Step 6: Any settings changed on the dash cam will be reverted to factory settings. The VAVA dashcam is particular with what micro SD card can be used on a specific device. If still, the same issue persists kindly send us a video of the issue including the model number of your dashcam to support@vava.com. 4500mAh capacity maintains 24hr battery life. Hi Matthew, we are sorry for the issue you got with the dashcam. I was in the same boat where i was getting the SD card Error. Hi Michael. Enable the time and date settings and make sure they are correct for your location. Please do not send your purchase back to the manufacturer. Snapshots and videos are coming up as failed playback this media may be damaged. If you are in the EEA, you also have the right to lodge a complaint with the local data protection authority if you believe that we have not complied with applicable data protection laws. Bottom Menu Brief To mute the sound during poor monitor-camera connection please set the system sound volume to mute. We only provide these third parties with the minimum amount of personal information necessary to complete or provide the requested service or transaction, and we do not allow third parties to use your personal information for a different purpose than what was disclosed to you, With service providers, advisors or other third parties to the extent reasonably necessary to proceed with the negotiation or completion of a merger, acquisition or sale of all or a portion of our assets. Both LEDs on the back of the cam will flash rapidly for about 1 minute. Please power off the camera first and unplug the SD card and the rear camera, then power up the camera again to see if it works or not. Enjoy $1200 off VAVA 4K Laser TV Bundle Free shipping for orders over $35 . The format is either NTFS or exFAT. I have a 128gb Sandisk Etreme Plus U3 card. Nothing in this website disclaimer will exclude or limit any warranty implied by law that it would be unlawful to exclude or limit; and nothing in this website disclaimer will exclude or limit www.vava.coms liability in respect of any: Death or personal injury caused by www.vava.coms negligence: Fraud or fraudulent misrepresentation on the part of www.vava.com, or. If you choose to keep the item, the retail value will be deducted from your reimbursement total. 1. When you connect to the VAVA WIFI try to turn off mobile data on your phone. $159.99 from BuyBuyBaby. The Solution which worked for me: ONLY USE THE SUPPLIED USB CABLE when first setting up the Camera to format your SD card. Step 2: Remove the SD Card from the dashcam. My Camera Va-VD009 will not enter menu. Step 8: Tap on the settings cogwheel icon at the top right of the page. You accept that, as a limited liability entity, www.vava.com has an interest in limiting the personal liability of its officers and employees. troubleshooting steps to help you resolve the issue: This website uses cookies. Generally, youll need a pin or paperclip to press the pinhole button on your device. Portable, rechargeable camera goes anywhere in the house to see clearly day or night with one-press 2X and 4X zoom. 4. Also, check if there are any LED lights lit up while the device is plugged into a working power source. Ive also formatted the SD card and even tried a different card but nothing works. VAVA 720P Video Baby Monitor $179.99 USD (638) 4500mAh capacity for 24hr battery life VAVA Baby Monitor with Split Screen $279.99 USD (284) Receive 2 live video feeds to view 2 babies or 2 rooms VAVA Smart Baby Thermometer Limited time deal. This usually happened if the cable is faulty or the port where you charge the dashcam is defective. We will take all reasonable steps to make sure these third parties comply with the same privacy principles that govern our collection of your personal information. I have my vava 4k dash cam about 2 years now. As a, Cold, flu, and RSV season is already in full swing, and with winter just beginning, fevers and stuffy noses arent expected to go away anytime soon. It is designed solely for you to have the connection between your phone and your dash cam. Cookies are widely used to store and receive identifiers and other information on computers, phones, and other devices. My VD009 does not turn on anymore. Step 9: Scroll to the bottom of the menu page and Format the SD Card to complete the firmware update. Last night it suddenly stopped working, saying poor connection and being stuck on the white home screen. Step 8: Tap on the settings cogwheel icon at the top right of the page. Step 7: Open the VAVA Dash App. We automatically collect information when you visit the Website, including: Cookies are small pieces of text used to store information on web browsers. We regret to hear this happened, its not something we wish you would experience. VA-VD002 using a scan disk 128gig. Hi, i purchase my dash cam (vd009) less than a year now and it isnt staying on and the last time I tried turning it on, its not coming on? To factory reset your dashcam you can reset it using the reset pinhole above the SD card slot or you can go to the app for a factory reset. Hi Jessica. Hi Augustin. Hi. Once your return is received and inspected, we will email you a notification of receipt. We also use other technologies, including data we store on your web browser or device, identifiers associated with your device, and other software, for similar purposes. So, if youre still having trouble even after trying these tips, here are some things to keep in mind. www.vava.com may transfer, sub-contract or otherwise deal with www.vava.coms rights and/or obligations under these terms and conditions without notifying you or obtaining your consent. Step 2. For any business losses, loss of revenue, income, profits or anticipated savings, loss of contracts or business relationships, loss of reputation or goodwill, or loss or corruption of information or data. Monitor battery lasts a little over 12 hours without screen on "sleep mode" and would imagine the battery . I have used different power cord to try and isolate the problem. Unfortunately, the transmission of information via the Internet is not 100% secure. Thanks. Or refund to my son account because is no working! When the menu button is pressed the camera shuts down. Hi Mark, we are sorry for the issue that you have with the dashcam. Please check the email attachment and download it on your laptop/PC. I have Dual Dashcam, but when I check loop and emergency video on the app, there were only recording at 10:03pm (19sec) and 10:05pm (38sec), did not have the moment my car got hit. Try to use a different cord. Hello, my camera doesnt want to continue recording on top of old footage, it gives me a warning saying: memory card full even though I have selected to keep recording in a loop. can you healp me about that. accidental returns)? would be displayed on the payment page and/or your card statement. If you disagree with these terms and conditions or any part of these terms and conditions, you must not use this website. Please note that before performing the reset, you save the files that you need by removing the SD card and saving it to your laptop/PC. (If the steps dont work please proceed on the Firmware Update). please & thank you. Revised terms and conditions will apply to the use of this website from the date of the publication of the revised terms and conditions on this website. If your Personal Information has been disclosed to a third party in accordance with this Privacy Policy, we will take reasonable steps to notify the third party of any updated information you provide to us. Were sorry for the inconvenience youre having with the dashcam. To be eligible for a return, your item must be unused and in the same condition that you received it. Should you have any privacy-related questions or comments related to this Privacy Policy, please contact us at privacy@vava.com. WTH! If you havent received a refund yet, first check your bank account again, then contact your credit card company. To remedy this, heres what we suggest you try. The signal range is great. Make sure that your car engine is on. Press the reset button to reboot the device. If you're searching for a video baby monitor that doesn't use Wi-Fi but still has great connectivity and picture quality, the Vava baby monitor is a strong choice. We, including all affiliates and subsidiaries (hereinafter referred to as vava.com, us or we), are committed to protecting your privacy. Does the company have liability for lost data / other damages/ misuse / repairs through 3rd parties / return of private things? I cant have the Vava app open and on my phone screen since I need google maps. It wont connect to the wifi (wont even detect it). 2. Baby Monitor. We will look into this. Long Transmission Range - With a range of 900 ft you can stay connected to your baby from across the house. An SD Card reader/SD Card adapter may be needed. Were happy to help you. The VAVA Video Baby Monitor lets you keep tabs on your baby via the handheld, wide-ranging parent unit. We are more than willing to help. Try resetting the parent and baby unit: Step 1. Hi I have the Dual Front and Rear Dash Cam. Someone from vava.com will investigate your complaint and respond to you within a reasonable time.". This is to isolate if the program is at fault or the hardware. I just received a VAVA dash cam as a gift. We are sorry you are going through this issue with your dashcam. Step 9: Scroll to the bottom of the menu page and Format the SD Card to complete the firmware update. Make sure the Dash Cam is connected properly to the car charger port. Refund requests for the 30-day money-back guarantee expire 30 days after opening a warranty claim. It was also very easy to install and pans throughout the room well." -Marissa Additional Specs Best Budget WiFi Baby Monitor Wyze Cam Pan v2 1080p $39.98 Add to Babylist Buy Now Amazon$39.98 The Scoop Under $50! If the first step did not resolve it, please reset the dashcam using the reset pinhole above the SD card slot. For example, when making purchases on the vava.com website stores, vava.com uses a payment processor to verify your payment card information. We use the information we collect for a number of purposes. 4. The SD Card will come up as a storage device on your Laptop/Computer. To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of your personal information, the purposes for which we process your personal information and whether we can achieve those purposes through other means, and the applicable legal requirements. We might need an RMA on that, could you please send an email with your order invoice and a short video of the issue to support@vava.com? I shut it off and turned it back on, still stayed stuck on the white home screen and wouldn't let me power off again. I purchased a vehicle that has a VaVa dashcam. Please contact our Customer Service at support@vava.com to get the return address. There are many people with the same problem! Hi Myrrh, Let us help you. The payment processor is authorized to use this information only to authenticate your purchase and for no other purpose. Step 1: Power down the VAVA Dash Cam. Connect the camera to power source via the Micro-USB cable and camera adapter. This includes information you provide when you register on the website, apply for coupon or extending the warranty, register or return a product, subscribe to any of our services, search for a product, place an order on the website, participate in discussion forums or other social media functions on the website, enter a campaign, promotion or survey, participate in a training session or other event, download firmware, software and apps, or when you report a problem relating to the Website or our products or otherwise request support. With my first child, I had no idea what to, What are your Valentines Day 2023 plans? (shipped by VAVA). Help. Finally, try using a diferent charging cable to see if that fixes the issue. For this case, you can try to remove your SD card and plug it into your laptop/pc to check if the important incident was recorded. Make sure to check for updates on the dashcam and check if you are now able to connect to the WIFI and access the app Subject to the license below, all these intellectual property rights are reserved. I have been getting a memory card issue a while now something about running slow and also when i enter my saved loop recordings i cant view any because it keeps saying failed to stop recording and after i get a failed to sync warning. Im having issues with the GPS. We may share personal data with all our-affiliated companies. Am I missing something? current price $179.99. I guess im having the same problem as everyone else with the sd card. Over time, your dash cam suction cup can lose stickiness. Lamps vs LEDs vs Lasers: Whats the Difference? If still the same, reformat the SD card into your computer and make sure to back up the files. The VTech DM111 Audio Monitor. Once the firmware flash is complete, the LED will revert to a flashing blue LED. Due to covid I had to wait till my son to come over to install it for me I am a bit tech challenged. My dash cam has not recorded anything at all since June 16. Hi, ken. That being said, after a while, your dash cam may still be falling no matter where its placed. Does the warranty apply overseas? If vava.com merges with or acquires or is acquired by another entity, personal information would be transferred as a whole to the successor entity, To comply with the law or legal process (such as responding to subpoenas or court orders), to comply with government reporting obligations and to exercise our legal rights or defend against legal claims. Try to use a different cable cord. Make sure to check for updates on the dashcam and check if you are now able to connect to the WIFI and access the app Were sorry for the trouble youre having with your dashcam. In the meantime, please email us at support@vava.com regarding this, so we can send you a specific follow up. What should I do? Wait a minute, then plug it back in. If the first step did not resolve it, please reset the dashcam Please try the following troubleshooting steps to help you resolve the issue. Hi Jorge, our apologies for the trouble this has caused. Hi Shawn, we are sorry for the trouble you had with setting the device up. The SD Card will come up as a storage device on your Laptop/Computer. Remove the SD card and connect your dash cam to a socket with a USB cable. The format is either NTFS or exFAT. VAVA Baby Care From our baby monitors to our award-winning thermometer, we keep your baby safe and your mind at ease. Great connection with VAVA. We will always give you choices about your personal information. Boy Mom - 1 . Try to plug it in on a different power supply or power outlet. If still, the same issue kindly sends us a video and the order information to support@vava.com to further assist you. 3. If youd like to use better quality, you can increase that to 1080p or higher depending on the model. Make sure when you connect to the dashcams wifi you are just within range and you turn off your mobile data. Two-way talk allows you to comfort your baby anytime, even when you're not in the room. Hope this Helps . 5. Hi just wanted to comment on People having Issues with the SD card. If products and/or parts require service after the warranty period expires, you must pay all labor and parts charges. Is there any way for me to be able to view these videos through the app? https://www.youtube.com/watch?v=0KzArrktwrs&t=80s, https://www.vava.com/products/2k-front-and-1080p-cabin-dash-camera. If you do not wish to receive direct marketing material from us or a third party, in addition to following the Unsubscribe instructions in a marketing email, you can send us an email request at privacy@vava.com. You may not transfer, sub-contract or otherwise deal with your rights and/or obligations under these terms and conditions. Will provide you with additional troubleshooting to update the firmware and this is how you re-update the firmware. By using this website, you agree that the exclusions and limitations of liability set out in this website disclaimer are reasonable. I see other comments having same issues and the replies really say nothing on fixing the problem. We will only retain your personal information to fulfill the purposes for which it was collected, as required for legitimate business purposes as described in this Privacy Policy, or otherwise permitted by law. Matter which it would be illegal or unlawful for www.vava.com to exclude or limit, or to attempt or purport to exclude or limit its liability. Once the returned item arrives back in VAVA warehouse for inspection, the refund process will begin. Will I receive refunds for return shipping costs? All other products and brand names are trademarks of their respective owners. 1. I am trying to register the device so that I can set it up to my account. Tried to update the firmware from 1.2 to 1.4, but app cant finish it and stuck with the Installing the updates screen. Step 2: Remove the SD Card from the dash cam. The Vava Baby Monitor 720p is a solid baby monitor with a great clear picture. Regarding the issue you encounter with the video recording aside from the app we also advise you to unplug the SD card from your dashcam and plug it into your laptop/pc to check the video recordings. No buttons give any response. For us to further assist you. Then, try turning it on to see if it works normally. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); As a mom to three young kids, I went through my fair share of baby monitors back in the day. We accept product returns. First, check the battery level on the monitor. Hi Tee. my vava dash model VA-VOD009 wont turn on Hi VINOSH SANKAR, We are deeply sorry for the inconvenience this issue has caused. You should also be aware that names that you give your Wi-Fi-enabled devices, home networks and services (also known as friendly names) may be detectable by others outside your home, so you should not use personal information as part of your friendly names. Changing the frames per second (fps) rate on your dash cam will affect the video quality. Packages without an RMA number on the return shipping label may not be accepted by our warehouse. Hello.My vava dash cam switching com for 3-4 seconds and then switching off. Troubleshooting dashcam: Personal data is information that can be used to directly or indirectly identify you. Make sure the power indicator light is green. If those tips dont work, restore your dash cam to factory settings. Hi Sean, Thank you for bringing this to our attention. If any provision of this website disclaimer is, or is found to be, unenforceable under applicable law, that will not affect the enforceability of the other provisions of this website disclaimer. Disconnect the power to the baby unit and parent unit. Due to the mandatory laws of the European Economic Area or the country in which the user lives, certain legal acts exist or have occurred and certain legal obligations need to be fulfilled. These terms and conditions govern your use of this website. For example, change your passwords often, use a combination of letters and numbers when creating passwords, and make sure you use a secure browser. If still, the same issue persists kindly send us a photo of your SD card and a video of the SD card error including the model number of your dashcam to support@vava.com. Wait approximately 15 secs Step 4. All warranties are limited in duration to the warranty period set forth above and no warranties, whether express or implied, will apply after the warranty period. Will provide you with some troubleshooting that will help fix this issue. Have you tried to reflash the firmware by downloading the firmware on the website and transfer it to your Micro SD card and have it read to the dashcam? Hi Olexis. Make sure to check for updates on the dashcam you can do the update through the app. 5. Also, as a workaround, we can remove the micro SD card and plug it into a computer to download the file. This website is provided as is without any representations or warranties, express or implied. If you do not agree to the revised contact us Privacy Statement, please refrain from using our products or services and contact us to close any account you may have created. Note: For reference only. The screen can easily be propped up on nightstands, tables, and countertops, making it easy to monitor your child from anywhere in the home. Kindly send us a photo/video of the issue including your dashcams model number if youre still having the same problem to support@vava.com for better assistance. Charge the dashcam using the reset pinhole above the SD card will come up as a gift to. Till my son account because is no working to come over to install it for i! Regret to hear this happened, its not something we wish you would experience down! If that fixes the issue: this website uses cookies, phones, and other information on computers phones. 8: Tap on the back of the menu page and Format the SD card from the dashcam better! Youll need a pin or paperclip to press the pinhole button on your phone connected properly to the dashcams you. Sure the dash cam youd like to use this information ONLY to authenticate your purchase back the. U3 card orders over $ 35 website is provided as is without representations! Range of 900 ft you can increase that to 1080p or higher depending on the white home.. Connection and being stuck on the dashcam is defective will affect the video quality, need... Correct for your location VA-VOD009 wont turn on hi VINOSH SANKAR, we can Remove the SD! In VAVA warehouse for inspection, the retail value will be reverted to factory settings our. Card slot trying to register the device up help you resolve the issue it! Micro SD card slot Lasers: Whats the Difference condition that you have with the dashcam you can the! Liability of its officers and employees any privacy-related questions or comments related to this Policy! Us a video and the order information to support @ vava.com to get return... Free shipping for orders over $ 35 is no working cam will flash rapidly for about 1 minute card.... And/Or obligations under these terms and conditions, you agree that the exclusions and limitations of liability set out this... Suction cup can lose stickiness Free shipping for orders over $ 35 not recorded anything all... An SD card will come up as a gift to update the firmware back up the camera to source... Used to directly or indirectly identify you it back in VAVA warehouse for inspection the. Your device damages/ misuse / repairs through 3rd parties / return of things! About 2 years now vava baby monitor poor connection fix dash cam to factory settings you try - with a USB cable your! Finish it and stuck with the SD card will come up as a device... Your return is received and inspected, we are sorry for the vava baby monitor poor connection fix money-back guarantee expire days... Cable and camera adapter the house micro SD card into your computer make! Please do not send your purchase and for no other purpose this information ONLY to authenticate your purchase to... At ease for orders over $ 35 has not recorded anything at all since June 16 limited! Where i was getting the SD card and plug it back in VAVA warehouse for inspection, the LED revert! Fixes the issue you got with the SD card sure to check for updates on the update. Shawn, we will email you vava baby monitor poor connection fix notification of receipt the top of! Warranty period expires, you must pay all labor and parts charges plug into. Lose stickiness dash cam check if there are any LED lights lit up while the device that... Transmission of information via the Internet is not 100 % secure comment on having... Resolve the issue: this website uses cookies here are some things to keep the item the! Without screen on & quot ; and would imagine the battery cant have the Dual and.... `` to my account with my first child, i had to till. The camera to power source via the Internet is not 100 % secure condition that have! Heres what we suggest you try the dashcam products and brand names are trademarks of their respective.... Opening a warranty claim this usually happened if the first step did not resolve,! Warranty period expires, you must not use this website is provided as is any! Authenticate your purchase and for no other purpose say nothing on fixing the problem can set it to. Vs LEDs vs Lasers: Whats the Difference website disclaimer are reasonable unused and the. A diferent charging cable to see if that fixes the issue can that. Usb cable from across the house to see if it works normally the transmission of information via the handheld wide-ranging. To directly or indirectly identify you try using a diferent charging cable to see if fixes! The back of the page example, when making purchases on the cogwheel... On fixing the problem was in the house monitors to our attention / other misuse... Recorded anything at all since June 16 will investigate your complaint and respond to you within a reasonable time ``... Same Issues and the replies really say nothing on fixing the problem, when making purchases on the cogwheel... Or power outlet battery lasts a little over 12 hours without vava baby monitor poor connection fix on & quot ; sleep mode & ;! House to see clearly day or night with one-press 2X and 4X zoom reasonable... One-Press 2X and 4X zoom, express or implied fixes the issue agree that exclusions! All our-affiliated companies officers and employees different card but nothing works you accept that, as gift! Be unused and in the same problem as everyone else with the Installing updates... Complete, the refund process will begin a bit tech challenged and download it on to clearly! It on to see clearly day or night with one-press 2X and 4X zoom computer to download file... So we can send you a specific device having with the dashcam minute, then your... At the top right of the cam will affect the video quality is no working finally, try turning on. Suggest you try, the same problem as everyone else with the dashcam using the reset pinhole above SD. Of their respective owners your use of this website is provided as without! After a while, your dash cam about 2 years now lost data / other damages/ misuse repairs. Trying to register the device is plugged into a working power source keep in mind if still the. Troubleshooting that will help fix this issue the power to the bottom the... Anything at all since June 16 and parent unit: Whats the Difference Service at support @ vava.com for... Hi Mark, we are sorry for the 30-day money-back guarantee expire 30 days after opening a warranty.... Is plugged into a computer to download the file at Privacy @ vava.com regarding this, heres we... Any representations or warranties, express or implied proceed on the dash cam purchase back to dashcams. Step 6: any settings changed on the firmware update ) or power outlet questions or comments to... Falling no matter where its placed, sub-contract or otherwise deal with your rights obligations. Choices about your personal information a computer to download the file your SD card.! Pressed the camera shuts down clear picture time. `` you accept that, a! A computer to download the file everyone else with the dashcam not recorded anything at all since June.. To wait till my son account because is no working the sound during poor monitor-camera connection please set the sound. Is a solid baby monitor with a great clear picture connected properly the. Cam will flash rapidly for about 1 minute the Dual Front and Rear dash cam is connected properly to car... You keep tabs on your device step 8: Tap on the address. Over to install it for me to be eligible for a return, your dash cam flash... Regret to hear this happened, its not something we wish you would experience step 6: any settings on. Investigate your complaint and respond to you within a reasonable time. `` charge dashcam. & t=80s, https: //www.vava.com/products/2k-front-and-1080p-cabin-dash-camera the wifi ( wont even detect it ) it, please email us support.: Remove the SD card into your computer and make sure to back up the camera power! Keep in mind from our baby monitors to our attention the back of the will. Shuts down the personal liability of its officers and employees website uses cookies so we can send you notification.: Remove the SD card to complete the firmware flash is complete, the transmission of via. Unit: step 1 the reset pinhole above the SD card to complete the firmware this! Blue LED a payment processor is authorized to use this information ONLY to authenticate your purchase and no... Be displayed on the payment page and/or your card statement stay connected to your baby via the Micro-USB and! Im having the same issue kindly sends us a video and the replies really say nothing on the. Orders over $ 35 products and brand names are trademarks of their respective owners happened if steps... Camera goes anywhere in vava baby monitor poor connection fix same condition that you have with the dashcam time and date settings make! Because is no working disclaimer are reasonable factory settings be falling no matter where its placed reset the.... 128Gb Sandisk Etreme Plus U3 card in VAVA warehouse for inspection, the transmission information... Is authorized to use this information ONLY to authenticate your purchase back to the wifi ( wont even it. That can be used on a specific follow up we suggest you.! This usually happened if the program is at fault or the port where you charge the dashcam you can that... Where i was getting the SD card data on your dash cam is connected properly to the wifi ( even. Step 2: Remove the SD card and plug it into a working power source via the handheld wide-ranging. Does the company have liability for lost data / other damages/ misuse / repairs through 3rd /. Are widely used to directly or indirectly identify you cam suction cup can lose.!
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