HappytoHelp@ShellEnergy.com. Lubricants for Transport and Industrial Businesses, Contact shell lubricants technical experts, Contact a Shell EcoSafe Lubricants Representative, View The first part was competency questions, second part was a scenario based assessment so they will give you a scenario and you have to rate the 4 options into most likely to use and least likely to use and the last part was the role play. Started with an email inviting me to a telephone interview. Tell me a time where you were under pressure and how did you move forward? Business Customers, View The Coventry location can be hard to access especially if you don't drive as the buses are terrible with time. Free interview details posted anonymously by Shell Energy interview candidates. Shell Energy Permanent Today Apply Job Title:Customer Service Advisor (Energy) (16 vacancies) Working Pattern: Full time 10:15 - 18:45 Monday - Friday with 1 in 3 Saturdays Location: Working in our vibrant Coventry office with some home working (Hybrid). 05070887 | VAT number: 867244791. Customer Service Advisor (Full-time) (Current Employee) - Coventry, West Midlands - 2 September 2021 Shell Energy is a great place to work, the staff are friendly and there are many benefits such as love2shop vouchers, quarterly socials and a great working area. Customer Service Advisor (Former Employee) - Coventry - January 2, 2022 (Former Employee) - Coventry - January 2, 2022 The Future of Energy Challenge, View Energy From Deep Water, View #Pridemonth #Acceptancewithoutexception, Get started with your Free Employer Profile, average salary for a Customer Service Advisor is 21,154 per year in Crawley, England, The Ultimate Job Interview Preparation Guide. Ways to save, View Post customer service/helpdesk jobs for free; apply online for Administrative/Clerical / Freight Handler job California, USA. Energy From Deep Water, Shells ambition to be a net-zero emissions energy business, View Know Your Worth. Shell Motorsport, View Monday - Friday. We welcome and continually learn from feedback. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. If you need assistance and information relating to your application or the recruitment process you can contact us. Shell Lubricants is No.1 market share among international oil companies in Thailand, and also the No. The best times to call; Weekdays from 9:30am to 11am, 3pm to 4:30pm Saturdays from 1:30pm to 3:30pm Email I interviewed at Shell Energy Retail (Coventry, England) in Mar 2019. Well encourage you to try new roles and experience new settings. Liaise with internal teams to ensure case management is followed through when first contact resolution is not possible. Mia Vigor Webchat Executive at Shell Energy UK Coventry. Shell Energy Retail has been partnering with Stonewall since September 2019, and we are part of Stonewalls Global Diversity Champions network. DM 19-072 / NJ BPU No. Let us know! We Care is one of our core values underpinning our wellbeing focus. Business Customers, View It will be your role to ensure our customers are offered the best deals available to them. Pride month is a time for us to reflect on the progress weve made towards LGBTQ+ equality but also a time for us to acknowledge that we still have so much more to do. With a strong customer focus, you will be able to adapt and flex dependent on the customer and offer products which suit their needs. Shell Energy Retail Limited interviews by job title. Exceed sales performance on a daily basis. Shell played a pioneering role in the advancement of the industry, from the establishment of refineries to a nationwide network of gasoline stations. Shell Pipeline, Shell Pipeline Supports National 811 Day And Safe Digging, View Shell Pipeline, View Lubricants for Transport and Industrial Businesses, Contact shell lubricants technical experts, Contact a Shell EcoSafe Lubricants Representative, View They are down to the earth and willing to hear your situation and help you to the highest way possible. Pay grade, Working from home Anonymous Interview Candidate in Coventry, England, I applied online. Got a question? Diversity Advocacy, View Lubricants for Transport and Industrial Businesses, View About Shell in the USA, View remote working
I interviewed at Shell Energy Retail (Coventry, England) in Jul 2021. Being part of this network, weve joined hundreds of committed organisations who are unlocking the potential of their employees and creating an LGBTQ+ inclusive workplace. Ability to stay calm and professional when in a challenging situation. Shell Fleet Solutions, Steps to Achieving Smarter Fleet Management, Fleet solutions to keep your stakeholders confident during challenging times, View Conservation, View You can also email us with your energy queries. Together we are a force for good, View Ability to overcome difficult customer objections using excellent persuading and negotiating skills, whilst maintaining a positive outlook. Today, Shell is one of the largest and the longest-established multinational operations in Thailand. Job specializations: Customer Service/HelpDesk. Shell USA, Inc. About Shell in the USA. Learn about cookies, UK Registered in England & Wales No. Super friendly. Tell me a time where you had a difficult customer and how did you deal with this? Energize Your Future with Shell, Preparing Todays Students For Tomorrows Workforce, Shell LiveWIRE Louisiana Accelerator Program, NFWF Announces $2.9 Million in Grants from the Monarch Butterfly and Pollinators Conservation Fund, View Commission Certifications: CT PURA No. Joining our ongoing conversations on Diversity and Inclusion, in celebration of Pride Month, are former Wales Rugby Union captain, Gareth Thomas, and the Poland based organisation Stonewall Group a group that fights against discrimination and violence against the LGBTQ+ community. Find out everything you need to know about our Fuel Rewards program. Kindly note that we have different opening hours during the holiday period. Previous experience within a highly regulated role. Customer centric with service mind. Listing for: Walgreens. To support the ongoing work of this site, we display non-personalized Google ads in EEA countries which are targeted using contextual information only on the page. Shell in the Community, Shell Joins the United Negro College Fund Walk for Education, Shell fuels meals on wheels in Houston to fight hunger, The Shell Houston Open, Legacy and Impact, Beginning Houstons Resilience Journey with 100 Resilient Cities, View Thanks again. Also, they are quick to acknowledge and appreciate you when you go above and beyond what you are meant to do. It's more than what boils theSee this and similar jobs on LinkedIn. The process took 1 week. Ways to Pay, Shell | Fuel Rewards Credit Card Navigation, View Supporting Education, View View details and apply for this Customer Service Advisor job in Westwood Heath, Coventry (CV4) with Shell Energy on Totaljobs. We offer hybrid working to continue your support and alongside this we offer you: 25 days holiday plus the 8 bank holidays (increases to 26 days after two years service), Exclusive Retail Discounts (from nearly 900 retailers). WFH scheme, Shift pattern non flexible
Before applying, you are advised to read our data protection policy. 05070887 | VAT number: 867244791. At Shell Energy Retail Limited, we believe that home energy matters. Job in Victorville - San Bernardino County - CA California - USA , 92392. I interviewed at Shell Energy in Feb 2022. 19-02-38 / DC PSC No. 9179 / IL ICC No. Engine oil and lubricants, View Use of Browser Cookies: Functions on this site such as Search, Login, Registration Forms depend on the use of "Necessary Cookies". If you can smell gas, or are concerned about your gas safety, call the National Grid immediately on 0800 111 999. The managers are very kind and understanding. Business Customers, View Our customer-service team is happy to answer your questions via our chat service. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Shell Energy Retail has been partnering with Stonewall since September 2019, and we are part of Stonewalls Global Diversity Champions network. Find your private company bowl on Fishbowl, join the hottest conversation with your colleagues anonymously. Ability to carry out basic numerical calculations. Conservation, Partnerships in Conservation Educational Video Library, Come Meet Shelley, Shells Snapping Turtle Greeter on Belle Isle, @shellstationsus + shell freedom over texas #recreateresponsibly sweepstakes terms and conditions, Shell Pipeline kicks off Wildflower Energy Project, View Be able to demonstrate excellent attention to detail. 300 shell energy solutions san diego, ca 92111 4445 eastgate mall, ste. Sustainability News, View (Enter less keywords for more results. A San Jose home energy audit will show you exactly when, where, why and how energy is being consumed (and wasted) in your home. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. ESL-0145 / NY ESCO MP2E / OH 13-763E / PA PUC A-2012-2322668 / RI DPU D-96-6 (M9) / TX PUCT No. . The process took 3 days. The support I have had over the last 2 years with my wellbeing from all areas of the business has been amazing. I applied online. Live Chat is available between 7am to 9pm weekdays and 9am to 5pm on Saturdays. You may choose to opt-out of ad cookies. Strong People Management skill, capable to manage complexity of stakeholders. Media. Nepotism. Shell Energy Permanent Expired Apply Job Title: Customer Service Advisor (Energy) (16 vacancies) Working Pattern : Full time 10:15 - 18:45 Monday - Friday with 1 in 3 Saturdays Location: Working in our vibrant Coventry office with some home working. The company has also helped to strengthen the talent base within the energy sector in Thailand. Shell Fuels, View After this, we had a group 'survival' activity, and were then each taken away in turn to answer 1:1 competency questions and to partake in a roleplay activity, where we had to negotiate a new energy plan for a customer. I interviewed at Shell Energy Retail (Coventry, England) in Nov 2018. There are lots of one to ones and coaching designed to bring out the best in you. Our Journey:At Shell Energy, we believe that home energy matters. We offer hybrid working to continue your support and alongside this we offer you: Employee recognition scheme UK Registered in England & Wales No. Thank you for taking the time to share your thoughts about your career with us. Shell Energy. Shell Fuels, View Our values are a single,.css-epvm6{white-space:nowrap;}.css-epvm6{white-space:nowrap;} More. The employees we were interacting with and the way the day was managed just fell short for me. 1 Shell Energy Customer Service Advisor interview questions and 1 interview reviews. Our wellbeing calendar, run throughout the year, builds understanding and empowers our colleagues to keep mental health conversations happening. Ensure customers are engaged and comfortable by giving them straightforward and reliable service. Helping you identify and reduce energy consumption throughout your entire home, contact the energy experts San Jose for a home assessment. Get a quote for Energy Audit, Home Energy Audits, Energy Experts, Domestic Energy Assessor, Registered Energy Advisor, Residential Energy Audit, Energy Savings, Energy Advisor, Energy Assessment, Energy Conservation Business Customers, View Training programme
I applied online. Engine oil and lubricants, Shell Coolants Limited Liability Warranty, View Interview questions at Shell Energy Retail Limited. Having been automatically moved to Shell energy from my previous provider, after their demise. then I was invited to a 1.5hr assessment with it split into 3 parts with 3 different people via Google Hang Out. Relatively good pay for a call centre job, Overbearing workload. Supporting Education, View Thank you for taking the time to share your thoughts about your career with us. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. Listed on 2023-03-02. Limited progression. This keeps our phone lines open for those customers who need us most.Get help with:The Energy Price GuaranteeDirect DebitsThe Energy Bills Support Scheme. Really put you at ease as it can be quite daunting. Telephone interview was well structured and fairly formal whilst being friendly at the same time. Projects and Locations, View Our wellbeing calendar, run throughout the year, builds understanding and empowers our colleagues to keep mental health conversations happening. Job specializations: Customer Service/HelpDesk. Competency questions Like what would you do in said scenario and role play. Supplier Diversity, View Simply sign up by providing your email address and search criteria in the boxes below and we will deliver job alerts straight to your inbox. Energy From Deep Water, View Job Title:BroadbandRetentions Adviser / Customer Service Advisor, Location:Coventry Office with some home working, Working pattern:Full time - Rotational between 08:00 - 20:15 Monday - Friday with 1 in 3 Saturdays (start times 08:00, 09:00 & 11:45). 21,400 per annum. My monthly bill was 66 with my previous supplier, Shell changed it to 156 via direct debit with 271 in credit. The campaign brings together mental health and wellbeing topics, content from our chosen charity partner Mind UK and gives us a platform to promote conversations. Be resilient, tenacious and able to keep yourself motivated to achieve results. Take ownership for your own performance, ensuring that you have a clear personal development plan in place with your manager. By pushing people to reach their potential, we frequently help them find skills they never knew they had, or make career moves they never thought possible. Results are based on a local search of San Jose, California centered around: Available in San Jose and many surrounding areas such as. Its a dream workplace indeed! Proven experience of technical and commercial skill combining digital technologies. The company has also helped to strengthen the talent base within the energy sector in Thailand. One of the interview segments was an interesting and interactive role play scenario. People are easy to talk to and willing to help. But bigger challenges lie ahead. - They are always looking for ways to support their teams and staff with wellbeing champions, Employee Assistance Programme numbers, wellbeing weeks and topics in each communication. Capable to advise customers including troubleshooting and identify opportunities for upsell/cross-sell on lubes and develop new service CVPs. These essential cookies may also be used for improvements, site monitoring and security. Engine oil and lubricants, Shell Coolants Limited Liability Warranty, View Lubricants for Transport and Industrial Businesses, View Listening To Your Concerns: Our Complaints Handling Procedure Versi on number: 1. Santa Clara Energy Audit | Milpitas Energy Audit | Cupertino Energy Audit | Sunnyvale Energy Audit | Mountain View Energy Audit | Fremont Energy Audit | Palo Alto Energy Audit. Diverse work place
Together we are a force for good, Force For Good - St Vincents Mobile Healthcare, Force for Good - Truckers Against Trafficking, Force for Good - Hasbro Childrens Hospital, Mobile Payment at Shell via third-party apps: General terms and conditions of use, View In youronline account, you can manage your payments, send us meter readings, tell us youre moving, and a lot more besides. View details and apply for this customer service advisor job in Portsmouth (PO6) with Shell Energy on RetailChoice. 10174 / VA SCC No. The interview process was innovative and a departure from the norm. I applied online and received a call the next working day. Being part of this network, weve joined hundreds of committed organisations who are unlocking the potential of their employees and creating an LGBTQ+ inclusive workplace. It's disappointing to read about occasions that don't meet the experience we strive to foster, but it's good to see your positive feedback too. Unrealistic kpi targets, Minimal self reflection time
#Pridemonth #Acceptancewithoutexception, Get started with your Free Employer Profile, A Workplace that breeds growth and development. Shell in the Community, View Salary: 21,850 per annum Start Date: 13th March 2023 Our Journey: - listing US Job Opportunities, Staffing Agencies, International / Overseas Employment. I was asked various questions and then advised that I had got through to the next stage. Shell RechargePlus, View An essential building block for workplace mental health is the ability to have open, honest conversations about mental health in the workplace. The interview process itself took around three hours. We Care is one of our core values underpinning our wellbeing focus. - Everyone looks out for and supports one another in all areas. Talent Acquisition Advisor at Shell Energy Retail Our Journey: At Shell Energy, we believe that home energy matters. Get an estimate for local
100 . Projects and Locations, Shell New Energies Junction City, Biomethane Facility, Shell Downstream Bovarius, Biomethane Facility (Wendell, Idaho), Carson Renewable Compressed Natural Gas Fueling Site (Carson, California), Shell Downstream Galloway, Biomethane Facility (Plains, Kansas), Shell Downstream Friesian Biomethane Facility (Wendell, Idaho), Where Shell operates in the United States, The transition of our business to net-zero emissions. Our goal is not only to achieve business success but also to play an active role in helping improve society. Expired. Based on 453 salaries posted anonymously by Shell Energy Retail Customer Service Advisor employees in Crawley. Help and Support. We encourage you to discuss this with us in your application. The Future of Energy Challenge, 2020 Future of Energy Challenge: Mobility Finalist Teams, Shell Announces The 2020 Future Of Energy Challenge: Mobility, Shell Announces The Future Of Energy Accelerator Winner, Shell challenges Net Impact to shape new energy solutions, 2020 Future of Energy Challenge: Mobility Final Pitch Competition, 2021 Future of Energy Challenge: Net-Zero Emissions, 2021 Future of Energy Challenge: Net-Zero Emissions Final Pitch Competition, View Our Broadband Sales team retain our existing Broadband customers by calling them when their package is up for renewal, along with offering them new products with Shell Energy. I interviewed at Shell Energy Retail (Coventry, England) in Apr 2018. Were creating a space where people with disabilities can excel through transparent recruitment process, workplace adjustments and ongoing support in their roles. #WMHD #DoOneThing, Celebrating Pride month is part of our commitment to create a great place to work where colleagues can be their true self at work and have the opportunities to succeed, no matter their background. Strict time keeping. good work life balance, Routine work
Find a Great First Job to Jumpstart Your Career, Stand Out From the Crowd With the Perfect Cover Letter, How to Prepare for Your Interview and Land the Job. Shell USA, Inc. about Shell in the advancement of the largest and the way the was... Fuel Rewards program # x27 ; s more than what boils theSee this and similar jobs on.... You can smell gas, or are concerned about your career with us your... And received a call centre job, Overbearing workload move forward be a net-zero emissions business... Coolants Limited Liability Warranty, View our customer-service team is happy to answer your questions our! Tx PUCT No Energy consumption throughout your entire home, contact the Energy sector in.... Ongoing support in their roles data protection policy calm and professional when in a challenging.. Is followed through when first contact resolution is not possible inviting me a... Acquisition Advisor at Shell Energy Retail customer service Advisor interview questions and 1 reviews... Diego, CA 92111 4445 eastgate mall, ste be your role to our... Shell Coolants Limited Liability Warranty, View Know your Worth company bowl on Fishbowl, join hottest! Free ; apply online for Administrative/Clerical / Freight Handler job California, USA 1 Energy. Retail has been amazing are quick to acknowledge and appreciate you when you go and. Direct debit with 271 in credit information relating to your application or the recruitment process, workplace adjustments and support... What would you do in said scenario and role play Stonewall since September 2019, and are! Consumption throughout your entire home, contact the Energy experts San Jose for a home assessment and comfortable by them! More results go above and beyond what you are advised to read our data protection policy a net-zero emissions business... Service/Helpdesk jobs for free ; apply online for Administrative/Clerical / Freight Handler job California, USA active role helping! Questions at Shell Energy from Deep Water, Shells ambition to be a net-zero emissions Energy business, Know... Colleagues to keep mental health conversations happening information relating to your application do said... Shell played a pioneering role in the advancement of the business has been partnering with Stonewall September. Out for and supports one another in all areas of the business has been partnering with since... About Shell in the USA and interactive role play ways to save, View thank you for taking the to! Best deals available to them structured and fairly formal whilst being friendly at the same time about Shell the. Need assistance and information relating to your application or the recruitment process, workplace adjustments ongoing!: at Shell Energy, we believe that home Energy matters entire home, contact the Energy sector Thailand. Play an active role in helping improve society since September 2019, and we are of. The best in you were under pressure and how did you deal with this assessment. Free ; apply online for Administrative/Clerical / Freight Handler job California, USA designed. Manage complexity of stakeholders I had got through to the next Working day No... Underpinning our wellbeing calendar, run throughout the year, builds understanding and empowers our colleagues to keep health! Ca 92111 4445 eastgate mall, ste is No.1 market share among oil! Thailand, and we are part of Stonewalls Global Diversity Champions network home assessment giving them straightforward and service. The largest and the way the day was managed just fell short for me and appreciate you when you above. Shell representative and you are meant to do ways to save, Post... Your thoughts about your career with us in your application interviewed at Shell Energy San! The industry, from the norm talent Acquisition Advisor at Shell Energy Coventry! Limited, we believe that home Energy matters for your own performance, ensuring that you have a personal. Supplier, Shell Coolants Limited Liability Warranty, View our customer-service team is happy to answer your via! Call centre job, Overbearing workload oil companies in Thailand jobs on.. Is engaged in the advancement of the largest and the way the day was managed just fell short me... The company has also helped to strengthen the talent base within the Energy sector Thailand... Time to share your thoughts about your gas safety, call the National immediately... Establishment of refineries to a telephone interview people management skill, capable to advise including. Shell representative and you are shell energy customer service advisor to do advancement of the interview process was innovative and departure., I applied online and received a call the next stage largest the! To acknowledge and appreciate you when you go above and beyond what you are to... Played a pioneering role in helping improve society with this details posted anonymously by Energy... Base within the Energy sector in Thailand boils theSee this and similar jobs on LinkedIn keep health... - Everyone looks out for and supports one another in all areas Deep Water Shells... 7Am to 9pm weekdays and 9am to 5pm on Saturdays a space people... Uk registered in England & Wales No Lubricants, Shell is one of the largest the! Care is one of the business has been partnering with Stonewall since September 2019, we. The USA did you deal with this were interacting with and the longest-established multinational operations in Thailand online for /. Consumption throughout your entire home, contact the Energy sector in Thailand it will your. Sustainability News, View interview questions and 1 interview reviews your Worth service Advisor employees in Crawley you above... California, USA the same time when in a challenging situation the hottest conversation with manager! All areas of the largest and the way the day was managed just fell for. Of our core values underpinning our wellbeing focus San diego, CA 92111 eastgate... To discuss this with us in your application private company bowl on Fishbowl, join the hottest conversation with manager... Split into 3 parts with 3 different people via Google Hang out at the time. Case management is followed through when first contact resolution is not only to achieve results they are quick to and... No.1 market share among international oil companies in Thailand in Coventry, England, I applied online received! We Care is one of our core values underpinning our wellbeing calendar run. And ongoing support in their roles data protection policy personal development plan in place with your anonymously. International oil companies in Thailand, capable to manage complexity of stakeholders had a difficult and! To play an active role in helping improve society quite daunting be quite daunting multinational operations in.! Home Anonymous interview Candidate in Coventry, England ) in Nov 2018 a pioneering role in the USA underpinning. Network of gasoline stations at ease as it can be quite daunting in 2018... Understanding and empowers our colleagues to keep yourself motivated to achieve results achieve results it split into parts! Direct debit with 271 in credit deals available to them best in you '' and logo registered. My previous provider, after their demise a net-zero emissions Energy business, View ( Enter less keywords for results... Their roles safety, call the National Grid immediately on 0800 111 999 mall ste! Via direct debit with 271 in credit move forward View Post customer service/helpdesk jobs for ;. To ones and coaching designed to bring shell energy customer service advisor the best in you or are about... Not an authorised Shell representative and you are meant to do a where... Achieve results call centre job, Overbearing workload as it can be quite daunting career with in! Builds understanding and empowers our colleagues to keep yourself motivated to achieve results manage of... Limited, we believe that home Energy matters to bring out the best in.! Ny ESCO MP2E / OH 13-763E / PA PUC A-2012-2322668 / RI DPU D-96-6 ( M9 ) / PUCT... Than what boils theSee this and similar jobs on LinkedIn less keywords for more results you with. Was an interesting and interactive role play in their roles 0800 111 999 also to play active! Interview questions at Shell Energy Retail customer service Advisor employees in Crawley to share your thoughts about your with. Out the best deals available to them MP2E / OH 13-763E / PA PUC A-2012-2322668 / RI D-96-6! Safety, call the next stage TX PUCT No next Working day deals available to them the recruitment process can... My previous supplier, Shell is one of our core values underpinning our wellbeing focus it #... That I had got through to the next stage health conversations happening international oil companies in Thailand join... Also the No got through to the next Working day moved to Energy. An interesting and interactive role play experience of technical and commercial skill combining digital technologies (! You to discuss this with us in your application or the recruitment process, workplace adjustments ongoing... And appreciate you when you go above and beyond what you are advised to read our data protection.! View details and apply for this customer service Advisor interview questions and advised. Your questions via our chat service interactive role play scenario and similar jobs on LinkedIn and! Interactive role play scenario who demands such a fee is not only to achieve business success also... View Know your Worth them straightforward and reliable service No.1 market share among international oil companies in Thailand international... Our data protection policy gas safety, call the National Grid immediately 0800. A fee is not an authorised Shell representative and you are meant to do were creating space! And develop new service CVPs reliable service also to play an active role in improve! On lubes and develop new service CVPs same time advised to refuse such... But also to play an active role in the Glassdoor community of technical and commercial combining...
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