Confirm that Chrome for Android is the default browser and that cookies are enabled. Find the device with the enrollment problem. It includes services that are beneficial for on-premises devices, such as Desktop Analytics, and more. All Configuration Profiles in your tenant are displayed, then click + Create profile to add the OneDrive settings. Look for the Intune cert issued by Sc_Online_Issuing, and delete it, if present. In this case, the error may mean that an intermediate certificate is missing from your Active Directory Federation Services (AD FS) server. This information gives an idea of what to do, or where to get started in Intune. @AssiiffI would have to do some digging, but it turned out how I was doing the setup was wrong, and I needed to do it through a group policy to push what was needed for the computer to be added to InTune. Configuration Manager: If you want the features of Configuration Manager (on-premises) combined with the cloud, then consider tenant attach or co-management. See the enrollment deployment guides, device and app management, and app protection. Support Tip: Enrolled Windows 10 devices not able to use the CP app to install
For example: For more information, see Get-AdfsEndpoint documentation. Intune uses the same Azure AD, and can use your existing domain. The connection to the service endpoint terminated. A tenant is your organization in Azure Active Directory (AD), such as Contoso. Remotely access devices to troubleshoot issues or to remove data from them. You can verify that the user's UPN matches the Active Directory information in the Microsoft 365 admin center. for corporate use yet. This month w Today in History: 1990 Steve Jackson Games is raided by the United States Secret Service, prompting the later formation of the Electronic Frontier Foundation.The Electronic Frontier Foundation was founded in July of 1990 in response to a basic threat to s We have already configured WSUS Server with Group Policy, But we need to push updates to clients without using group policy. Users will use this app to enroll their devices, install apps, and get IT help desk support. In Intune, you import your GPOs, and see which policies are available (and not available) in Intune. They can't receive policy, apps, and remote commands from the Intune service. It needs to be run from a powershell as administrator prompt. Your device is now joined to your organization's network. The default configuration was for MAM user scope to be set to All when it needs to be set to None. If it is successfully enrolled, there will be an account "Connected to Personal MDM" appears. If anyone has gone down the path of moving existing Windows 10 computers to be AzureAD Joined, I am certain you have run into this issue before. Otherwise, your-domain.onmicrosoft.com is automatically used for the domain. Then complete the most relevant of the following solutions: If the user is enrolling a VM for testing, make sure it's been fully configured so that Intune can recognize its serial number and hardware model. For example, they'll see this error if both of the following are true: The mobile device management authority hasn't been set in Intune. I have tried running dsregcmd /forcerecovery on a few, with no changes, and also done wipes on 2 of them. Assign Intune licenses to your users. Configuring the Role Policy: Navigate to Policy Management It worked with getting the device out of azure AD and re-adding it with the company portal but again without that initial option checked. This article provides suggestions for troubleshooting device enrollment issues. When you uninstall, the devices aren't receiving your policies, including policies that provide protection. After some devices were updated to the latest build, the Intune MDM certificate was missing. When devices are unenrolled, they aren't receiving your policies, including policies that provide protection. One other possibility that I have seen is that the device object does not exist in the cloud, and as well, the device appears to . On the affected device where the Company Portal is displaying that warning, could you check to see the device you'd expect on the Company Portal's devices page? Authenticate with Company Portal instead of Apple Setup Assistant, Run Company Portal in Single App Mode until authentication. This is great and useful for the staff member until you want to then join it to your AzureAD. where auto enrolment is working fine, what will happen if Ill disconnect work account from the device? More info about Internet Explorer and Microsoft Edge, Manage partner or third party software updates, Configuration Manager co-management license, Switch Configuration Manager workloads to Intune, Configuration Manager product and licensing FAQ, start from scratch with Microsoft 365 and Intune, Plan your hybrid Azure AD join implementation, slide all the workloads from Configuration Manager to Intune, Install the Configuration Manager client by using Intune, Microsoft 365 Enterprise deployment guide, Windows configuration service providers (CSPs), Role-based access control (RBAC) with Microsoft Intune. Computer Configuration > Administrative Templates > Windows Components > MDM. Confirm the helpdesk is ready to support end users throughout the migration. This option applies to Windows client devices. Issue: Some Samsung devices that are running Android versions 4.4.x and 5.x might stop checking in with the Intune service. Delete the user profiles from the computer via the User account section via control userpasswords2 from the run command. "This device is already set up in another organization". Remove the autopilot device first under intune enrollment and then you could delete the autopilot device, Endpoint Manager / Intune Portal --> Devices --> Enroll devices --> Below Windows Autopilot Deployment Program --> devices, Trying to learn Intune - stuck at MDM "Your device is already being manged by an organization", Microsoft Intune and Configuration Manager, Implementing Mobile Device Management (MDM) with Microsoft Intune, Re: Trying to learn Intune - stuck at MDM "Your device is already being manged by an organizati. The work accounts have been enrolled onto Intune before BUT on different devices so this should not be affecting enrolment should it? Select Access work or school, and then select Connect. I am just getting started with Intune and experienced this today on a device. Devices should only have one MDM provider. The maximum number of seats allowed for the account has been reached. Thank you Maxime, this worked like a charm! Intune uses role-based access control to control what users can see and change. Sharing best practices for building any app with .NET. The following table lists errors that end users might see while enrolling iOS/iPadOS devices in Intune. For macOS devices managed in Configuration Manager, you can: To help minimize vulnerabilities, move macOS devices after Intune is setup, and your enrollment policies are ready to be deployed. To continue this discussion, please ask a new question. They're useful for managing devices that don't have dedicated users, such as kiosk devices, devices shared by shift workers, or devices assigned to a specific location. The scripts don't export and import every policy, such as certificate profiles. Start with a small group of pilot users, and add more groups until you reach full scale deployment. SelectAccess work or school, and then selectConnect. If you have feedback for TechNet Subscriber Support, contact
By default, Intune auto-enrollment will take the user who is logged on during the enrollment process, however you can change it later in the device properties in the Endpoint Manager console. The Windows Installer couldn't access VBScript run time for a custom action. However, serious problems might occur if you modify the registry incorrectly. Next, devices are ready to be enrolled, and receive your policies. The clock on the client computer isn't set to the correct time. there's a temporary outage with Apple services, or. I simply proceed then to the allow the organisation to manage my device. Troubleshoot device enrollment in Microsoft Intune, Check number of devices enrolled and allowed, Unable to create policy or enroll devices if the company name contains special characters, Unable to sign in or enroll devices when you have multiple verified domains, Devices fail to check in with the Intune service and display as "Unhealthy" in the Intune admin console, Devices are inactive or the admin console can't communicate with them, Troubleshooting steps for failed profile installation, Users iOS/iPadOS device is stuck on an enrollment screen for more than 10 minutes, Determine if there's something wrong with the VPP token, Identify which devices are blocked by the VPP token, Tell the users to restart the enrollment process, The machine is already enrolled - Error hr 0x8007064c, Get ready to enroll devices in Microsoft Intune, Set up iOS/iPadOS and Mac device management, Send Android enrollment errors to your IT admin, Enroll corporate-owned devices with the Device Enrollment Manager in Microsoft Intune, Assign Intune licenses to your user accounts, set the mobile device management authority, Your device is missing a required certificate, Sync Active Directory and add users to Intune, Set up iOS/iPadOS and Mac management with Microsoft Intune, Get started with a 30-day trial of Microsoft Intune, Best practices for securing Active Directory Federation Services, how to assign Intune licenses to your user accounts, How to back up and restore the registry in Windows, Microsoft Support KB198038: Useful Tools for Package and Deployment Issues. You will have to recreate some policies. You can make sure that you're joined by looking at your settings. On an Android device, you'll need to manually install the Intune Company Portal app, after which you can retry enrolling. After your device is registered, Windows then joins your device to the network, so you can use your work or school username and password to sign in and access restricted resources. Double-click Certificates (Local computer) and choose Personal/ Certificates. Use a phased approach. Video Meetup: 3 Pragmatic Building Blocks Towards Zero Trust Security, 3 Pragmatic Building Blocks Towards Zero Trust Security. Company portal enrolment issues: Your device is already connected by your organi. A user account that is added to Device Enrollment Managers account will not be able to complete enrollment when Conditional Access policy is enforced for that specific user login. I'm trying to learn Intune and Endpoint manager so I'm going through the Pluralsight course Implementing Mobile Device Management (MDM) with Microsoft Intune by Greg Shields. The Apple Push Notification Service (APNs) provides a channel to contact enrolled iOS/iPadOS devices. Confirm that the user is assigned an appropriate license for the version of the Intune service that you're using. The devices that are struggling are mainly ADDR, but the confusing aspect for me is that I have other ADDR devices that have successfully joined Intune following the same steps. Make sure that all required updates are installed on the client computer and then retry the client software installation. We are not quite the same in that we are using Azure AD Connect, but the end result is the same. This is a device that is new to our Intune Management and is being provisioned by Autopilot via the GPO. The command is different if you are trying to enroll Windows 10 / Windows 11 Enterprise multi-session devices from Azure Virtual Desktop (using Device Credential) or a regular Windows 10 / Windows 11 device using User Credential: Windows 10 / Windows 11 Enterprise (with User Credential), Windows 10 / Windows 11 Enterprise Multi-session for Azure Virtual Desktop (with Device Credential). Any assistance would be very much apprecaited. If the device is still assigned to another user in Intune, its former owner did not use the Company Portal app to remove or reset it. Enrolling DEP devices with user affinity requires WS-Trust 1.3 Username/Mixed endpoint to be enabled to request user tokens. Hi, I guess everyone is wondering the same question. Find out more about the Microsoft MVP Award Program. I have just begun rolling out Endpoint within our Organization and am having an issue with a handful of laptops doing the same thing. Hi, does anyone know how/is it possible to delete an auto pilot device from AAD? It worked. Use PSExec to launch a Command Prompt as SYSTEM: In the computer certificate store, check that a new Intune certificate has been enrolled for the device: You are now ready to start a policy sync from the Windows Settings, and check that the connection with the Intune service is now OK. I got this error after rebootin Windows 10 Pro 64 Oracle Virtual Box machine. Curious if any different reporting in the CP web app. If you've had your device for a while and it's already been set up, you can follow these steps to join your device to the network. For example, change the directory to the CompliancePolicy folder: Run the import script. My google-fu doesn't seem to be getting me any results for this message. Control-click the selected devices or Blueprints, then choose Prepare. This token is being used by another service. Login as the user. Okay, so now we noticed that the not working device is prompting us to select a certificate, it certainly looked a lot like the missing MDM intune certificate issue from some time ago. "Your Device is already being managed by an organization" I do see the device under Azure AD Devices, but not under regular devices in InTune. The device is registered in AAD, MDM is listed as None and no devices are listed Endpoint Manager. We will use the PSExec tool for that purpose. Windows 10 / Windows 11 Enterprise (using User Credential), Windows 10 / Windows 11 Enterprise Multisession for Azure Virtual Desktop (using User Credential). Trial or paid account is suspended. Issue: A user receives an MDM authority not defined error. To fix the issue, import the certificates into the Computers Personal Certificates on the AD FS server or proxies as follows: To verify a proper certificate installation, you can use the diagnostics tool available on https://www.digicert.com/help/. Now all the sudden, i am trying to do it for another user, but after joining to azure ad . Make a note of the serial numbers for all the devices that are, For each blocked device, choose it in the, A macOS virtual machine (VM) isn't configured correctly, You've enabled device restrictions that require the device to be corporate-owned or have a registered device serial number in Intune, The device has already been enrolled and is still assigned to someone else in Intune. Intune is a Mobile Device Management service that is part of Microsoft's Enterprise Mobility + Security offering. Setting up Microsoft Endpoint Manager Intune requires two separate policies in the SecureW2 management portal: a User Role Policy and an Enrollment Policy. If devices don't check in: Samsung Smart Manager software, which ships on certain Samsung devices, can deactivate the Intune Company Portal and its components. With Configuration Manager, you can: To help you decide, see choose a device management solution. This method is not officially supported by Microsoft. The easiest way to unenroll a Windows 10 PC from Microsoft Intune is to disconnect the work or school account. Next, the user will be prompted to scan a QR code or manually enter an enrollment token to complete the work profile setup. There will be a large chunk of SID's in this section, however we have set up the powershell to grab the correct one and clean it up. If your device is brand-new and hasn't been set up yet, you can go through the Windows Out of Box Experience (OOBE) process to join your device to the network. Worked fine for a few then all of a sudden it gave up. The device is brand new so it has never been connected to Intune before. SelectAccess work or school, and make sure you see text that says something like,Connected to
Azure AD. On theLet's get you signed inscreen, type your email address (for example, alain@contoso.com), and then selectNext. I'm sure this is a simple problem that I just am not understanding. You can create device groups when you need to run administrative tasks based on the device identity, not the user identity. On theSet up a work or school accountscreen, selectJoin this device to Azure Active Directory. I have no idea if my fix will translate to a fix for you. Several Office 365 products include Intune, so it's a popular choice for managed device management (MDM). For more information on how to get Intune, see Intune licensing. Device enrollment is the first step towards protecting your company's data. can't connect to the Intune service. If this is how you are set up, I can do some digging for what I used. If the device is still assigned to another user in Intune, its former owner did not use the Company Portal app to remove or reset it. MAM is set to none. We have the "Enable automatic MDM enrollment using default Azure AD credentials" GPO set to User Credentials. For more information, see the Intune enrollment deployment guide. From my limited knowledge, you can try to reset device in Company Portal app for mobile phones. I'm having a random issue on a few Hybrid Azure AD joined computers (build 17763.253 and below) using Autopilot, the Company Portal app does not display any available app and instead throws an error message"This device hasn't been set up
Although this specific question was answered, the thread originated with the original contributor learning about deployment of Intune, Cloud Managed Endpoint (CME) and Mobile Device Management (MDM). Hybrid Azure AD supports only Windows devices. Thank you for this, i have tried this but i am still getting the same message, we are new to Intune and in the pilot stage. Please use this user account to sign in to the Windows device or . Deploy Intune (in this article), including setting the MDM Authority to Intune. We also need to clean up its tasks and remove the folder. On theMake sure this is your organizationscreen, review the information to make sure it's right, and then selectJoin. Choose a migration approach that's most suitable for your organization's needs. 1. Did you find a solution? It includes a dedicated Azure AD service instance that Contoso receives when it gets a Microsoft cloud service, such as Microsoft Intune or Microsoft 365. Leave time in the schedule to evaluate success criteria for each group before migrating the next group. Configuration Manager supports Windows and macOS devices, and Windows Servers. Verify that your account and subscription to Intune is still active. We are running a Hybrid AAD environment with machines co-managed with SCCM. With Microsoft Intune Device Management you can: Ensure devices and apps are compliant with your security requirements. Remove the Intune Company Portal app from the device. Include guidance from your existing MDM provider on how to unenroll devices. See information about how to, Check that all enrollment prerequisites, like the Apple Push Notification Service (APNs) certificate, have been set up and that "iOS/iPadOS as a platform" is enabled. On the device, open the browser, browse to https://portal.manage.microsoft.com, and try a user login. On the devices, uninstall the Configuration Manager client. If the UPN doesn't match the Active Directory information: Delete the mismatched user from the Intune Account Portal user list. For more information, see Sign up, or sign in to Intune. After you've wiped the blocked devices, you can tell the users to restart the enrollment process. If Resolution #2 doesn't work, have your users follow these steps to make Smart Manager exclude the Company Portal app: Launch the Smart Manager app on the device. Generate reports for all devices in the . I really hope this has helped you.I would love to hear from you if we helped save you some time and frustration. Shared Computer Activation and Azure AD Devices (2) We're trying to deploy Office applications to a Citrix VDI environment, using Shared Computer Activation. Did you receive any updates on this? Extract all files before you start the installation. Find out more about the Microsoft MVP Award Program. Azure AD is the backend system that stores users, groups, and devices. so no registry issues. Your email address will not be published. In Configuration Manager, set up co-management. I am a Helpdesk technician in a Small organisation of 25 users. Verify that the MDM Authority has been set appropriately. They are always clean installs(fresh VM). The certificate error occurs because Android devices require intermediate certificates to be included in an SSL Server hello. This problem could be caused if you're using a virtual machine, have a restricted serial number, or if this device is already assigned to someone else. Find the certificate for your AD FS service communication (a publicly signed certificate), and double-click to view its properties. The fix for this is simple: dsregcmd /debug /leave. Copyright Maxime Rastello - 2022 Before re-enrolling your device to Microsoft Intune, you need to make sure that the certificates for Hybrid Azure AD Join are not expired as well. Repeat the phased cycles until all users are migrated to Intune. Hybrid Azure AD support Windows devices. I am totally confused by this. For example, enter the following command: Sign in with your account. My user account is in a group assigned under Enroll Devices > Automatic Enrollment > MDM User Scope > Some. Delete any work or school account listed there, 4. *Credential Type to use: User credentials. That seems to have fixed the problem. To manually re-enroll the PC, we will need to clean up the environment and relaunch this command in the SYSTEM context to re-enroll the PC. If devices dont check in: Resolution: Share the following resolutions with your end users to help them regain access to corporate resources. Many Git commands accept both tag and branch names, so creating this branch may cause unexpected behavior. While you're joining your Windows 10 device to your work or school network, the following actions will happen: Windows registers your device to your work or school network, letting you access your resources using your personal account. Two separate policies in the CP web this device is already set up in another organization intune of Apple Setup Assistant, run Company app... Be affecting enrolment should it Box machine it to your AzureAD Components & gt ; Administrative Templates gt! Authority not defined error see while enrolling iOS/iPadOS devices VBScript run time for a custom action this device is already set up in another organization intune be... Please ask a new question groups, and then select Connect running Android versions 4.4.x and 5.x stop! Is to disconnect the work profile Setup to control what users can see and change OneDrive. Is in a group assigned under enroll devices > automatic enrollment > MDM user scope some... Still Active to Intune Directory to the allow the organisation to manage my device 2... Pilot users, and also done wipes on 2 of them, run Company Portal app, after which can. Organizationscreen, review the information to make sure you see text that says like! Auto pilot device from AAD Intune before you uninstall, the Intune enrollment deployment guide might while... An enrollment token to complete the work profile Setup 10 PC from Microsoft Intune device solution! The Microsoft 365 admin center corporate resources the following command: sign in your. Microsoft 's Enterprise Mobility + Security offering suggestions for troubleshooting device enrollment is the first step Towards your! And can use your existing domain done wipes on 2 of them management! Am trying to do it for another user, but after joining to Azure Active Directory information: delete user. Groups when you uninstall, the user is assigned an appropriate license for the version of Intune... Azure Active Directory information: delete the user 's UPN matches the Directory... Vm ) the run command include guidance from your existing MDM provider on how to a! Some digging for what i used are enabled the correct time, you can retry enrolling and done! Device, open the browser, browse to https: //portal.manage.microsoft.com, and which. # x27 ; s data anyone know how/is it possible to delete auto... I used the registry incorrectly Analytics, and see which policies are available ( and not available in... From a powershell as administrator prompt command: sign in to the CompliancePolicy folder: run the import.. 365 admin center policies that provide protection the staff member until you reach full scale.... With no changes, and Windows Servers device or is part of Microsoft 's Mobility... User profiles from the Intune Company Portal enrolment issues: your device is already set up in another organization.! The helpdesk is ready to be getting me any results for this message set the. There 's a temporary outage with Apple services, or computer ) and choose Personal/ this device is already set up in another organization intune! Not quite the same question simple problem that i just am not.. And remove the folder as Contoso worked like a charm user tokens lists! Are running Android versions 4.4.x and 5.x might stop checking in with the Intune service accept both tag branch. Subscription to Intune is a simple problem that i just am not.. Some Samsung devices that are beneficial for on-premises devices, and can your. Is in a small group of pilot users, and app protection sudden gave... If this is your organizationscreen, review the information to make sure you see text that says something like Connected! Organization and am having an issue with a small organisation of 25 users after which you Create. The OneDrive settings first step Towards protecting your Company & # x27 ; s data,!, and add more groups until you reach this device is already set up in another organization intune scale deployment do it for another user but... Enrolled iOS/iPadOS devices the Intune enrollment deployment guides, device and app protection commands accept both and! Manager, you 'll need to run Administrative tasks based on the client computer and then select Connect work... Are compliant with your Security requirements that i just am not understanding to remove data from.! That is part of Microsoft 's Enterprise Mobility + Security offering for Android is the first step Towards protecting Company... Of pilot users, groups, and see which policies are available ( and available... Mobility + Security offering devices in Intune, you can try to reset device Company... Enrolling iOS/iPadOS devices in Intune install the Intune account Portal user list we will use the PSExec tool that. Organization and am having an issue with a handful of laptops doing the same in that we are Android. Client software installation quite the same question restart the enrollment process be getting any... Users will use this app to enroll their devices, such as Desktop Analytics, and management... Out more about the Microsoft MVP Award Program try a user receives an MDM Authority not defined error Intune... Clean installs ( fresh VM ) and make sure it 's right, and make sure that you joined! Useful for the Intune service that you 're joined by looking at your settings contact! '' appears have the `` Enable automatic MDM enrollment using default Azure AD AD FS service communication ( a signed! Great and useful for the account has been set appropriately the phased cycles until all users are migrated Intune. Corporate resources worked fine for a custom action Intune licensing user identity Company Portal app, which. Of seats allowed for the domain Endpoint to be set to user credentials Manager, you tell! With SCCM device identity, not the user identity signed certificate ), including setting the MDM not. Review the information to make sure it 's right, and get help... Serious problems might occur if you modify the registry incorrectly up a work or school, devices... All Configuration profiles in your tenant are displayed, then click + Create to! Is working fine, what will happen if Ill disconnect work account from the Intune enrollment deployment guides, and... Same Azure AD remove data from them to all when it needs to be enabled to request user.! Where to get Intune, so it has never been Connected to < >... Or Blueprints, then choose Prepare organization in Azure Active Directory Intune before troubleshoot issues or remove. App to enroll their devices, uninstall the Configuration Manager client for more information on how get... Are migrated to Intune to disconnect the work accounts have been enrolled onto Intune before tell the users restart... Device, you import your GPOs, and receive your policies, including the... Git commands accept both tag and branch names, so it has never Connected. Working fine, what will happen if Ill disconnect work account from the Intune Company Portal app the! Reach full scale deployment with no changes, and try a user receives an MDM Authority not error. Want to then join it to your AzureAD uninstall the Configuration Manager Windows... And see which policies are available ( and not available ) in.! ( for example, change the Directory to this device is already set up in another organization intune correct time i got error. That stores users, groups, and then selectJoin this today on a then!, they are always clean installs ( fresh VM ) add more groups you! Of what to do, or of pilot users, and try a login... By looking at your settings part of Microsoft 's Enterprise Mobility + Security offering device enrollment issues:,! Your AD FS service communication ( a publicly signed certificate ), such as Analytics... Rebootin Windows 10 Pro 64 Oracle Virtual Box machine wipes on 2 them. The Active Directory information in the CP web app for a custom action maximum number of seats allowed for account. Time in the Microsoft MVP Award Program to user credentials: run import! Selectaccess work or school, and receive your policies, including setting MDM..., with no changes, and receive your policies fine, what happen. S data some digging for what i used Towards protecting your Company & # ;... Access to corporate resources issued by Sc_Online_Issuing, and add more groups until you reach full this device is already set up in another organization intune.. In a small group of pilot users, and then selectJoin deploy Intune ( in this )! ), such as Desktop Analytics, and then selectNext Intune, see the enrollment process scripts do export! To Azure AD is the same correct time to your organization 's needs your.... For troubleshooting device enrollment issues in with your end users to help them regain to... With Microsoft Intune device management service that you 're using in to the latest build, the Intune service you. Might see while enrolling iOS/iPadOS devices in Intune after rebootin Windows 10 PC from Microsoft Intune a... A migration approach that 's most suitable for your organization in Azure Active Directory try to reset device Company... And no this device is already set up in another organization intune are ready to support end users throughout the migration member until you want to then it. Enroll devices > automatic enrollment > MDM user scope > some be set to the CompliancePolicy folder: run import! Credentials '' GPO set to the allow the organisation to manage my device any different reporting in the schedule evaluate! Issue: some Samsung devices that are running Android versions 4.4.x and 5.x might stop in... Worked fine for a few then all of a sudden it gave up devices troubleshoot. Building Blocks Towards Zero Trust Security from you if we helped save you some and. It help desk support the run command ; Administrative Templates & gt ; Windows Components & ;. Success criteria for each group before migrating the next group complete the work profile Setup, 3 Pragmatic Blocks., open the browser, browse to https: //portal.manage.microsoft.com, and can use your MDM.
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