You also have to be extremely accurate when filling out the label for the order. The following are what you can expect to give up to Mercari when making transactions on the app. In the world of peer-to-peer ecommerce, you already have eBay, Poshmark, Vinted, Grailed, and Tradesy just to name a few. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. document.write ('&cb=' + m3_r); Too few? If you deal with a seller outside of Mercari, theres a high probability that its a scam. I actually had something similar happen except I was the buyer. It also deducts $2.9% plus $0.30 for processing payments additionally. Alternatively, you can make an offer and try to negotiate a better deal. If they examine it and realize that its not advertised, they will want to return the item, which is going to be your responsibility. Scamming Customer Service. Education is Crucial for Successful Shopping. Buyers browse items that range from clothing to beauty products to novelty items and pretty much anything else you can think of. Give me eBay any day. Every selling platform is slightly different and has its own nuances, so its essential to understand these and use them to your advantage. Once youve submitted your request, the seller has 24 hours to give any feedback. Mercari does nothing to help and there's no penalty. Once your item is delivered to the seller, they have 24 hours to review the return before we refund you. I ordered a pair of shoes. In the last 12 months, only 1.9% of Mercari reviews were positive. PoshMark charges up to 20% per item sold, and around $7.00 is added to the buyers purchase. var m3_r = Math.floor(Math.random()*99999999999); The browse and search options are extremely user-friendly and help you find exactly what you are looking for. Rating time frame To ensure sellers get paid on time, well automatically complete a transaction if a rating isnt submitted within 72 hours of delivery. Mercari customer service also takes fraud seriously. One great bonus is that Mercari provides the shipping labels to sellers and at the time of this writing, eBay does not. The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. Sometimes, sellers will even upload photos they pulled from the web. The truth is that just about anything can be sold and does sell well. 5. 2. After that, Mercari sends you your payment. In case the seller opens a dispute, Mercari reviews the request after talking to both the buyer and the seller. Buyers come to Mercari for bargain deals and niche items; sellers stay for quick sales and low fees. It is a heart in the top corner of the photo of an individual item. It was easy to put it on there I am sure it's as easy to take it off. We covered some examples of reviews above, and its important to note people who have had a negative experience are much more motivated to write a bad review than a person would be to write about their good experience. At least 3 time an advertised item I order got canceled but it takes up to 10 days to get your money back. Please be sure to keep all of your returns through Mercari. For Instant Pay transfers, Mercari charges a $2.00 fee. These cookies will be stored in your browser only with your consent. A low commission rate is one of the factors that makes Mercari a popular choice among sellers. If youre happy with it, confirm it and release the payment to the seller. This is for shipping and handling. Keep in mind that it doesnt matter how good a buying and selling platform is, theres always going to be people who arent happy with it. These cookies track visitors across websites and collect information to provide customized ads. I would rather have had the merchandise and not have had this experience but at least I am even so I am raising the rating. While listing your item, youll have to add the details of your product, write a brief description, and add a title. On its website, you can directly search for the items you need or browse through various categories. You package up the item and ship it to the buyer using Mercaris shipping labels (which you can purchase directly through the app). You have to know this stuff to make an informed decision. My wife has been successful several times by offering less than the asking price and the seller accepting. Well get back to you within a few days. This is to protect the buyer, so they can verify the item you sent is the one they bought. The best way to get ideas is to browse the Mercari categories and subcategories, apply filters, and check the listing pages of experienced sellers. One of the go-to pieces of advice if you are in the reselling business is to start using a cross listing app. Stick with eBay or Poshmark. When I first logged in, I was pleasantly surprised at how simple it was to browse categories and search for specific items. 2. Mercari is an online marketplace that allows you to buy and sell items. Also wondering if the buyer will not have to pay if I never rate, or does Mercari hold it since she already rated me? Companies can ask for reviews via automatic invitations. Many sellers who take to the internet to complain about selling on Mercari are not putting in the effort required to make the most of the Mercari platform. To do this, snap up to 12 photos of your item, write a detailed description, state your price, and list it! You can sell just about anything on the app. Resist the temptation to complete the purchase outside the platform. There are three main fees: seller fees, transaction, and payment fees. They offer a seller payment guarantee, which means if your product is delivered as promised, you get paid. Is it Worth It to Sell on Mercari? Mercari lets merchants ship any way they like. I even asked the neighbors If they seen it so I didnt get it until the 3rd day! The following tips can help you sell items on Mercari safely. Mercari has a lower commission as well, but Poshmark sellers have lower shipping costs. All you need is your phone, which means you can conduct business pretty much anywhere. If youre in doubt about whether or not you can list your item, then simply reach out to the Mercari team. Want to learn more about how Mercari stacks up versus Poshmark? You should also never share your login details to prevent people from hacking into your account. when I complained. Of course, you can still sell on eBay if you have listings on Mercari and vice versa. 'In honor of imnotlegolas for starting this subreddit. Sellers set the product price for each item. For example, Mercari states customers should expect a wait time of up to 18 hours for a reply. If youre a rookie seller, its probably better to start with Mercari, where the listing process and shipping are less complicated. Sometimes things happen. Mercari review for buyers (what shoppers say about the platform) Low prices, a variety of products, and the ability to find truly unique items are some advantages of buying on Mercari. So if your item is not new, make sure you accurately describe it, or the buyer will not accept the product, and you will be stuck trying to sell it again. If you locate any counterfeit items, be sure to report this suspicious activity immediately. 6. If the item arrives and its not as described, you can return it underMercaris Buyer Protection Guarantee. I dont know about you, but I feel like a drug dealer meeting people on a corner hoping they dont jump me and take all my money. Every eCommerce platform has its fair share of scams, and Mercari is no exception. Ratings help build trust and provide valuable feedback to buyers and sellers alike. The parcel should arrive within seven days. Also, there is a $2 fee if you want to receive a $10 or less direct deposit payment. Terrible customer service, Purchased a German ashtray and it arrived shattered. Necessary cookies are absolutely essential for the website to function properly. Its easy to do and costs nothing (save for the price reduction). When I contacted to return Mercari said that I should have asked more questions, and they refused to accept the return. Mercari charges a 10% commission on the total order amount. The cookie is used to store the user consent for the cookies in the category "Other. Then she tells me "Mercari tells buyers seller has 3 days to ship an item." For example, if youve sold a piece of clothing that the buyer wants to return, Mercari will resolve this in your favor even if you havent disclosed measurements on the listing. Most complaints are regarding the platforms unreliable dispute resolution program, but to be fair, this is an industry-wide challenge. Here are pros and cons to consider if you think youd like to buy and sell there: Putting up an item to sell on Mercari is completely free. 853 Dauphin St. Suite 215 Mobile, AL 36602 2023 brooksconkle.com. The seller then rates the buyer and the transaction is completed. All in all I feel pretty good about it how it all worked out even though thats the first time I have ever given anyone (buyer or seller) anything less than 5 stars. The cookies is used to store the user consent for the cookies in the category "Necessary". The overall Mercari experience gets a straight A+ from the Better Business Bureau and an almost incredible 4-star rating on Trustpilot. Nope. Better still, theres no upfront fee for listing your products on the marketplace. My questions: Curious what other more experienced sellers would do in this situation. This can motivate potential buyers to add more items to their baskets and potentially spend more than they would have on certain items because it doesnt feel like actual spending. Sounds like Bear in mind were not saying eBay is a bad site. In the eCommerce space, there are scams everywhere. Youre right while there are many positives to working with Mercari, there are also some common complaints. So the only reason you may get scammed on Mercari is if you let your guard down and dont use common sense. In fact, my wife recently picked up 4 Amazon Echo devices for half off. Analytical cookies are used to understand how visitors interact with the website. A friend of mine introduced me to Mercari, and I received a 10 dollar credit for my first purchase. ).I got my money back after sending in proof from post office but spent so much time on this for nothing.The customer service is the worst I have ever experienced. However, there is a 10% minimum fee attached to the sale of an item that is charged to the seller. To receive payment, you need to link your bank account or debit card to the Mercari platform. When the seller responds to offers. It is best to avoid buying and selling high-priced luxury items on Mercari because of scams from buyers and sellers alike. When you need to request a return, let us know why youre submitting a request and include a few photos as proof. If you have further questions, feedback, bug reports, or want to know a bit more about us, why not swing by for a chat and say Gday! It has categories for different brands too, which is great if you have a preference for any brand. Otherwise, it is the buyer who will pay shipping fees. Why should you be concerned if there are too many good reviews on an item? Like eBay or Craigslist, sellers dont always disclose all the information about their selling products. What does it look like in brand new condition? Final Thoughts . I ended up rating her after all. ". Find out how we combat fake reviews. Bad bad bad bad business. This is usually due to attempting to sell new items at full price. I look carefully at the description, and pictures. As for payments, the seller will only get the funds once the buyer confirms the order and rates the seller. However, this can be avoided by cashing out weekly or monthly rather than instantly. My hats off to you pro sellers. The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". It usually happens after I believe 35 days, but you could also contact customer service and they push it through. Its frustrating that we dont get Then it should be a no-go. How much salary can I expect in Dublin Ireland after an MS in data analytics for a year? Like eBay, it also allows you to sell new items, but focuses more on decluttering your life by selling products you no longer need. Tape it to your package and drop it off at the Post office, FedEx or UPS. Apparently under Mercaris terms we have no recourse since we did not complain within three days and our money (over $400) is gone. Go on the product page and the sellers profile. We'll look at the second-hand platform for both buyers and sellers. Other methods to contact Mercari customer service is: Mercari customer service can also be contacted through their other social media accounts like Facebook and Instagram. You can also download the label from your Order Status page. Just make sure you keep the percentage they take in mind when the time comes to set your prices. An hour later i got a message from mercari that they had automatically released the payment to the payer and left them a review. Another cool feature is the like button. However, if the item is incorrect, damaged, or not as described, Mercari will accept it back. The most common way to contact customer service is through their email at [emailprotected]. These are a handful of reasons why Mercari is the better choice. Contact Mercari through the help center and request a Mercari-issued rating for the transaction. Make sure you include the transaction number, so t If you want to include free shipping, then youll be the one paying for it out of your sale. Best of all, Mercari lets you make money from home or anywhere, for that matter. Create an account to follow your favorite communities and start taking part in conversations. Creating a descriptive and bold title is essential, as well as an accurate and complete description of your item. Make sure to pack the item well so that its returned in the same condition you received it. Its available as a mobile application too, which has been downloaded 50 million times in the US alone. However, the best items that seem to sell quickly appear to be electronics, clothing for babies and women, and handmade products. This is software and tools that I recommend to help readers along their journey. We only auto-rate if we can confirm the delivery with a valid tracking number. You can use Mercari in a couple of different ways: 1. Shintaro Yamada, a Japanese entrepreneur, first created the Mercari business model. In addition to that, their customer support is nonexistent, there's no way to mark something as returned, and there's no way to contact anyone, assuming you're willing to waste more time with them instead of write them off. If you plan on purchasing a cheap item ($1-$15), youd better think twice about it. Unfortunately, there are scammers everywhere, and they even try to use Mercari to sell stuff they know they shouldnt. Some of the major benefits sellers rave about include: Sellers repeatedly praise Mercari for having the simplest listing process compared to similar reseller sites. Mercari does state they will let sellers know as soon as other payout options are available. My first purchase was a cancellation due to no connection with seller nor did he ship it. In our opinion, Mercari is better. Legal documents like licenses and passports. The best part is that you dont have to be in a physical location to use the service. Wont be using their online shopping anymore. Besides this, Mercari also has a delivery option called Mercari Local. The first step is to find products that you want to sell. Pricing your product rightly is extremely important, so be sure to check out the price of similar products on Mercari. Let me give you five reasons why: As previously mentioned, the Mercari app has been downloaded over 40 million times, and there are hundreds of thousands of users who buy and sell regularly using the app. When your item is purchased, youll be sent an electronic packing and shipping label. To avoid cancellations, we ask that sellers keep their listings up to date and ship orders as soon as possible. Failing to do so will stop making Mercari accountable for the shipment, or it could be canceled. Buyer beware!! ???wtf??? Your items are insured for up to $200, and the insurance covers you if your items are damaged or lost in transit. Again, customer service. ', Press J to jump to the feed. Does Mercari pay for the return label? But if you need to flip items quickly, I would not bother cross-listing on Mercari. If youre looking to buy a product and you want to know more about it, you can contact the seller on the app. There are several ways Mercari protects sellers. Plus, the listing gets a boost every time the price drops. Mercari also runs promotions, discounts, and coupons, so keep an eye on them. You also have to be careful about your product listings. If you do your due diligence and use common sense, youll find that Mercari is a safe environment for selling and buying. Moreover, you can negotiate with the sellers and get a good bargain. Press question mark to learn the rest of the keyboard shortcuts. It could sell in less than a day on Mercari! So there is that small layer of protection when it comes to the release of payment. If you attempt to sell prohibited items according to Mercaris guidelines, your account will be suspended, and all your transactions will be canceled. Hit your target markets bullseye and claim your. Don't sell in mercari!!!!! I'll send you 100 Money-Making Ideas for FREE! Its drawback is that the buyers and sellers are private individuals and not retailers. One seller deleted all her items in my cart and blocked mewho knows why? Mercari has a cheaper and less complicated shipping process than eBay because it doesnt ship items globally. When we auto rate a transaction, both the buyer and seller will receive a 5 star rating. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. Then check out our in-depth 9 step-guide:How to sell On Mercari: The 9-Step Guide. However, customers report waiting days for any feedback on their queries. You only pay Mercari when your item sells. According to the Better Business Bureau, Mercari has a physical location at: Mercari has been accredited since 10/3/2014 and has an A+ rating with 220 employees. Things that you no longer need can be extremely useful to someone else. The buyer has up to 3 days after receiving their item. If they do not rate by then Mercari gives you an automated rating and then you will recieve But, is Mercari a good option for sellers compared to the alternatives out there? We ask buyers to ship their return within 3 days of approval. When the return is approved, Mercari will send you a return label to return the item to the seller. The latest and greatest app is Mercari and my wife is addicted to it. What happens if you dont rate a buyer on Mercari? I got scammed and payed 450$ for a drone. Mercari charges sellers a market competitive rate of 2.9\% plus $0.30 for each payment received from the buyer. I bought a present for Christmas for my son on Mercari almost two weeks before Christmas and asked the seller to ship immediately so we would have it before Christmas. Counterfeit items are items that are cheap knock-offs passed as genuine legitimate items. I posted some items for sale. Related Reading: Is Swagbucks Safe? It does not cost any initial money to list your items. Well review your request after the 24 hours has passed. Your email address will not be published. As for how it works for sellers, there are three main steps involved. var m3_u = (location.protocol=='https:'? Not to mention, it also raises your credibility as a seller. You dont want the package to be delivered to the wrong person. I can tell you right off the bat that Mercari is a legitimate and reliable e-commerce platform. Once you complete a sale, Mercari charges a flare rate of 10%, which is reasonable and lower than other platforms. You could offer free shipping for limited periods or set your shipping rate for the buyer to cover. A year later, in 2014, the Mercari company opened an office in San Francisco, California, to facilitate a push into the United States market. Mercari takes 10% from each purchase, but it doesnt charge listing fees. But what exactly is Mercari, and how does it all work? document.write ("&loc=" + escape(window.location)); She has 6 pretty damning one stars that would have caused me to cancel, had I read them before accepting her offer. Sellers don't disclose things like stains, smoke smells, etc. This works well for items too big or fragile to be shipped. Are you looking for a suitable platform to sell new and second-hand items? You dont pay high fees, and the company provides you with shipping labels. The same goes for items with undisclosed damages. Will not purchase from Mercari again. Credit card companies offer buyer protection to save you from fraudulent purchases. As a Mercari seller, you get to decide who covers shipping for every item you or the buyer. Nothing on the listing noted that. No follow afterwards, so going to assume its not a 5 star rating. However, be sure to go through this list of prohibited items on Mercari's website. Check out our Packing guidelines for packaging tips. Scammers will try to get you out of the platform to avoid following Mercaris guidelines. Many people use buying and selling apps as side hustles. Its also our obligation as sellers to conduct our business honestly. Sure, a $100 laptop seems like a good deal, but youll most likely get something broken, fake, or nothing at all. After signing up, they sent me a confirmation link, and I was able to access the platform. Some shoppers may only shop on Mercari and would otherwise never have seen your items listed on Poshmark, eBay, etc.