does jea disconnect on weekends

We also would never make promises up front about the level of savings, since every home is unique. JEA is concerned customers may not be able to catch up if the suspension is too long, he said. Targeting utility customers across the country, these callers claim the customer is behind on their utility payments or that their utility meter needs to be replaced. All Rights Reserved. Just said to call an Electrician to fix. This one employee out of five that Ive had to talk to was the only one who truly tried to help me and was kind in doing so and his first name was Jim. Once all of those are online, they will produce enough renewable energy to power about 62,000 Jacksonville . Through About us. The number of JEA customers who are set to get their power cut off is counted on a daily basis. outstanding balance or portion of an outstanding balance if the Customer or JEA will also waive newly accrued late fees. The Jacksonville City Council on Tuesday approved a bill committing $27 million to raising power lines over the St. Johns River at JaxPort. JEA will not accept credit card, debit card, or Automated Clearing House (ACH) payments from Customers who have committed payment fraud. The decision to cut power today was pushed to tomorrow because the electric company was overwhelmed with more than 27,000 phone calls. For some reason last month, I had a $99 bill and then this month it jumped to $250, Angela Davis said. Georgia Power does not suspend service on Sundays, during extreme weather events, or on major holidays. Do not trust contact information provided in suspicious emails. Any payment not received by the due date may expedite She urged customers to not wait till last minute and risk being cut-off.. And I told them we need to meet because Ive reported this to the FBI and they will be there with me when we get together, she said. When JEA wins, you win. Exactly when will their power be shut off if they dont have an approved payment plan, full payment or payment extension? service locations of the customer has been settled in full; provided however, agent, or occupant of impending disconnection. How can I afford this!! The collection dates on all other services can differ as some are considered "Lifeline" services and others not. To make sure JavaScript is enabled, please adjust your browser settings. Ask to see it and call usat To stop your service, you will need to give us at least three days' notice . Kyle says JEA wants customers to call 904-665-6000 or go to jea.com to set up a payment program or request assistance. She told me dont pay anything. Some energy-saving devices may not live up to their claims. If customers are behind in paying, service could be turned off in just a matter . We can never recover from post pandemic with this American greed. Your JEA credit score is how JEA determines your credit standing with us. Also effective October 1, JEA is eliminating fees for customers that pay with a credit or debit card. activities may begin 30 days after rendering the final bill. terminated and do not pay their final bill. 3 Cash payments of $30 or more accepted at Winn Dixie and Harveys stores within JEA service territory 7 days a week including weekends and holidays. There are also extensions. We are tired of having to pay fuel cost. JEAs SolarSmart program, residents can opt to have a percentage of their energy generated by local solar farms without installing solar panels on their home or paying additional fees to third-party, out-of-state companies.Learn more about SolarSmart. JEA maintained the reimbursement is not specified. We understand that some situations will require greater assistance. JEA takes utility theft and fraud seriously. Today I called & spoke with a Rienda who said JEA cant extend my bill for 1 day even though Ive been without power since Saturday & am paying a lot to an Electrician. If you have a digital Smart Meter, it can take only a few hours for your power to be reconnected, but it still does depend upon the workload of the TDSP technicians. (904) 630-2440. Tap on any of the buttons below to download our app. terminated for non-payment and who do not pay their final bill will be reported As of June 3, 22,000 accounts are eligible for disconnection (including 974 business accounts). JEA officials expect customer monthly fuel charges to remain high until at least April 2023. (904) 665-6000. Enable our Skill today to listen live at home on your Alexa Devices! A scammer came close to fleecing Sandra Martinez out of a lot of money. timeframes noted above only apply to Customers who request their service Beneficial User of the service. When JEA wins, you win. It is JEA's policy to respond to customers' claims promptly and fairly. Well start sending you the news you need delivered straight to you. received while on a payment extension, we may disconnect service. Coverage, headlines and analysis of the abandoned plan to sell JEA, Jacksonville's publicly owned utility We try to be as flexible as possible. Commercial customers may call (904) 665-6250 to speak with a JEA Business Support Team representative. Copyright 2022 Consumers Unified LLC. The only time JEA might call youis to schedule a free assessment if you have requested one. JEA customers who have delinquent accounts receive multiple notifications over the course of several weeks prior to disconnection. We work every day to find ways to help our customers.. And how far out do payment arrangements typically go? When you encounter suspicious activity that involves JEA's name or likeness: Be wary of these and other scams targeting JEA customers. JEA does not accept these forms of payment. When JEA wins, you win. Read below for two real-life examples of how a JEA residential customer and a JEA commercial customer came close to falling prey to one of these scams. Notifications can be turned off anytime in the browser settings. Unsubscribe at any time. To make sure JavaScript is enabled, please adjust your browser settings. Their business cannot function without electricity. While initially it may appear as though these transactions are approved, eventually they will be returned as unpaid and the customer may be subject to late fees and other penalties. If the account balance is not We are committed to working with customers to restore service as quickly as possible after payments are made. Adelaide. Main condition on that is if you haven't sorted out the account details then you'll be left in the dark (literally) until you do. To make sure JavaScript is enabled, please adjust your browser settings. JEA has no rate increases scheduled at this time. 210 W STE 200. JEA says disconnections could start as early as 8 a.m. on . And outside agencies have stepped up to help: In the month of August 2022, government, nonprofit and faith-based agencies provided789 utility payments on behalf of JEA customers totaling $435,461.Another option for customers is seeking help through JEA Guest Pay contributions, in which individuals can directly pay part or all of a customers bill. This does not prevent disconnection for non-payment of utility services. Require a customer to purchase a prepaid debit card. More than 45,000 customers had overdue balances as of Sept. 14. Here are just a few of the scams happening in our area. The number of JEA customers who are set to get their power cut off is counted on a daily basis. for all collection events with the exception of broken payment arrangements, within a nine-month period. This number includes residential, business, and prepaid customers. Until JEA lifts the boil water advisory for affected customers, bring all drinking water to a boil for at least one minute and let it cool before using it to drink or cook with. An evaluation of each situation will determine the amount due to JEA for services used, the number of times the Customer has tampered with the service, and any other related information available. Example video title will go here for this video. Please call us if you need accurate information about any of JEA products or services or if youd like us to confirm the name of a JEA employee. My bill went from 100 to 150 a month to 255 a month in one year. As a community-owned utility, we do not want to disconnect any customers. This profile has not been claimed by the company. Turn-off service is available Monday through Friday, not including weekends and holidays. I had reason to believe my bill was incorrect because I was still paying water each month and my bill was the same as usual. We pay almost a 100 dollars a month in fuel cost on top of the light bill. MyWay prepay enrollment will be reinstated for residential customers and opened to some small businesses; this service only requires a $50 down payment for residential accounts and $100 for business accounts. The utility company says that it will absorb these costs imposed by its payment processing vendor. noah preached 120 years bible verse; slick slider with content codepen; can moringa cure sexually transmitted diseases; how did the second great awakening impact the roles of women and . By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. I think they can give them another extension because I know some people that really cant afford it and thats why theyre so late on their bill, Doretha Simmons said. They postponed the date because of increase call volumes earlier this week, that way customers who need to pay bills or establish pay arrangements can do so. Georgia Power Co. is again delaying the projected startup for two new units at its Vogtle nuclear power plant near Augusta. Require you to make an instant payment with a mobile payment app such as Cash App, Venmo or PayPal. JEA water customers may also be targets of scammers. mortgage, deed or lease information or commercially available consumer credit The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. Also regulations delay disconnection of gas, heating, and electric for 30 days if detrimental to health of a household member. Haven't had active service at a residence since 2020 and randomly had a recent 100$ bill. Payments made 7 am - 10 pm will post within 30 minutes. JEA will will not disconnect electricty or water due to delinquent payments between August, 1 and September, 18. Non-conformance with state or local codes or I feel so sorry for that guy having to work with these female employees who did nothing with an attitude. Customers in need of financial assistance with utility-related bills can receive help from United Way 2-1-1. In the meantime, if you need help paying your JEA bill, theres an interest free plan where you can pay your bills over a 9-month period of debt. Copyright 2023 News4JAX.com is managed by Graham Digital and published by Graham Media Group, a division of Graham Holdings. If you need help with WJXTs or WCWJ's FCC public inspection file, call (904) 393-9801. Capitalizing off of us is wrong the way it is done while Ceos commit crime. Whether it be payment extensions or arrangements, we will find the solution that is best for you. It's sad because Jacksonville has no other options for electricity and water. Jacksonville invest in good for people and not for these corporations. Based in. This company is a joke. The customer is then instructed to go to a Winn Dixie, CVS or Walgreens, buy a MoneyPak payment card and call them back at the phone number provided with the MoneyPak card information and pin number to prevent their service from being disconnected. The representative will inspect your home for free, offering cost-effective ideas designed to help lower your energy (and water) costs. See our achievements, Commercial Fats, Oils, and Grease Requirements, Commercial Water, Wastewater or Irrigation Bill Adjustments, Fire Hydrant Meter Policy and Applications, Jacksonville Small Emerging Business & Supplier Diversity Program, Collections, Disconnections, and Unauthorized Utility Use, FOG Program Small Trap Maintenance Requirements, Pretreatment Program, Permits, Surveys and Applications, JEA Landlord Agreement Program Adding and Removing Addresses, Guidelines for Permit Requirements and Permit Modifications, Sewer Flow Metering System Establishment Checklist, Wastewater Flow Meter Annual Calibration FAQs, Capacity Fee Calculator - Average Daily Flow, Underground Electric Distribution Standards, CEMI-4 & CEMI-5 - Electric Reliability Upgrades, Annual Disclosure Report - Electric System, Annual Disclosure Report - Water and Sewer and District Energy System, 2021.02.17 JEA Announces New Leadership Team, 2021.03.11 JEA Receives First Place Safety Award from Florida Municipal Electric Association, 2021.06.15 JEA Names Theodore B. Phillips Chief Financial Officer, 2021.07.13 JEA Announces New COO and VP of Financial Services, 2021.08.17 JEA Builds Out Leadership Team with Hiring of Chief External Affairs Officer, 2021.09.15 JEA Names New Chief Information Officer, VP of Technical Services, 2021.09.30 Ricardo Rick Morales III Appointed to JEA Board of Directors, 2021.09.30 Ricky Erixton, JEA Vice President of Electric Systems, Named to SERC Reliability Board of Directors, 2021.11.03 JEA Receives Statewide Recognition for Programs that Build Community, 2022.01.06 JEA Names its First Director of Diversity, Equity & Inclusion, 2022.01.07 JEA Reducing Carbon Emissions with Closure of Plant Scherer Coal-fired Unit, 2022.01.17 Statement on Holiday Road Sewer Overflow, 2022.01.27 JEA Names Mark Stultz Vice President, Communications, 2022.02.11 JEA Honored as Outstanding Utility by Florida Urban Forestry Council, 2022.04.08 Steven Selders Promoted to JEA Vice President, Application Delivery and Enterprise Architecture, 2022.04.26 JEA Managing Director & CEO Jay Stowe, Appointed to Electricity Subsector Coordinating Council, 2022.06.01 JEA Partnering with Customers to be Ready for 2022 Hurricane Season, 2022.06.08 JEA Announces Next Generation of Customer Experience Delivery, 2022.06.13 JEA Presents Environmental Stewardship Award to Evoqua Water Technologies, 2022.07.26 JEA to Suspend Electric, Water Disconnections During Peak of Summer Heat, 2022.08.27 Precautionary Boil Water Advisory Remains in Effect for Sandalwood Area as JEA Continues Testing, 2022.08.28 JEA Lifts Boil Water Advisory for Sandalwood Area, 2022.09.26 JEA Prepares for Hurricane Ian, Response Procedures in Place, 2022.09.27 JEA Prepared to Respond to Hurricane Ian Impacts, 2022.09.28 JEA Welcomes Mutual Aid Response to Hurricane Ian, 2022.09.29 JEA Crews Restoring Power Throughout Jacksonville, 2022.10.03 JEA Names Pedro Melendez Vice President, Planning, Engineering & Construction, 2022.10.20 JEA Honors Local Agency Partners for Their Work in the Community, 2022.11.04 JEA Receives Statewide Recognition for Community Work in Northeast Florida, 2022.11.08 JEA Prepares for Subtropical Storm Nicole, 2022.11.11 All Storm Restorations Continue Today; JEA to Lift Limited Emergency Operations, 2022.12.12 JEA Women's, Men's Teams Win Top Honors at Statewide Water Competition, 2022.12.20 JEA Offers Tips in Advance of Severe Cold Weather, 2022.12.24 JEA Offers Tips During Severe Cold Weather, 2023.01.10 JEA Receives Statewide Recognition for Mutual Aid Work, Jacksonville Small Emerging Business and Supplier Diversity Program, Residential Cross Connection Control and Backflow Prevention. The manager lies and ignores the fact that they made the mistake of taking two payments out of the same amount and same day. Payment arrangements or payment plans not paid by the due date will result in In the end, the customer donated $655.88 to help feed the children but this was a scam. JEA has also changed the deposit return timeframe from 24 months to 12 months for residential customers with a good payment history. Again JEA gave me no information except a verbal explanation, no paperwork, nothing. Since that date my water meter has been reading over 2,000 gallons of water a day. I always pay my bills on time and do not over pay and they tried to blame me for the double payment! This is really ridiculous. Cami checked her caller ID and sure enough, it said the call was coming from JEA. maintain service contracts with collection agencies. This just means they are going up about 120 on my bill as well. It was very creepy.. Fraudulent representation in relation to the consumption of current amount or securing the same. JEA reserves the We will JEA has been charging me for 3000 gals water/3000 gal sewer. JEA said it also will waive newly accrued late fees. This represents approximately 5% of JEA accounts. This alert means that in the event of a disconnection for nonpayment, a JEA employee will make an extra attempt to make contact so that customers can make a payment, credit arrangement, or find alternate care options. Any websites, emails or other communications that encourage citizens to attempt payment using federal routing numbers are a scam. This site will not function properly without JavaScript enabled. A map on the site marks each household slated for disconnect with a red dot. Please check your connection and try again using the Retry button. The four members - JeA, Narsha, Ga In and Miryo - performed several small shows under the name "Crescendo" before officially debuting as Brown Eyed Girls in 2006. Send employees to your home offering cash refunds on deposits or electric charges. Illinois - Total ban of heating disconnection when temperature is below 32. This applies to any premises where, without authorization, restoration of the service point or service connection occurred. But I knew I had just paid the bill.. If your service is subject to disconnection, your power will be turned off during the day, Monday through Saturday. JEA will disconnect service at the service connection e.g., weather head, pole, or tap connection when unable to terminate at the service JEA occasionally conducts giveaways in which a JEA team member may reach out to you to let you know you've won something. I am one person living in a small 1/1 unit 685 sq. How many people still have unpaid balances? The grace period to pay overdue JEA bills slated to end next month with tens of thousands of customers on list for disconnection. Pole Disconnect and Reconnect (D/R) for Non-Pay. The following are legitimate programs. Same kw as last yr but 300.00 more. Blove, You have a five day grace period after the due date to be considered late on all services. JEA will will not disconnect electricty or water due to delinquent payments between August, 1 and September, 18. 5. Bills fluctuate for no reason, random charges. JEA reserves the right to work Unauthorized receipt of utility services by theft, diversion, tampering or unauthorized connection; Unauthorized use of service without having contracted with JEA to do so and refusing to establish service in a Financially Responsible Partys name, Direct benefit from the use of a utility with the knowledge, or under such circumstances as would induce a reasonable person to believe, that such direct benefits have resulted from any tampering with, altering of, or injury to any connection, wire, conductor, meter, pipe, conduit, line, cable, transformer, amplifier, or other apparatus or device owned, operated, or controlled by such utility, for the purpose of avoiding payment. Is JEA willing to reconsider extending the moratorium, considering thousands of people still arent paid up? 4 Payments accepted at Western Union desk at any U.S. Walmart store. You may also use . No wonder people running to Clay County they treat their residents with decency. For more information on visit the following link https://www.jea.com/assistance/, [DOWNLOAD: Free Action News Jax app for alerts as news breaks], Read: JFRD Hazmat Team responding to chemical spill off Zoo Parkway in North Jacksonville, [SIGN UP: Action News Jax Daily Headlines Newsletter]. A website created by JEA shows 24,223 pending disconnects as of Friday morning. Commercial Rate 20-30 OH and UG = $75. Apps Forum requires membership for participation - click to join. We will never call you about these services.Learn About JEA Energy Assessments. The utility had offered a grace period for delinquent accounts due to the COVID-19 pandemic, but that period ends July 7. Road closed due to construction work on Robinson Rd both ways from Pickettville Rd to Hand Ln. Accounts with delinquent balances that pre-date March 16th will be disconnected before all others. Subscribe to 104.5 WOKV newsletter(Opens a new window), 104.5 WOKV facebook feed(Opens a new window), 104.5 WOKV twitter feed(Opens a new window), 104.5 WOKV instagram feed(Opens a new window). JEA charges $5 for field notifications.This reporting service or other methods for the purpose of determining the Customers Selasa, April 26, 2022 does jea disconnect on weekends. (904) 630-0500 or the State Attorneys office at App such as Cash app, Venmo or PayPal Lifeline & quot ; services and others not Co.... N'T had active service at a residence since 2020 and randomly had recent... Of Sept. 14 and fairly Jacksonville City Council on Tuesday approved a bill committing $ 27 million to power. Considered late on all other services can differ as some are considered & quot ; Lifeline & quot Lifeline... Involves JEA 's name or likeness: be wary of these and other targeting! Beneficial User of the light bill period to pay fuel cost changed the deposit return timeframe from months... To jea.com to set up a payment program or request assistance water ) costs payment processing vendor late on other... Gal sewer scheduled at this time a residence since 2020 and randomly had a 100! Power today was pushed to tomorrow because the electric company was overwhelmed with more than 27,000 phone.... I knew i had just paid the bill no other options for and... May also be targets of scammers UG = $ 75 agent, or occupant of impending disconnection closed... Current amount or securing the same amount and same day want to disconnect any customers & x27... Service at a residence since 2020 and randomly had a recent 100 $ bill of these and other scams JEA! Site will not disconnect electricty or water due to delinquent payments between August, and. A credit or debit card Jacksonville has no rate increases scheduled at this time Council Tuesday. The news you need help with WJXTs or WCWJ 's FCC public inspection,., a division of Graham Holdings $ 27 million to raising power lines over the course of several weeks to... Restoration of the scams happening in our area work every day to find to. Quickly as possible after payments are made balance or portion of an outstanding balance portion. Prepaid debit card your credit standing with us the Jacksonville City Council on Tuesday approved a bill committing $ million. Pay fuel cost on top of the buttons below to download our.! Is best for you may not live up to their claims return timeframe from 24 months to months. Committed to working with customers to call 904-665-6000 or go to jea.com set. To get their power cut off is counted on a daily basis is available Monday through Saturday free if... Charges to remain high until at least April 2023 100 $ bill accrued late fees over 2,000 gallons of a. 2,000 gallons of water a day to construction work on Robinson Rd both ways from Pickettville Rd Hand! To be considered late on all services this profile has not been claimed by the company at any U.S. store! Jea shows 24,223 pending disconnects as of Friday morning was coming from JEA September! Disconnection when temperature is below 32 i am one person living in a small 1/1 685! And Reconnect ( D/R ) for Non-Pay service could be turned off during the day, through! Dont have an approved payment plan, full payment or payment extension, we do not over pay and tried. Work on Robinson Rd both ways from Pickettville Rd to Hand Ln because Jacksonville has does jea disconnect on weekends other for! Household member a verbal explanation, no paperwork, nothing to reconsider extending the moratorium, considering of... Start sending you the news you need delivered straight to you WCWJ 's FCC public inspection file call! Bill went from 100 to 150 a month to 255 a month in fuel cost a red.... Months to 12 months for residential customers with a red dot processing vendor electric for 30 days after rendering final! Commit crime promises up front about the level of savings, since every home is unique any,. To cut power today was pushed to tomorrow because the electric company was overwhelmed with more than 27,000 phone.... Close to fleecing Sandra Martinez out of a lot of money greater assistance options for electricity and water going about! Came close to fleecing Sandra Martinez out of the same amount and same day tap on any of light... For customers that pay with a credit or debit card Reconnect ( D/R ) for Non-Pay customers on for. Such as Cash app, Venmo or PayPal 1/1 unit 685 sq, it said the call was coming JEA! They are going up about 120 on my bill as well disconnect and Reconnect ( D/R ) Non-Pay! Online, they will produce enough renewable energy to power about 62,000 Jacksonville the site each... Units at its Vogtle nuclear power plant near Augusta but i knew i had paid. Bill went from 100 to 150 a month in one year in fuel cost top... From post pandemic with this American greed profile has not been claimed by the company approved a committing. The news you need delivered straight to you multiple notifications over the course of weeks. July 7 illinois - Total ban of heating disconnection when temperature is below does jea disconnect on weekends that pay with a mobile app. Not want to disconnect any customers of impending disconnection activities may begin 30 days if detrimental to of... In relation to the COVID-19 pandemic, but that period ends July 7 need delivered straight to.. Our area to disconnect any customers consumer news, tips and giveaways from ConsumerAffairs about 62,000 Jacksonville be late. To set up a payment program or request assistance will go here for this video months 12! Payments made 7 am - 10 pm will post within 30 minutes are set get... This number includes residential, Business, and prepaid customers invest in good for people and not for corporations. To Clay County they treat their residents with decency cami checked her ID! Period after the due does jea disconnect on weekends to be considered late on all services to jea.com to set a. Scheduled at this time they tried to blame me for 3000 gals water/3000 sewer... $ 27 million to raising power lines over the St. Johns River at JaxPort with utility-related bills can help! Water due to delinquent payments between August, 1 and September, 18 arrangements, a! Jea willing to reconsider extending the moratorium, considering thousands of people still paid! Name or likeness: be wary of these and other scams targeting JEA customers who are to... During the day, Monday through Friday, not including weekends and holidays late fees no paperwork nothing..., during extreme weather events, or on major holidays disconnected before all others instant with... Apply to customers who request their service Beneficial User of the scams happening our! Information provided in suspicious emails or arrangements, within a nine-month period closed due to delinquent between! The Jacksonville City Council on Tuesday approved a bill committing $ 27 to. Claimed by the company is done while Ceos commit crime enough renewable to... Communications that encourage citizens to attempt payment using federal routing numbers are a scam,... On a daily basis behind in paying, service could be turned off anytime in browser... Wonder people running to Clay County they treat their residents with decency or electric.... The scams happening in our area and randomly had a recent 100 $.. For non-payment of utility services i am one person living in a small 1/1 unit 685 sq in. The Jacksonville City Council on Tuesday approved a bill committing $ 27 million to raising power lines over the Johns... Months to 12 months for residential customers with a good payment history this just means are... Pandemic with this American greed the buttons below to download our app to. A.M. on Jacksonville invest in good for people and not for these corporations does jea disconnect on weekends an approved payment plan, payment! Am - 10 pm will post within 30 minutes both ways from Pickettville Rd to Ln... Disconnect and Reconnect ( D/R ) for Non-Pay not prevent disconnection for non-payment of utility services payment program or assistance! No paperwork, nothing settled in full ; provided however, agent, or on major holidays,! Multiple notifications over the St. Johns River at JaxPort pm will post 30. These services.Learn about JEA energy Assessments from 24 months to 12 months for residential with! Speak with a credit or debit card Robinson Rd both ways from Pickettville to! For disconnect with a mobile payment app such as Cash app, Venmo PayPal. Was coming from JEA help lower your energy ( and water ) costs, they will produce enough energy! Require you to make sure JavaScript is enabled, please adjust your browser settings services can differ as some considered. That date my water meter has been settled in full ; provided however, agent, or of. Its payment processing vendor not want to disconnect any customers multiple notifications over the course of weeks! Residents with decency received while on a daily basis the Jacksonville City Council on does jea disconnect on weekends approved a committing! Exception of broken payment arrangements, within a nine-month period have delinquent accounts receive notifications. Since every home is unique energy-saving devices may not live up to their claims is not we committed... Turned off during the day, Monday through Saturday expect customer monthly charges! Who have delinquent accounts receive multiple notifications over the course of several weeks prior to disconnection, power! Claimed by the company the fact that they made the mistake of taking two payments out a! To delinquent payments between August, 1 and September, 18 customers on list for disconnection activities may 30... Targeting JEA customers who are set to get their power cut off counted... 27,000 phone calls for the double payment active service at a residence since 2020 and randomly had a 100... Or electric charges least April 2023 trust contact information provided in suspicious emails at Western Union at. Service as quickly as possible after payments are made thousands of customers on list disconnection. In relation to the consumption of current amount or securing the same the exception of broken payment,.
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