThing) pants that go with the jacket unfortunately". Exactly what I had wanted at great price. I later received an email stating my account was being closed for listing items that goes against terms of service and that they were keeping all the money in my account currently. Buyer beware. If the shipping is late due to no fault of your own, people can then leave the review on your page when it does not reflect the seller but the carrier. I just got burned on an item with a bad description because they would not approve the return. The site charges a 10% commission on sales, plus a $2 processing fee for direct deposits under $10. How does one contact Mercari for non receipt of the package I ordered. However, it has buyer and seller protection in place to keep both parties protected but its your responsibility as well to keep in mind the tips I listed above as well as Mercaris guidelines and policies to avoid scams and other issues. Therefore, you should always avoid buying if you see an item on Mercari selling for an extremely low price than the retail price. Recently I sold a cheap but beat up lot of dolls, and explained in the description that they were in awful condition. I just gave up after a couple of back and forth messages, but maybe I should have kept writing to them until they changed it? I have sold more then buy But first, let me clarify one question just in case youre asking: What are the proofs that Mercari is a legit platform? Any outfit that locks you in this tightly cant be trusted in my opinion! I don't wanna change it now. All we did was to buy a product off of the Mercari platformwe were required to create an account. Answer (1 of 13): Did you not leave a love note? Only buy from seller have all 5 stars review at least a few review Both parties should keep some of these commonly prohibited conducts in mind: In the event that you engage in any of these prohibited conducts, your account may be suspended or terminated. It is important to know exactly what youre going to receive in your order box. Mercari is a popular network where people can buy and sell almost anything if the item can be shipped. The GOOD sellers are at the mercy of the buyers, who have no clue how commerce works. Sounds like Mercari fails to have a return clause process (that includes return labels with tracking and holding the buyers funds until the seller confirms their return). if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[250,250],'ecomsay_com-large-leaderboard-2','ezslot_4',133,'0','0'])};__ez_fad_position('div-gpt-ad-ecomsay_com-large-leaderboard-2-0');So to conclude the question, is Mercari legit? For more details, visit Mercaris Prohibited items page. Basically, Mercari works as a middle-man between the buyer and seller, providing an environment for both parties to trade safely and securely for a percentage of the fee. First of all, lets get to know the: As a buyer, you can request cancellation until the seller hasnt shipped the items. Mercari sided with the seller and would not grant me a refund. I have filed an inquiry with the post office and waiting for an update, the buyer is aware of the lost package and has been very understanding. Mercari request the seller Walker follow thru with the ring sale and ship the item. The seller cancelled the sale a week later. Thank you using it works easily for me did have one scammer buyer mecari will not get back with me on the matter. At first glance, you might think youre getting a great deal, but youre probably looking at a scam. Had SO much loss of product, even had MY JEWELRY FENCED on Etsy, Mercari, Poshmark and EBay. I have no reason to mistrust the carrier, he is our regular carrier and has acknowledged he received the package. Danny Terrell. Im sorry if this is the case, we are always working hard to make the platform great for everyone. The devise runs by using an application to be downloaded on my cell phone. Karrinna S. 2023-02-18. But by clicking the confirmation, that means the seller gets to keep your money WITHOUT shipping your product. Got any questions or want to share your own experiences with Mercari? There are no flat listing or hidden charges after the sale has completed. By doing that, you are unlikely to be scammed or encounter any other problems when buying and selling on Mercari. Desired outcome: You can email the site owner to let them know you were blocked. i messaged her and told her that since it was sunday, usps would pick it up on monday. 3 stars. If you received a tracking number..and it was stated as delivered by the service..then it was not the fault of the seller. Help Center is TRASH. There is absolutely zero customer service absolutely no concern for their customers which are being put in to dangerous situations. Please, let me know in the comments below. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. Your comment is confusing and unclear. They have ZERO support. If I sell an expensive item, I usually include freebies, nice wrapping and notes, then they receive it and it's like crickets- they don't even have the dec. Discover it Let me know what items you wanna sell? I went through paypal to get my money back. The "short-term rental" scam: This one isn't as common on Mercari, where there's only a three-day window for returns and refund requests, but it can still happen. Mercarii may try to find or fabricate a reason for them to keep your money such as you sold counterfeit airpods but they cant throw that on everyone whose money they keep / steal sometimes they have no TOS violations at all so they make up reasons usually around ID verification. It would not power up. . I have not taken any action this just happened. Thats why it was so cheap. But they give you 3 days to rate them. Know the laws in your state!???????? They simply issued a credit and well, done! Which was untrue. They are annoyingly strict on keywords and very easy to ban or restrict seller accounts but not buyers. Date of experience: January 07, 2023. Oh, and they took out the money the same day I order it. I would have liked them to be fair. I'd lose it, I would of been so mad! If I do have a bad experience with a buyer, I will put in the review; however, I have yet to have that happen. I block people that send me messages like youll send for 5 with and pay shipping as well on items that are 20 and over like wtf? I am simply making this rip off business my cause and I am calling in ever Favor I have ever earned in my 53 years. I don't expect my buyers to rate, nor do I care if people rate right away, but when they do, I always leave good reviews no matter what. They said basically, it was my fault I did not verify with the seller these were indeed mens boots, prior to purchasing these boot. Thanks for nothing. It's okay, most buyers won't ding you for one bad review and will understand that sometimes people are just annoying, lol. The problem is, a confirmed delivery is considered sufficient proof an item was received. Mercari executives including John Langerling are millionaires! Mercari does not want to give a return shipping label and refund my money despite doing all that they asked me to do. PayPal has buyer protection which helps in getting your money back if the payment made through their online payment system ends up being fraudulent. I will find one elsewhere, but I will never tell my father again until I can personally hand it to him and set it up. I guess I got lucky with my first 20 purchases. Provide a valid tracking number to the buyer, Never create multiple listings of the same item, Never list items glorifying violence or associated with hate groups, Never provide false information in listings or messages, Never abuse, threaten, troll, degrade, or harass your buyer or seller, Never the buyer to rate before he or she received it, Never encourage buyers or sellers to deal outside of Mercari. Mercari let seller keep my printer he claimed he wanted to return AND CLOSED MY ACCOUNT with out resolving this matter. Do not use them. Also what I think is super strange is the address looks super familiar to someone I had sold to in the past. Dates of occurrence: 4/27/2022 and 9/27/2022. Its ridiculous, I buy low & try to sell cheap but always NEW & perfect. Its really a shame because it HAD the potential to be better than the rest. I just became aware of Mercari, in an off handed way, and stumbled upon this when looking into the sites reviews, and read the entire blog. Once submitted, sellers will have 24 hours to provide feedback and/or accept the buyers return request and if the seller didnt respond to the buyers return request, they will be refunded by Mercari. I purchased a pair of boots on the Mercari site that were list mens size 9. You cannot leave a negative review for a bad seller in that situation. However, I stated in the description of them item "The bottoms are from Amazon". So Im sitting here now thinking what my best option is as far as how to report this so I get reimbursed. ', Press J to jump to the feed. If you would like to request a return, don't rate. You need to understand that Mercari is just a marketplace where buyers and sellers meet. Mercari failed to protect buyers despite what they claim. I have, in the last week, attempted to purchase three different listings. There is no buyer protection and I will not be buying anything there in the future. I know its just one person and one rating but I feel so lost about this. Consumers complaining about Mercari most frequently mention customer service, credit card and phone number problems.Mercari ranks 419th among Marketplace sites. Its sad theres people would rip off the others. 4. Now of course I cant even leave feedback about this seller. I wrote to Mercari about the shipping thing. Another situation the seller did not send I cancelled and got the refund. I got screwed over for telling the truth. Hi Jennifer I knew Mercaris review policy (can't change or delete reviews no matter how unfair) but I reached out to customer support anyways since this woman was blatantly lying. I have the legal right to do so, although Mercari tries to say different in their contract. Then told me I would only get a refund after I sent the items back and were received by the seller, they also told me that I better get a receipt! The same thing happened to me, i think its there business model, say Theyre in the process of doing the same fhing to me right now. Home; About Dynamix; Products; Request a Quote; Contact Us; Select Page Its not like I went over the time period I had to ship. yes, you can sell again. After 15 minutes of being on the phone with them, no resolution was made. She must be either in management or possibly even just an employee. As soon as I did that I received a message in mercari stating I must stop the charge dispute or they would cancel my account. Although its a legit platform, there are definitely possibilities of getting scammed by sellers and buyers on Mercari.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'ecomsay_com-box-4','ezslot_1',131,'0','0'])};__ez_fad_position('div-gpt-ad-ecomsay_com-box-4-0');if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'ecomsay_com-box-4','ezslot_2',131,'0','1'])};__ez_fad_position('div-gpt-ad-ecomsay_com-box-4-0_1'); .box-4-multi-131{border:none !important;display:block !important;float:none !important;line-height:0px;margin-bottom:7px !important;margin-left:auto !important;margin-right:auto !important;margin-top:7px !important;max-width:100% !important;min-height:250px;padding:0;text-align:center !important;}. They wouldnt refund my money nor would they allow me to rate the seller with negative feedback. She must be either in management or possibly even just an employee. Them, no resolution was made malformed data money and no item when clearly... 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It is important to know exactly what youre going to receive in your order box including submitting a word... It is not completely risk-free the rest any outfit that locks you in this tightly be. Mecari will not be buying anything there in the last week, attempted to three. Visit Mercaris Prohibited items page, Poshmark and EBay strict on keywords and very easy to ban or restrict accounts. Nor would they allow me to rate the seller Walker follow thru with the with. Sad theres people would rip off the others buyers can ask the seller and would not grant a. Is the case, we are always working hard to make the platform great for everyone buyers despite they. I cant even leave feedback about this seller just an employee buyer protection and will... Are any drawbacks to your item cookies, Reddit may still use certain to... A cheap but beat up lot of dolls, and they took out the money the same day order! They were in awful condition I guess I got lucky with my first 20 purchases platform... 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