When I asked more questions, they said that if I dropped the chargeback, they would reinstate my account, and then "request a refund". While StubHub is a legitimate company, it has a few problems. Did you find it helpful? Yes No Still Need Help? Ho op, in this boat even but now with tickets yond would did cost me $1600 charge!! Why did Ticketmaster charge me $1? You want to buy tickets, so you search for them online. (5 Scams), What Can You Do About Scams on StubHub? When you go through the checkout process, it turns out that there are extra fees attached to the deal. sell tickets A Stubhub spokesperson said the company temporarily paused all payments in early March because of the spike in postponements and cancellations. First 6 digits of card. Ultimately, if they find that you were defrauded, they can issue a refund. We have not reviewed all available products or offers. This is ridiculous. In addition, TicketsCandy has partnered withAtavionto help you build a personalized website for your event. In fact, most of these digital card issuers will let you have a different card for each thing you do online. TicketsCandys support team also handles the maintenance for you. ticketing software If you choose to absorb the fees, you keep$99.1. In other words, your tickets sell without you having to worry about the technical aspects of online ticketing. It was a waiting game until March 30. Heres an update. You can list your tickets on the website for free. We will make the necessary appeals and make the best case for you, making the process fast, easy and successful! You can buy tickets on StubHub with all major credit and debit cards. Or, they can contact you as a seller listed on StubHub. Which card has the best reputation for backing us up from the beginning? Sometimes a deal is too good to be true. At this point, I care little for Stubhub's reputation or impact to their business. I was told the same thing but I kept the dispute open. ticketleap Did you score an unbelievable price on a sold-out show, only to find out you were scammed? Create an account to follow your favorite communities and start taking part in conversations. After their fees, but not including taxes, your total would amount to about $85. event planning You search the site for the tickets you want. Complaints on file concern consumers canceling or canceled events and receiving their refunds in a timely manner. Is a Chargeback Different From a Refund? Enter StubHub! In addition, it can be challenging to use if you intend to sell large numbers of tickets. So, after they steal your money, they have enough information to steal even more money. Before we can pay you, we will need to collect your taxpayer information. If you made a purchase and never received tickets, that's a different link, but help is still available. thundertix . If sellers had events canceled, StubHub would no longer have to pay them for those tickets. Scammers Use Your Signature: What Happens? If you do report a scam, you will likely have to fill out an online form. Checking vs. Savings Account: Which Should You Pick? I was charged for both of these transactions, and then when my tickets sold . There are two primary ways this breaks down. Sorry we couldn't be helpful. Instead of instituting responsible financial transaction policies, defendants made it their practice to pay ticket sellers before the event had occurred, exposing themselves to the possibility that they would be left holding the bag (or have to ignore their own guarantee and cheat their customers) if an event was canceled and they could not promptly collect from sellers, the lawsuit in Wisconsin federal court said. Meanwhile, ticket buyers and sellers, who could use all the cash they can get during these uncertain times, say theyre battling the companies to recoup cash theyre owed. But these are unprecedented times.. Visit StubHub for a breakdown of how their fees are calculated. International cards are also accepted on our desktop site. How are they still in business??? showclix Any advice? Theres also a seemingly endless number of options available, each with its own set of features and capabilities. If I'm on Disability, Can I Still Get a Loan? Opens StubHub site in a new tab Get Reward Expiration date : July 1 30% OFF Code Take 30% Off Your Ticket Bookings Applying This StubHub Discount Code Verified Opens StubHub site in a new. Sounds to me like their chargeback % is skyrocketing and their trying to reduce that as no doubt they are getting pressure on their merchant account for the chargeback rate. So, you can have a card dedicated solely to StubHub. Once we resumed payments, we were able to route payment to this customer for his or her sale.. Managing your orders 43. I confirmed via email with Stubhub that if I dropped the disputes I would receive a "full refund." The systems are designed to afford some level of protection to users, so its definitely worth your time to at least try to get help from StubHub. Keep the chargeback. cvent Another seller, who requested anonymity, says he sold one pair of tickets on the platform to a popular event in Los Angeles scheduled for March 8, and did not receive his payout for more than a month, only after raising holy hell. He says he called 10 times and heard similar reasons for pay delays: issues with PayPal. 2000-2022 StubHub. With the ticket being a mobile ticket, the best route for you to list is most likely as a mobile transfer. To find tickets to buy on StubHub, you can list tickets for sale. My order still has the "hasn't shipped" status, so I'm getting very worried. This is quick and easy to set up and instantly offers you access to all of TicketsCandys features without any delay. Whats worse, if you were trying to sell tickets for an event within seven days of when it occurs, you could be out of luck if the system takes too long. We have helped over 300,000 people with their problems. I certainly could have bought tickets cheaper on CraigsList, but I thought paying the StubHub excess fees was worth it to have a guarantee on the tickets.. Have you recently discovered a mysterious Amzn Mktp Ca charge on your credit card or bank statement? Include the following in your submission: The FTC will share your report with law enforcement across the country. StubHub handles the actual communication between buyer and seller. So, when you can, it helps to involve financial institutions in the process. Stephanie Moyles in North Carolina also got her money back by disputing the transaction through PayPal, but only after spending hours more on the phone with StubHub explaining they had already emailed her to say they were processing her refund. I'm afraid the chargeback will be denied, so I am considering trying this route.but I don't trust Stubhub at all. To register an event with TicketsCandy, youll first need to create an online account. How long do StubHub refunds take? It might have even had StubHub somewhere in the web address, but it was in fact an imposter. If you're part of its Stubs A-List program a MoviePass-type service which costs $19.95 a month for up to three movies a week the fee is considered part of the subscription and you don't pay it. Best Mortgage Lenders for First-Time Homebuyers. Your credit card number, security number, or other key pieces of information only ever need to go through that secure system, not email exchanges. Its unfortunate, but it definitely happens. How Much Does Home Ownership Really Cost? He immediately requested a refund. Buying Selling Account and Settings Event and Venue About StubHub Portal Banner Payment methods StubHub accepts Print You can buy tickets on StubHub with all major credit and debit cards. If you pay through a virtual card on StubHub, it doesnt completely protect you from scams, but it introduces an extra layer of help and security. StubHub is equipped to sell multiple different ticket types. It depends on where they got those tickets. Its a simple and easy way to make money and dispose of extra tickets. Once your event is registered in the system, youre ready to sell tickets on StubHub. TicketsCandys feesare significantly lower than StubHubs and include far more functionality at no additional charge. On StubHub, go to 'My tickets' then Sales and find your sale. If you lose money to a scam, you can report the situation to the authorities. Sometimes, events don't go off as planned. They just did it to me. Checking the tickets themselves should resolve this; but if youre uncertain, its best to contact the box office. A chargeback occurs when you successfully dispute a charge on your credit card. No. You find a seller, and when you try to buy the tickets, the StubHub purchase doesnt work. To do this, youll need to create a StubHub account to serve as your virtual box office. You get no tickets, and once again, the actual purchase was not made using StubHub, so their support cant help you. You have to support your chargeback with documentation such as the Stubhub terms guarantees in place when you purchased your ticket. eventbee The form asks about the events name, date, venue, time, location, and for any additional details regarding the event. The biggest problem with this type of scam is that there is little recourse after it happens. "It is free to list tickets for sale, and to search for tickets to buy on StubHub. You see a link for tickets that looks a lot like StubHub, so you click on it. Millions of dollars hang in limbo across StubHub and other secondary ticket marketplaces that are fighting to remain financially solvent. Theyre now telling me i will be charged 100% of the ticket price! It also allows you to choose between general admission or select seating tickets. However, with so many options out there, it can be difficult to decide how to resell your event tickets. StubHub will also issue you a StubHub credit equal to the cost when the show is rescheduled or canceled. Followed up by a personal email from someone from their legal department confirming the refund. (2023) Affiliate Disclosure. UPDATE SEPT 2022: Stubhub still did not take anything from my account and didnt send anything to collections. At regular volume, we can afford to take that risk. Federal law enforcementin many countries has resources dedicated solely to dealing with scams and fraud. Stubhub Learn about the "Stubhub " charge and why it appears on your credit card statement. (4 Things). Unfortunately, they arent who they claim to be, and any information you supply to them is stolen. Im so sorry StubHub has been fucking people throughout this whole pandemic that for used to be 30 or 40% then they moved it up to 100 you could try canceling your card but they will also ban you from ever buying or selling on the site again which I know you probably dont care about have they already charge your card, Thank you! This argument incorrectly assumes that StubHub has not already paid sellers for tickets that sold prior to the unprecedented wave of cancellations, or that all sellers have a net positive balance with StubHub. sell tickets online StubHub. In order to make it Fenway in time for the afternoon game, we need to leave Maine on Thursday morning. You will pay. Commands: !ShakespeareInsult, !fordo, !optout. You can run into this scam just about anywhere on the internet. Did you drop the chargeback? The only real solution here is to keep your guard up. Danielle is the author of this solution article. Either is possible (and other creative approaches might come up). Top 3 Tips for Planning and Executing a Flawless Event, Going Hybrid: Traditional & Digital Marketing for Your Event. These include traditional paper tickets, mobile tickets, mobile transfer screenshots, transfer tickets, PDF tickets, and, of course, completely virtual tickets for sale. On each completed transaction, the buyer pays a 10% fee, and sellers are charged a 15% fee. Helping you with online purchases and fees is just one of the many services DoNotPay provides. You can also use StubHub gift cards and PayPal. It can be time-consuming and frustrating to get a satisfying solution from StubHub. Should i cancel my card? A credit card dispute can also take some time to process and is typically only acceptable within 60 days of the transaction. StubHub promises to send you your tickets in the following condition, or you'll receive comparable tickets or a 100% refund: StubHub will also issue you a StubHub credit equal to the cost when the show is rescheduled or canceled. For invoiced credit cards, the fee is 2.9%, plus a flat fee of $0.25 per each transaction. Enter a few pieces of information and get a real-time decision. Our experts love this top pick,which featuresa0% intro APRuntil 2024, an insane cash back rate of up to 5%, and all somehow for no annual fee. Please review our help page: 1099-K Form: Answers to Some Common Questions The listed fees are good only for the current browsing session. Disputing a credit card charge is different . However, it could be an issue if youre trying to sell tickets for a more local event. Well cover in this article how to sell tickets on StubHub and how it compares to other ticketing platforms. You rely on Marketplace to break down the worlds events and tell you how it affects you in a fact-based, approachable way. Thats when Woody, Moyles, Kreifels and many others learned that the refunds werent coming. Went to my credit card, contested the charge, sent them my confirmation email, the cancellation email, and my email . Imagine how many millions of dollars in ticket money from customers they're holding for over a year now. As event dates get closer, sellers may drop the price to recoup some of their money. The company told Marketplace that all of its recent policy changes are intended to be temporary. The company promised her an email with the link to confirm [your] refund, a supervisor will give you a call back and when the venue notifies us the event is canceled we can release your funds.. The easiest way to avoid this scam is to remember two simple things. Best Homeowners Insurance for New Construction, How to Get Discounts on Homeowners Insurance. StubHub is a secondary-market ticket exchange and resale provider. New to StubHub? However, their respective terms of service seem to leave the door open for shutting down refunds if need be as things progress. According to StubHub there is no set percentage for fees . Hey OP, in this boat right now with tickets that would cost me $1600 charge!! Up until recently StubHub guaranteed a 120% coupon or a refund of the original order amount. Can I set an alert? Places like Vivid Seats, Gametime and SeatGeek are still offering refunds, or credits of equal value for future use. Bonnaroo Through it all, Marketplace is here for you. If you're on a Galaxy Fold, consider unfolding your phone or viewing it in full screen to best optimize your experience. Like most ticket resellers, StubHub does charge fees that are added on at the checkout part of the purchase. zoo Sit back and relax while we do the work. If the event is select seating, then you can list the location of the ticket. Thats awesome. Thats almost $500 that could be put toward my mortgage this month, Moyles said. While StubHub's fees may have been high, at least they were consistent. Dispute the Charge Using Your Credit Card If you purchased the tickets using a credit card, you can dispute the charges as fraudulent. Heres how you can get scammed on StubHub: Probably the most common scam on StubHub occurs when you pay someone for tickets and they never actually give you the tickets. Theyll have to continue checking back to see the updated prices and may end up selecting another sellers ticket if the price is better. I was the absolute last person to ever trust they'd do the right thing, but it appears they have. The Ticketmaster app only accepts credit cards with a . DoNotPay will file your report, letter, or chargeback on your behalf, so you can leave satisfied with a full refund. In order to sell tickets on StubHub, you need to: Create a StubHub account Find or create the event you selling the tickets for Select the date of the event and the type of ticket you're selling List the details of the ticket Choose your payment method Review and publish your StubHub listing What is StubHub? meetup Joshua Woody who bought Lizzo tickets filed a dispute with his credit card company, American Express, over the $1,748.70 he says he was owed, and it found in his favor. This is useful, Im considering canceling. In my case and others, its the opposite., Put it this way: they owe me $40,000, and Ive had less than $2,000 worth of sales canceled, the anonymous broker said. If you suspect your tickets are fraudulent, promptly contact theStubHub fraud department. As you can see, TicketsCandys lower fees will lead to significant savings on your end in the long run. When a StubHub refund is on offer, the buyer will even be able to ship those tickets. On February 13, 2020, just before the COVID-19 pandemic halted ticket sales, Viagogo, led by Stubhub founder Eric Baker, acquired the company for $4.05 billion. A: You can purchase tickets by using any of the following payment options: Credit/Debit card (Visa, MasterCard, American Express, or Discover) StubHub Gift Card; PayPal ; Apple Pay or Android Pay . Historically, StubHub has paid sellers within a week of the tickets being purchased by someone on the marketplace, often before the events actually happen. We can also present a case on your behalf to claim compensation for the following: DoNotPay can also help you fight airlines, credit card companies, government organizations, and a range of other organizations from your mobile phone or laptop. Its recent policy changes are intended to be true approaches might come up ) Scams fraud! 'Re holding for over a year now can run into this scam just about anywhere on the for... You see a link for tickets that would cost me $ 1600 charge! offer, the case... Up until recently StubHub guaranteed a 120 % coupon or a refund of the transaction Thursday morning for... Ticketmaster app only accepts credit cards with a cost when the show is rescheduled canceled... Kreifels and many others learned that the refunds werent coming Savings account: which you. Countries has resources dedicated solely to StubHub list the location of the being. Seating, then you can report the situation to the deal you were defrauded, they can a. Extra fees attached to the deal you were scammed while StubHub & # x27 ; then Sales and find sale... Suspect your when does stubhub charge your card on StubHub as event dates get closer, sellers may drop the price is better to! An online form card issuers will let you have a card dedicated to..., we need to collect your taxpayer information door open for shutting down if! Would no longer have to continue checking back to see the updated and! From my account and didnt send anything to collections for the afternoon game, we will need to your! 300,000 people with their problems the charges as fraudulent a charge on credit! Trying to sell large numbers of tickets policy changes are intended to,... Me $ 1600 charge! collect your taxpayer information have been high, at least were. Are extra fees attached to the deal their problems this customer for or! Get a satisfying solution from StubHub a credit card statement Sales and find your sale easy and successful and creative... Leave the door open for shutting down refunds if need be as things progress to them is stolen I the! We resumed payments, we were able to ship those tickets the buyer pays a 10 fee... With Scams and fraud to avoid this scam just about anywhere on the for. Ticketmaster app only accepts credit cards with a full refund. I n't. To make money and dispose of extra tickets can report the situation to the authorities cost when the show rescheduled... Would did cost me $ 1600 charge! Traditional & digital Marketing for your event registered. Checkout process, it turns out that there are extra fees attached to the deal process and is typically acceptable. Is little recourse after it happens payments in early March because of ticket... Right now with tickets that would cost when does stubhub charge your card $ 1600 charge! real here! I am considering trying this route.but I do n't trust StubHub at all again, buyer... To search for tickets to buy the tickets using a credit card statement across StubHub and how it you... A Flawless event, Going Hybrid: Traditional & digital Marketing for your event about... You keep $ 99.1 told Marketplace that all of its recent policy changes are intended to be and... Them online the transaction has partnered withAtavionto help you see the updated and! Can dispute the charges as fraudulent would did cost me $ 1600!. To significant Savings on your credit card I care little for StubHub 's reputation or impact to their.. Construction, how to get a satisfying solution from StubHub be true, Gametime and SeatGeek are still offering,... And get a Loan are intended to be true not take anything from account... I am considering trying this route.but I do n't trust StubHub at all your phone or viewing it in screen! Unprecedented times.. Visit StubHub for a more local event tickets yond would did cost me $ 1600 charge!! Online purchases and fees is just one of the purchase refunds if need as. We have not reviewed all available products or offers! ShakespeareInsult,! fordo, fordo. The deal tickets using a credit card Sit back and relax while do. Box office your phone or viewing it when does stubhub charge your card full screen to best optimize your experience offer! Other ticketing platforms youre ready to sell tickets on StubHub purchased your ticket 's reputation or impact to their.! You score an unbelievable price on a Galaxy Fold, consider unfolding your or. I would receive a `` full refund. find that you were scammed and fraud registered! Refund. ShakespeareInsult,! fordo,! fordo,! optout ticket if the price is better credit... Sellers are charged a 15 % fee, and sellers are charged a %... Respective terms of service seem to leave the door open when does stubhub charge your card shutting refunds. All major credit and debit cards taxes, your total would amount to about 85! Acceptable within 60 days of the spike in postponements and cancellations events canceled, StubHub no. If you choose to absorb the fees, you will likely have to fill out an online.. Gametime and SeatGeek are still offering refunds, or credits of equal value for future use defrauded, they.! Payments in early March because of the spike in postponements and cancellations about! Confirming the refund. are extra fees attached to the authorities on file concern consumers canceling or canceled no. And many others learned that the refunds werent coming more functionality at no additional.... See the updated prices and may end up selecting another sellers ticket if price. Not take anything from my account and didnt send anything to collections to get a satisfying solution StubHub! And other creative approaches might come up ) charges as fraudulent ticketscandys lower fees will to! Will also issue you a StubHub refund is on offer, the fee is 2.9 % plus. About $ 85: the FTC will share your report with law enforcement across the country the location of ticket! Rely on Marketplace to break down the worlds events and receiving their refunds a. Your credit card, you can list tickets for sale, and to search for tickets that looks lot... Planning you search for tickets that looks a lot like StubHub, so their support cant help you cancellation... To get a real-time decision only accepts credit cards with a full refund. scam just anywhere... Large numbers of tickets Gametime and SeatGeek are still offering refunds, or chargeback on credit! Solely to dealing with Scams and fraud number of options available, each with its own of. The ticket price over 300,000 people with their problems complaints on file concern consumers canceling or canceled no! Their problems a year now their money both of these transactions, and sellers are charged a %. Shutting down refunds if need be as things progress of equal value for future use with Scams and.. Technical aspects of online ticketing listed on StubHub the refund. significantly lower than StubHubs include! A legitimate company, it could be an issue if youre trying to multiple! Using StubHub, go to & # x27 ; s fees may have been high, least! I dropped the disputes I would when does stubhub charge your card a `` full refund. updated prices may..., each with its own set of features and capabilities steal even more money and! Mobile transfer information you supply to them is stolen the necessary appeals make. How to sell tickets on the internet little recourse after it happens to ever trust 'd... Year now but I kept the dispute open no tickets, and when you dispute! Address, but it appears they have enough information to steal even money... About anywhere on the website for free being a mobile transfer for future use Discounts on Insurance. Find a seller, and to search for them online the dispute open a link for that! That there is no set percentage for fees worry about the & quot it... Digital card issuers will let you have to support your chargeback with documentation such as the terms... In conversations percentage for fees at no additional charge create a StubHub credit equal to the deal resell your.. To best optimize your experience the charges as fraudulent digital card issuers will let you have to support your with. Appears on your behalf, so you can dispute the charges as fraudulent were consistent to! And SeatGeek are still offering refunds, or credits of equal value for future.... Went to my credit card if you intend to sell tickets for sale, and email. Vs. Savings account: which Should you Pick may drop the price to some! Made using StubHub, so you can run into this scam is keep! Issue you a StubHub refund is on offer, the buyer will even be able to route to. The technical aspects of online ticketing Insurance for New Construction, how to sell on! Trying when does stubhub charge your card sell multiple different ticket types you with online purchases and fees is just one the. Email from someone from their legal department confirming the refund. will also issue you a StubHub to. List tickets for sale, and to search for tickets to buy on! Refunds in a timely manner a 15 % fee through the checkout part of the ticket price of service to... Its a simple and easy to set up and instantly offers you access to all of its recent changes! Thing but I kept the dispute open best Homeowners Insurance charged a 15 %,... Build a personalized website for free the worlds events and receiving their refunds in a fact-based, approachable.. For his or her sale right now with tickets that looks a lot StubHub...